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View Full Version : Free -- Direct TV installation warning ... read the fine print


Manila-Chief
08-07-2006, 10:22 PM
This is a heads up to anyone thinking about installing Direct TV ... it is just so you will be aware ....

I've just had Direct TV installed and was greatly surprised that the installer (Robert Martin) wanted to charge me $150 to install my "free installation." It is not the the money ... I can afford to pay it ... it is being surprised by the charge at the last minute ... I would like to have been "warned" up front ... and it is Direct TV giving the appearance of "bait & switch" by saying it is "free installation" and then charging ... also, extra fleecing by the installer.

Seems they charge for "custom" installation. If you run the cables on the outside of the walls it is free, but if the cable goes inside the walls it is "custom." Also, be aware that a DVR requires 2 cables ... thus requiring a "custom install." I had Time Warner cable to every outlet to be installed. Also, they tell you 4 rooms free ... well, if you install a DVR then you only get 2 additional rooms coz the 2 cables to the DVR is 2 of the 4 cables.

I had lots of trouble with my installation ... long story. Skip really did his best to help me. He is a great guy!!! They had a guy come up to the Memphis area out of LA ... several hours away and he would have been the person to provide warranty service.... so, you know how quickly I would have gotten service ... (now ... the new installer will do it for me.) The first guy is a thief and a liar. He left me with out any TV from early Wed. A.M. until Sat. afternoon. I got up early Sat. A.M. so he could finish the installation ... he didn't show. Thank the Lord the company came through and sent a qualified guy here on short notice Sat. afternoon and he installed it.

One of the keys to get their attention is to threaten to cancel and send the equipment back to them. They snapped to when ... twice ... I told them I would send the stuff back to them, and I almost did send it back. No, not because of DTV but the installation people.

I'm fairly well pleased with their service. We bought an extra DVR to have in our bedroom. It works great. I'm having a little trouble with the DVR in the great room.

Yes, the NFL channel is great... especially, T'giving day!!! I'll be out a few Sunday's and I'll DVR the Chief games.

Al Bundy
08-07-2006, 10:34 PM
Wow.. thats pretty screwed up... I had no idea. I am thinking about getting DTV, but a story like this makes me anxious.

Bob Dole
08-07-2006, 11:16 PM
The standard free install is an externally routed, no wall-fishing or attic/crawl space installation. Bob Dole thought that was common knowledge.

That said, Bob Dole has had three different installers that fished walls and/or routed it in the crawl space for $50 total. (Of course, Bob Dole was willing to help with the installation to make sure it was done to Bob Dole's satisfaction.)

Bob Dole also had one instance where he paid the cable company $50 to run the interior lines, then immediately cancelled the cable service and converted to DTV.

ChiefsLV
08-07-2006, 11:34 PM
Yeah, my installation guy told me up front that to go in the attic would cost $60. He ended up running it to two rooms, including one with a DVR that had two lines running to it. All in all he did a good job, and I ended up giving him an extra $20. No suprises tho.

TinyEvel
08-07-2006, 11:47 PM
Thatis screwed. BUt Iwould blame the installer rather than DTV.
I know from inside knowledge that most of those guys (even the ones who pull up in a DTV van) are sub-contractors.

Back when we did the ads with people hugging the DTV installer, they got a lot of flack from people when the installer who showed up at their house was not even like the one in our ads.

I recommend to do it like I did: Be there when he shows up, offer a cold drink, ask questions, answer questions. Clear all the clutter and extra crap (remotes, TV guides, kid's DVD's, porn, etc.) from around your equipment/TV area wherever he's going to work. etc.

oh, and read the fine print.

Bob Dole
08-07-2006, 11:52 PM
Thatis screwed. BUt Iwould blame the installer rather than DTV.
I know from inside knowledge that most of those guys (even the ones who pull up in a DTV van) are sub-contractors.

Back when we did the ads with people hugging the DTV installer, they got a lot of flack from people when the installer who showed up at their house was not even like the one in our ads.

I recommend to do it like I did: Be there when he shows up, offer a cold drink, ask questions, answer questions. Clear all the clutter and extra crap (remotes, TV guides, kid's DVD's, porn, etc.) from around your equipment/TV area wherever he's going to work. etc.

oh, and read the fine print.

And treat them like a human being with a shitty job instead of some sort of indentured servant.

Manila-Chief
08-08-2006, 12:16 PM
Wow.. thats pretty screwed up... I had no idea. I am thinking about getting DTV, but a story like this makes me anxious.

Go for the DTV. You'll enjoy it and especially the Sunday Ticket. And, your installation will go better than mine coz you are more aware than I was.

As others have said ... it was the particular installer they assigned to me. The second guy, who did the real install, was fantastic and very helpful. So, yea, it was the installer not DTV. In fact they jumped right to attention when they heard about the problem.

