alnorth
07-05-2006, 07:34 PM
I received some fantastic Customer service from Newegg (http://www.newegg.com), and figured maybe I'd help them out by singing their praises.
A long while back, in November or so, I bought a 2GB memory kit for a whopping $296. (Was advertised to be able to run at 250 MHz bus, which is decent for 2GB)
After 4 months or so, I had serious problems with this memory, blue screens everywhere, etc. Memtest86 failed with thousands of errors, so I asked for an RMA replacement. No questions, reliable as clockwork, I got a new set in about a week.
After 6 weeks of use, it started having problems again even at the basic 200MHz speeds. Memtest86 didnt reveal anything, but a cheap-o set of memory from a local store ran the computer just fine. Some research on the internet revealed that the name brand and model I had selected was renowned for problems and was recently discontinued.
At this point, according to their published return policy, a half year after original purchase and 6 weeks after replacement, Newegg could have made my life difficult if they wanted. I wasnt entitled to a refund unless they no longer had it in stock, and even then my refund amount could be depreciated according to current market value. Well, a decent set of 2GB memory is a lot cheaper than $296 these days, so I figured I would either get another copy of this junk ram, or a refund closer to $200 or so, but I went ahead and asked that they either refund me or give me some other manufacturer's memory.
Within 1 day the RMA was approved without question, and 3 days later the memory was received and Newegg agreed to send a check for the whole $296, even though they arguably did not have to.
I didnt expect that, so not only do I plan to turn around and spend my refund on a new set of memory from Newegg, but if I dont use up the $296 due to cheaper prices, I'll find something else to buy from them untill I pay the entire refund back to them.
The memory wasnt their fault, they are a dealer, not a manufacturer. In the last 3 years this is the 2nd time they have come through for me when a purchase went wrong. Newegg's stellar reputation is well-deserved, and I doubt their return policy is beatable by the competition.
A long while back, in November or so, I bought a 2GB memory kit for a whopping $296. (Was advertised to be able to run at 250 MHz bus, which is decent for 2GB)
After 4 months or so, I had serious problems with this memory, blue screens everywhere, etc. Memtest86 failed with thousands of errors, so I asked for an RMA replacement. No questions, reliable as clockwork, I got a new set in about a week.
After 6 weeks of use, it started having problems again even at the basic 200MHz speeds. Memtest86 didnt reveal anything, but a cheap-o set of memory from a local store ran the computer just fine. Some research on the internet revealed that the name brand and model I had selected was renowned for problems and was recently discontinued.
At this point, according to their published return policy, a half year after original purchase and 6 weeks after replacement, Newegg could have made my life difficult if they wanted. I wasnt entitled to a refund unless they no longer had it in stock, and even then my refund amount could be depreciated according to current market value. Well, a decent set of 2GB memory is a lot cheaper than $296 these days, so I figured I would either get another copy of this junk ram, or a refund closer to $200 or so, but I went ahead and asked that they either refund me or give me some other manufacturer's memory.
Within 1 day the RMA was approved without question, and 3 days later the memory was received and Newegg agreed to send a check for the whole $296, even though they arguably did not have to.
I didnt expect that, so not only do I plan to turn around and spend my refund on a new set of memory from Newegg, but if I dont use up the $296 due to cheaper prices, I'll find something else to buy from them untill I pay the entire refund back to them.
The memory wasnt their fault, they are a dealer, not a manufacturer. In the last 3 years this is the 2nd time they have come through for me when a purchase went wrong. Newegg's stellar reputation is well-deserved, and I doubt their return policy is beatable by the competition.