Oh, did I say the first guy spliced a telephone line into my security system and put it out of commission???? And, he didn't even call us to tell us he would not be back on Sat. I understand delays ... but, I've dealt with cable and T.V.'s enough to know he could have hooked back up Time Warner in the kitchen and spare bedroom (in the great room and master bedroom he had already stripped out TW cable) but because he was late he left us with out TV and was going to leave us even longer had I not called the company on Sat. morning.

According to Skip the guy ought to be fired. Course I blame the people who sent him for sending someone 5 or 6 hours up here to do the install and not the guy right here in Memphis.

I wound up paying the guy $200 ... $100 for "fishing" the cable for the 2 DVR's ... which is the price Skip quoted me (well, Skip did say $40 but it is in the same ball park ... but his first price was much more than that). He talked me into paying him $50 for a regular receiver for the extra bedroom (I only order the 2 DVR's from Dish 1 Network)... he said DTV would charge me $100 for it on my credit card. I gave in coz I thought he would get it finished and over with. Didn't know he would leave us stranded for 3.5 days without TV. He should have run the cable from the sat. first and he would have known not to disconnect all TW connections.

As I said it's not the money ... it is the feeling of being blind sided. Yeah, should have read the fine print but did't see it to read it. Free installation sounds like it is free to me. I think those guys make something like $300 to $400 just for the install from DTV, but I don't mind paying them for extra work. That's not the issue.

We were nice to both guys and I helped him when I could.

Again, I offer this so those who will have the service installed will be aware of possible pit falls.

htismaqe
08-08-2006, 12:21 PM
I've gone to Dish Network.

I was pretty happy with Cable TV over the horrible debacle that was DirecTV, but the cable internet just sucks ass...

Iowanian
08-08-2006, 12:25 PM
I recently got dish network.....the "free installation" was $50 upfront before they sent the installer. The other catch was for the free equipment, you had to sign an 18 month contract, which I promptly told them to keep.

I had ordered DSL at the same time, and 3 weeks later had nothing....called thursday and apparently they hadn't done the paperwork on that when I ordered the package....and I can't get the modem for 2 weeks....so I"m stuck with an extra month of cable and high speed if I want net at home.

I switched because my cable bill was hosed every month since April....and I'd called 4 months to fix it....and the last time, spent over an hour and a half on the phone.

At this time, I'm fairly convinced that 90% of the phone center people for communications companies are special needs class dropouts.

htismaqe
08-08-2006, 12:38 PM
I recently got dish network.....the "free installation" was $50 upfront before they sent the installer. The other catch was for the free equipment, you had to sign an 18 month contract, which I promptly told them to keep.

I had ordered DSL at the same time, and 3 weeks later had nothing....called thursday and apparently they hadn't done the paperwork on that when I ordered the package....and I can't get the modem for 2 weeks....so I"m stuck with an extra month of cable and high speed if I want net at home.

I switched because my cable bill was hosed every month since April....and I'd called 4 months to fix it....and the last time, spent over an hour and a half on the phone.

At this time, I'm fairly convinced that 90% of the phone center people for communications companies are special needs class dropouts.

The hassles of installation for Dish Network and DirecTV are usually the same, because you're dealing with sub-contractors most of the time. As far as the payments go, did you go through a reseller or Dish Network direct? You have to be careful with that, whether it's Dish or DTV, because some of the dealers will add ADDITIONAL contractual stuff on top of what Dish or DTV wants you to sign.

Who is your DSL provider?

cdcox
08-08-2006, 12:42 PM
At this time, I'm fairly convinced that 90% of the phone center people for communications companies are special needs class dropouts.

Yep. I just bought a Tivo from a friend. Called DTV to get a new card to run the thing. They charged me $20 and said the card would arrive in 4 or 5 days. I called 12 days later and the order had not even been processed yet. They then processed it while I was on the phone, should arrive today or tomorrow. You really have to stay on these guys.

But overall, I am very happy with Direct TV, mainly because of NFL Sunday ticket.

kaplin42
08-08-2006, 12:49 PM
This better not be the case. My D-TV is comming today to be installed. Sunday ticket and all. I got a DVR too. The only thing I am thinking is that the cable has already been run. But some one is going to get flipped out on if they try and hose me on this.

Fruit Ninja
08-08-2006, 12:51 PM
I had the free installation installed in my house. in 4 rooms and i didnt get charged anything but the monthly fee and the NFL sunday ticket. Someone other then Direct tv was trying to screw you i think!


I have had NOTHING but good shit to say about direct tv, Never had problems with thier service, or thier customer service.

Hydrae
08-08-2006, 01:01 PM
I am curious, if it weren't for Sunday Ticket and NFL Network, would you guys still have satellite? Missing those channels is the ONLY complaint I have about my cable company (Cox).

Cochise
08-08-2006, 01:08 PM
And treat them like a human being with a shitty job instead of some sort of indentured servant.

Totally agree.

I offered the Time Warner guy a beer last time, and even though he didn't accept it, you could tell he really appreciated it. He was a good guy working a job I would probably not like to have to do every day.

Lzen
08-08-2006, 01:18 PM
I am curious, if it weren't for Sunday Ticket and NFL Network, would you guys still have satellite? Missing those channels is the ONLY complaint I have about my cable company (Cox).

I had Cox until almost 2 years ago. Then I got Dish Network. They don't have Sunday Ticket and didn't have NFL Network yet. But it was worth it to me. I got a DVR and pay less than digital cable would cost. Cox is a ripoff, IMO.

Fruit Ninja
08-08-2006, 02:19 PM
I am curious, if it weren't for Sunday Ticket and NFL Network, would you guys still have satellite? Missing those channels is the ONLY complaint I have about my cable company (Cox).
I probalby would have never gave satalite tv a chance if it wasnt for nfl network. I am glad i gave it a chance though, I will never go back to regular cable unless i have 0 alternative.

Fruit Ninja
08-08-2006, 02:21 PM
bleh messed up

Iowanian
08-08-2006, 02:26 PM
I was pissed off after fighting with Mediacom for an hour and a half and called my phone provider who had sent a flier....IAtelecom

Right now, I still have the cable high speed because Dumbgirl didn't manage to click the "send him dsl" button.

The hassles of installation for Dish Network and DirecTV are usually the same, because you're dealing with sub-contractors most of the time. As far as the payments go, did you go through a reseller or Dish Network direct? You have to be careful with that, whether it's Dish or DTV, because some of the dealers will add ADDITIONAL contractual stuff on top of what Dish or DTV wants you to sign.

Who is your DSL provider?

htismaqe
08-08-2006, 02:40 PM
I had Cox until almost 2 years ago. Then I got Dish Network. They don't have Sunday Ticket and didn't have NFL Network yet. But it was worth it to me. I got a DVR and pay less than digital cable would cost. Cox is a ripoff, IMO.

NFL Network is now part of the basic Dish Network package...

htismaqe
08-08-2006, 02:46 PM
I was pissed off after fighting with Mediacom for an hour and a half and called my phone provider who had sent a flier....IAtelecom

Right now, I still have the cable high speed because Dumbgirl didn't manage to click the "send him dsl" button.

My story reads like this:

I first signed up with DirecTV in 1997. I was Iowa Telecom's 2nd DSL user in the state - I did a ton of testing/QA for them while they were rolling it out. So for me, I didn't have to pay for my DSL for the first couple of years.

But that time, I was having tons of problems with DirecTV. Signal quality was bad, they refused to fix it, and I got tired of watching people sign up for new service get the kitchen sink while I got nothing because they already owned me...

So I decided to switch from DirecTV to Mediacom. At that point, it didn't make sense to me from a financial standpoint not to bundle the Internet. So I left Iowa Telecom despite never really having any issues with them.

Now I'm with Mediacom and the TV service is great. I've had a couple of issues with my DVR and they've gone out of their way to get them taken care of, including delivering new gear same-day.

But the Internet service SUCKS. It's constantly down. I had a LinkSys WCG200 with built-in cable modem and read online that they were shitty, so I replaced it. Still had problems. Got a new cable modem. Still had problems. Had them come and re-wire. Still had problems. The last guy to come out basically said that I'm screwed because he can't find anything wrong.

So I've ordered Dish Network and I'm going back to Iowa Telecom...

Skip Towne
08-08-2006, 03:24 PM
Most of what Manila Chief said is correct. He is, however, not correct in stating you only get 4 lines run and that you would only get two DVR's hooked up free. If you get a 4 room system with 4 DVR's , it is all free. All 8 lines. As long as the lines are run outside and do not require wallfishing. His extra charges were for wallfishing. Wallfishing is a bitch and I refuse to do it. I make my help do it and they charge $40 per wallfish. Pole mounts are also not included in a free install nor is attic work and crawlspace work. It is strictly mount the dish as close to the receivers as possible and run exterior coax and through one wall only. I'm sure the salesmen don't explain that and they probably don't know it. I have had zero problems with extra charges as I fully explain the situation before I start and let the customer decide what he wants to do.

Iowanian
08-08-2006, 03:31 PM
Look who the cat drug back in.....

Manila-Chief
08-08-2006, 05:37 PM
Most of what Manila Chief said is correct. He is, however, not correct in stating you only get 4 lines run and that you would only get two DVR's hooked up free. If you get a 4 room system with 4 DVR's , it is all free. All 8 lines. As long as the lines are run outside and do not require wallfishing. His extra charges were for wallfishing. Wallfishing is a bitch and I refuse to do it. I make my help do it and they charge $40 per wallfish. Pole mounts are also not included in a free install nor is attic work and crawlspace work. It is strictly mount the dish as close to the receivers as possible and run exterior coax and through one wall only. I'm sure the salesmen don't explain that and they probably don't know it. I have had zero problems with extra charges as I fully explain the situation before I start and let the customer decide what he wants to do.

Thanks Skip! Fat Robert gave me that info ... guess he was trying to fleece me more.

BTW ... Skip charges less per wallfish than anyone else I heard of.

I am delighted to pay legit charges.

Manila-Chief
08-08-2006, 05:39 PM
Look who the cat drug back in.....

He is a pretty good cat if you ask me!!!!

Frazod
08-08-2006, 05:56 PM
I am curious, if it weren't for Sunday Ticket and NFL Network, would you guys still have satellite? Missing those channels is the ONLY complaint I have about my cable company (Cox).

NO

WilliamTheIrish
08-08-2006, 06:24 PM
NO


ROFL

Skip Towne
08-08-2006, 06:34 PM
NO
Hey, Fraz, could I have your Directv account number? I want to call them and tell them to cut your fat ass off.

Al Bundy
08-08-2006, 06:40 PM
Thanks for the info Skip.. I am only getting 2 recievers and I plan on having the dish mounted on my house outside the window upstairs (Where the main one will be). Is that at all possible or would that be alot extra?

Manila-Chief
08-08-2006, 06:45 PM
I am curious, if it weren't for Sunday Ticket and NFL Network, would you guys still have satellite? Missing those channels is the ONLY complaint I have about my cable company (Cox).

I have not had DTV long enough to decide. But, my TW was very basic and we were using a cheap small TV ... so, I don't have an informed opinion, yet???? So, far it's been great. Was a real help over the weekend keeping the grandkids. :-) They are watching cartoons on Boomerang now and it is not on thier multi-channel TW cable.

Manila-Chief
08-08-2006, 06:52 PM
Thanks for the info Skip.. I am only getting 2 recievers and I plan on having the dish mounted on my house outside the window upstairs (Where the main one will be). Is that at all possible or would that be alot extra?

If you do not run the cable inside the walls then I think it will be a free installation for you. I was willing to pay to hid the cables, so my problem was not the money. DTV could do a better job of alerting customers to possible costs.

My installation should have cost about $100 to $125. I had 2 DVR's and I understand they will cost extra plus a regular receiver (didn't run cable to it). He did connect a cable for the kitchen but all he had to do was connect the cable to the switch ... cost me $25 for that.

HemiEd
08-08-2006, 06:52 PM
I got tired of watching people sign up for new service get the kitchen sink while I got nothing because they already owned me...
...

You are fortunate to live in the KC Broadcast area, I have to have Direct TV to get the games guaranteed.

I cancelled at the end of last season and they gave me the farm to sign back up this year. :D

HemiEd
08-08-2006, 06:58 PM
One more thing about Direct TV: When it is raining or snowing you are just ****ed. I even bought the dish cover and it made little difference. I have had an umbrella numerous times over my dish frantically trying to watch the game.

Skip Towne
08-08-2006, 07:01 PM
Thanks for the info Skip.. I am only getting 2 recievers and I plan on having the dish mounted on my house outside the window upstairs (Where the main one will be). Is that at all possible or would that be alot extra?
It is really impossible to tell without looking at your situation. The worst thing a customer can do is decide where the dish will go before the installer gets there. For instance, is there a tree in the way of where you want it? With the old single LNB, we only needed a 10 degree window and we could slither through small openings. With the 3 LNB we need a 20 degree window. With the 5 LNB it is almost 30 degrees. I'm assuming your house is wired for cable as most houses are. The installer will want to use the existing wiring if possible. If that wiring terminates outside on the other side of the house, he will want to put the dish near the wiring or he will have to run wires all the way around the house to connect to them. I find out where the TV's are then go outside and look for the most logical place to put it. I try to offer two or three choices. Nobody wants it on the front of the house. But the existing wiring never terminates there so that isn't a problem. I really doubt you will have a problem over that. I never do.

Manila-Chief
08-08-2006, 07:15 PM
One more thing about Direct TV: When it is raining or snowing you are just ****ed. I even bought the dish cover and it made little difference. I have had an umbrella numerous times over my dish frantically trying to watch the game.

Just curious ... how would an umbrella help reception when there must be a clear path from the dish to the satellite?

And, living here in the Memphis I know the only Chief games I will get is national coverage and I think TW does not even have the NFL network. So, the Sunday Ticket is the motivating factor for me to get DTV. Both of

kcfan88
08-08-2006, 07:51 PM
Saturday I'm having DTV installed in 4 rooms with DVR and NFL Sunday ticket. I hope there are no hassles as mentioned above! I'll post when the install is complete.....Anyone know if I will I be able to keep my adelphia cable modem internet if DTV uses the existing cable wires in my house?

Kcfan88

Skip Towne
08-08-2006, 08:05 PM
Saturday I'm having DTV installed in 4 rooms with DVR and NFL Sunday ticket. I hope there are no hassles as mentioned above! I'll post when the install is complete.....Anyone know if I will I be able to keep my adelphia cable modem internet if DTV uses the existing cable wires in my house?

Kcfan88
Back when I was younger and dumber I would use diplexers to jump on the cable carrying the internet. It works but if any little thing goes wrong with the internet after the install guess who gets the blame. I now stay completely away from the wires carrying the internet and run an additional wire to that room. The same goes for jumping on the same ground with the phone company.

WilliamTheIrish
08-08-2006, 08:11 PM
One more thing about Direct TV: When it is raining or snowing you are just ****ed. I even bought the dish cover and it made little difference. I have had an umbrella numerous times over my dish frantically trying to watch the game.


Sometimes I wonder where the hell you guys mount your dish. (Or where your installer mounts it)

My dish is under the eave on the south side of the house and I've had hundreds of storms and only twice have I received any real fade out. And those two particular storms were real mutha's.

Skip Towne
08-08-2006, 08:11 PM
Just curious ... how would an umbrella help reception when there must be a clear path from the dish to the satellite?


That's right. The rain storm causing the outage may be 20 miles away from your location. And snow is just not a problem. Go out and brush the snow out of the dish. The whole rain fade thing is way overblown. Mostly exaggeration propaganda by the cable companies. One TV ad I saw showed a kid jumping on a trampoline interfering with a neighbor's satellite signal. How ridiculous can you get?

Moooo
08-08-2006, 08:16 PM
That's right. The rain storm causing the outage may be 20 miles away from your location. And snow is just not a problem. Go out and brush the snow out of the dish. The whole rain fade thing is way overblown. Mostly exaggeration propaganda by the cable companies. One TV ad I saw showed a kid jumping on a trampoline interfering with a neighbor's satellite signal. How ridiculous can you get?

I have cable (the side of my apartment away from the breezeway faces the Northeast), but my friends satellite almost never goes out. It did once, but it wasn't raining, there were just a ton of super-low clouds out.

Moooo

Donger
08-08-2006, 08:26 PM
I'm with Skip on this one. If your RSSI levels are high enough, you aren't going to have attentuation to the point of losing signal due to rain, clouds, etc.

It's just RF, after all.

Al Bundy
08-08-2006, 08:29 PM
It is really impossible to tell without looking at your situation. The worst thing a customer can do is decide where the dish will go before the installer gets there. For instance, is there a tree in the way of where you want it? With the old single LNB, we only needed a 10 degree window and we could slither through small openings. With the 3 LNB we need a 20 degree window. With the 5 LNB it is almost 30 degrees. I'm assuming your house is wired for cable as most houses are. The installer will want to use the existing wiring if possible. If that wiring terminates outside on the other side of the house, he will want to put the dish near the wiring or he will have to run wires all the way around the house to connect to them. I find out where the TV's are then go outside and look for the most logical place to put it. I try to offer two or three choices. Nobody wants it on the front of the house. But the existing wiring never terminates there so that isn't a problem. I really doubt you will have a problem over that. I never do.

Yeah there is nothing but blue sky outside where I want to put it. Thanks for the help, I will order it tomorrow.

Skip Towne
08-08-2006, 08:34 PM
Yeah there is nothing but blue sky outside where I want to put it. Thanks for the help, I will order it tomorrow.
Good. If the existing wiring is nearby you are good to go. Or, you can request new wiring if you want. The installer may shit in your bathtub however. You would be wise to put it low enough that you can reach it with a broom to brush out the snow when necessary.

Frazod
08-08-2006, 08:42 PM
Hey, Fraz, could I have your Directv account number? I want to call them and tell them to cut your fat ass off.

Welcome back, Skip. Done pouting?

WilliamTheIrish
08-08-2006, 08:47 PM
Welcome back, Skip. Done pouting?


Bwaaaahaaaaaa!!!

Skip Towne
08-08-2006, 08:57 PM
Welcome back, Skip. Done pouting?
Whatever gave you the idea I was pouting? There is just so much ignorance I can take. Then I have to get away from it and let it vent from my system. I must say you're leading the ignorance parade with trying to blame Directv for your buying an expensive TV that you knew nothing about.

Skip Towne
08-08-2006, 09:00 PM
Bwaaaahaaaaaa!!!
Shut up you ignorant hillbilly.

WilliamTheIrish
08-08-2006, 09:25 PM
Shut up you ignorant hillbilly.

Welcome back, kotter.

Donger
08-08-2006, 09:28 PM
Wait. Is this THE Skip?

HemiEd
08-08-2006, 09:30 PM
Just curious ... how would an umbrella help reception when there must be a clear path from the dish to the satellite?

And, living here in the Memphis I know the only Chief games I will get is national coverage and I think TW does not even have the NFL network. So, the Sunday Ticket is the motivating factor for me to get DTV. Both of

It had minimal benefit a few times. Mostly when it was raining or snowing hard.

Mine is on a pole, so I can from the North and East as well.

HemiEd
08-08-2006, 09:36 PM
Sometimes I wonder where the hell you guys mount your dish. (Or where your installer mounts it)

My dish is under the eave on the south side of the house and I've had hundreds of storms and only twice have I received any real fade out. And those two particular storms were real mutha's.

Well, hmmm. I would have nobody but my self to blame for that, I mounted it on a pole about 8 years ago. It is not under an eave. :banghead: I think it will be moved, thanks.

htismaqe
08-08-2006, 09:47 PM
That's right. The rain storm causing the outage may be 20 miles away from your location. And snow is just not a problem. Go out and brush the snow out of the dish. The whole rain fade thing is way overblown. Mostly exaggeration propaganda by the cable companies. One TV ad I saw showed a kid jumping on a trampoline interfering with a neighbor's satellite signal. How ridiculous can you get?

Rain fade is most certainly NOT a myth. However, most of the equipment manufactured in this generation has enough power to cut through it.

If you were like me and had a 2nd-gen H system, circa 1998, it was out ALOT.

HemiEd
08-08-2006, 09:54 PM
Rain fade is most certainly NOT a myth. However, most of the equipment manufactured in this generation has enough power to cut through it.

If you were like me and had a 2nd-gen H system, circa 1998, it was out ALOT.

You make an interesting point, I do not think the cover or umbrella have helped since we got the newer system a couple of years ago.
I think Frazod was over here for an outage with the new one though.

WilliamTheIrish
08-08-2006, 09:55 PM
Well, hmmm. I would have nobody but my self to blame for that, I mounted it on a pole about 8 years ago. It is not under an eave. :banghead: I think it will be moved, thanks.

I hung mine also. Did the whole set-up with my brother. Haven't had any problems in 6 years.

Rain Man
08-08-2006, 09:58 PM
I could've sworn Skip was dead. Does this mean I don't get the stuff in his will?

HemiEd
08-08-2006, 10:04 PM
I hung mine also. Did the whole set-up with my brother. Haven't had any problems in 6 years.

I mounted mine on a pole in order to avoid putting holes in the house.

It won't matter now, there are numerous cable and phone line boxes mounted on that side more recently anyway. It looks like the electronics bulkhead of a Cessna.

WilliamTheIrish
08-08-2006, 10:13 PM
I could've sworn Skip was dead. Does this mean I don't get the stuff in his will?

It's Weekend At Bernie's II

Somebody turn off that damn music.

Skip Towne
08-08-2006, 10:17 PM
Rain fade is most certainly NOT a myth. However, most of the equipment manufactured in this generation has enough power to cut through it.

If you were like me and had a 2nd-gen H system, circa 1998, it was out ALOT.
I didn't say rain fade was a myth. Where did you get that shit? Rain fade exists with ALL satellite systems. The larger the dish the less rain fade. But I did say it was greatly exaggerated and it is. If your dish is properly aligned you will get very little rain fade. Mine very rarely goes out and then for only a few minutes. Annoying, yes. A big problem, no. The people that bitch about it only need to go into the menu and check their signal quality. We are legal to leave with a SQ of 70 but I won't leave unless it is above 90. I leave all my customers my business card and nobody ever calls me. Directv used to encourage the self install until they found out what it cost them to pay me to go fix them. They aren't giving away free installs because they are so nice. It is just cheaper to have it done right to begin with. Man, this place makes my head hurt.

WilliamTheIrish
08-08-2006, 10:20 PM
Man, this place makes my head hurt.

That's just the tumor talking...

Al Bundy
08-08-2006, 10:21 PM
Skip.. what are the chances of YOU coming and doing my install? :thumb:

Skip Towne
08-08-2006, 10:29 PM
Skip.. what are the chances of YOU coming and doing my install? :thumb:
I'd love to, I really would but you probably live hundreds of miles away.

Al Bundy
08-08-2006, 10:31 PM
Yeah.. I am in Kansas City.

Mosbonian
08-08-2006, 10:44 PM
And treat them like a human being with a shitty job instead of some sort of indentured servant.

Funny how a simple gesture like this can make things easy.

The guy who installed my DTV at my new house was the same guy who installed it at my last house.

He was scheduled to arrive at my place sometime between Noon and 2 PM....I told him that if he arrived at Noon there would probably be a burger, corn on the cob, and cole slaw ( I was cooking out that day for the people helping me move in.) Odd thing...he showed up at 11:45.

It took him barely an hour, after eating, to install my DTV and that was including doing some work for free that I was told I would probably have to be charged for.

mmaddog
*******

Skip Towne
08-08-2006, 10:48 PM
Yeah.. I am in Kansas City.
Yeah, a little too far. I had a great time while installing for both Gaz and Jimnasium. I am a contractor with several employees and I have to ride herd on them constantly. I do quite a few myself and for some reason mine cause far less trouble than those I hire out. Probably because I'm old and I realize a man's home is his castle and I am but a temporary visitor. I bust my butt to do it how the customer wants it done. I'll even violate minor rules to please them. I also make friends with their pets as soon as I get there. Seriously. I love animals anyway and I have had people say their dog may bite. Before I'm through the dog is usually getting in my way wanting to play. In 2500 installs, I have never been dog bitten.

Mosbonian
08-08-2006, 10:55 PM
My story reads like this:

I first signed up with DirecTV in 1997. I was Iowa Telecom's 2nd DSL user in the state - I did a ton of testing/QA for them while they were rolling it out. So for me, I didn't have to pay for my DSL for the first couple of years.

But that time, I was having tons of problems with DirecTV. Signal quality was bad, they refused to fix it, and I got tired of watching people sign up for new service get the kitchen sink while I got nothing because they already owned me...

So I decided to switch from DirecTV to Mediacom. At that point, it didn't make sense to me from a financial standpoint not to bundle the Internet. So I left Iowa Telecom despite never really having any issues with them.

Now I'm with Mediacom and the TV service is great. I've had a couple of issues with my DVR and they've gone out of their way to get them taken care of, including delivering new gear same-day.

But the Internet service SUCKS. It's constantly down. I had a LinkSys WCG200 with built-in cable modem and read online that they were shitty, so I replaced it. Still had problems. Got a new cable modem. Still had problems. Had them come and re-wire. Still had problems. The last guy to come out basically said that I'm screwed because he can't find anything wrong.

So I've ordered Dish Network and I'm going back to Iowa Telecom...

Odd....my experience was totally different.

I have MediaCom for my Internet and basic cable for 2 rooms...the Kitchen and the unfinished basement. For all other TV's (3) I have DirecTV and have had nary a problem with my reception....except for the really bad storms where I usually don't have my TV's on anyway.

My Internet is even more dependable....I've only had outages 2 times in 3 years of having MediaCom as my provider.

Funny thing is....my next door neighbor has had MediaCom for as long or longer than me...and he swears at it all the time.

mmaddog
*******

Al Bundy
08-08-2006, 10:56 PM
Well I appreciate your help, I am going to call tomorrow hopefully they will be able to do something in the next 3-5 days or so.

Mosbonian
08-08-2006, 10:58 PM
One more thing about Direct TV: When it is raining or snowing you are just ****ed. I even bought the dish cover and it made little difference. I have had an umbrella numerous times over my dish frantically trying to watch the game.

Wow.....never have this problem unless the storm is really intense. But then again, my cable seems to go out too when I get storms that bad.

mmaddog
*******

Frazod
08-09-2006, 12:15 AM
Whatever gave you the idea I was pouting? There is just so much ignorance I can take. Then I have to get away from it and let it vent from my system. I must say you're leading the ignorance parade with trying to blame Directv for your buying an expensive TV that you knew nothing about.

oooh, the cable guy thinks I'm dumb because I don't know the shit he does for a living. How dare I expect brand new equipment to actually record channels I'm paying for? Oh the humanity.

I must say, though, your attitude is 100% in line with the DTV credo.

It's been really pleasant around here without you, Skip. Hopefully you'll exceed your ignorance tolerance level again very, very soon.

Al Bundy
08-09-2006, 07:26 AM
I know in the past I have had nothing but problems with Time Warner when stuff goes wrong, Hell I had a fuzzy picture for 3 weeks last september that they flat out refused to come out and fix stating that the other folks on my grid didn't have any problems. At that point I threatened to cancel, and they gave me a free month and a half for it plus the ESPN game plan. But my 2 main reasons for getting rid of it now is because I am tired of watching only Fox Sports St. Louis and not being able to get the Sunday ticket.

HemiEd
08-09-2006, 08:36 AM
Wow.....never have this problem unless the storm is really intense. But then again, my cable seems to go out too when I get storms that bad.

mmaddog
*******

They do get pretty intense here, quite often.
I have learned a cure from WilliamtheIrish I believe. The Planet comes through again!

Iowanian
08-09-2006, 08:36 AM
No TV this morning. This is the 3rd time in 3 weeks rain has knocked out my signal. Today was the first time it rained hard enough to be understandable.

htismaqe
08-09-2006, 09:15 AM
I didn't say rain fade was a myth. Where did you get that shit? Rain fade exists with ALL satellite systems. The larger the dish the less rain fade. But I did say it was greatly exaggerated and it is. If your dish is properly aligned you will get very little rain fade. Mine very rarely goes out and then for only a few minutes. Annoying, yes. A big problem, no. The people that bitch about it only need to go into the menu and check their signal quality. We are legal to leave with a SQ of 70 but I won't leave unless it is above 90. I leave all my customers my business card and nobody ever calls me. Directv used to encourage the self install until they found out what it cost them to pay me to go fix them. They aren't giving away free installs because they are so nice. It is just cheaper to have it done right to begin with. Man, this place makes my head hurt.

My first system was professionally installed and never had a signal strength below 85. And it still suffered greatly from rain fade.

It had a 1.5W BUC and the new dish has a 3W BUC.

Donger
08-09-2006, 09:25 AM
My first system was professionally installed and never had a signal strength below 85. And it still suffered greatly from rain fade.

It had a 1.5W BUC and the new dish has a 3W BUC.

You probably heard, "Well, it isn't grounded properly" a lot, right?

htismaqe
08-09-2006, 09:35 AM
You probably heard, "Well, it isn't grounded properly" a lot, right?

It damn well better have been, because it was professionally installed.

Baby Lee
08-09-2006, 09:45 AM
I didn't say rain fade was a myth. Where did you get that shit? Rain fade exists with ALL satellite systems. The larger the dish the less rain fade. But I did say it was greatly exaggerated and it is. If your dish is properly aligned you will get very little rain fade. Mine very rarely goes out and then for only a few minutes. Annoying, yes. A big problem, no. The people that bitch about it only need to go into the menu and check their signal quality. We are legal to leave with a SQ of 70 but I won't leave unless it is above 90. I leave all my customers my business card and nobody ever calls me. Directv used to encourage the self install until they found out what it cost them to pay me to go fix them. They aren't giving away free installs because they are so nice. It is just cheaper to have it done right to begin with. Man, this place makes my head hurt.
I got another DishNetwork installer coming BACK this weekend.
They installed the Dish 500 last weekend, and it took some fiddling to get the signal locked.
Then my DVR recordings kept turning up fooked. Turns out, he hadn't even tried to lock in the 2nd tuner.
1st tuner - 93.
2nd tuner - 48.

Missed another week of Deadwood [3rd in a row since the Big Derrty blackout].

:#

Lzen
08-09-2006, 10:02 AM
Sometimes I wonder where the hell you guys mount your dish. (Or where your installer mounts it)

My dish is under the eave on the south side of the house and I've had hundreds of storms and only twice have I received any real fade out. And those two particular storms were real mutha's.

My dish is on the Southwest side of my roof. I've rarely had it go out. It has to be raining cats and dogs for that to happen. And even then, it doesn't usually last long before it's back up.

Frazod
08-09-2006, 10:11 AM
I'm a bit confused about all the signal loss as well - one of the few good things I have to report about my service is that signal losses have been minimal - it really has to be storming like hell for it to go out.

htismaqe
08-09-2006, 10:15 AM
I'm a bit confused about all the signal loss as well - one of the few good things I have to report about my service is that signal losses have been minimal - it really has to be storming like hell for it to go out.

It really has to do with AGE of your dish. Technology is constantly improving. My dish was nearly 10 years old.

The cable companies aren't necessarily disseminating false information, it's just that their "data" is OLD.

DaKCMan AP
08-09-2006, 10:25 AM
We've had 3 DirecTV dishes for 10+ years and we only lose signal if we get a terrible thunderstorm or hurricane. Our signal level is usually 98 or 99.

htismaqe
08-09-2006, 10:29 AM
We've had 3 DirecTV dishes for 10+ years and we only lose signal if we get a terrible thunderstorm or hurricane. Our signal level is usually 98 or 99.

That may have to do with location. I'm not as familiar with these systems as I am with VSAT systems, but I know our VSAT system has best signal quality in a band through Florida and gradually degrades as you move north - has to do with Earth orbit.

Lzen
08-09-2006, 10:36 AM
It really has to do with AGE of your dish. Technology is constantly improving. My dish was nearly 10 years old.

The cable companies aren't necessarily disseminating false information, it's just that their "data" is OLD.

They are purposely disseminating OLD information. The point still stands in that the cable companies are trying to sell a line of BS about satellite dishes.

WilliamTheIrish
08-09-2006, 12:36 PM
I'm a bit confused about all the signal loss as well - one of the few good things I have to report about my service is that signal losses have been minimal - it really has to be storming like hell for it to go out.

Skip already kindly alerted us to what a confused, dumbass you are. :)