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View Full Version : f.y.e. online - subpar experience


Baby Lee
01-31-2007, 11:39 AM
Just wanted to do my little part to spread info on a pretty crappy online experience. You can track the developments here;

http://www.fatwallet.com/forums/messageview.php?start=0&catid=18&threadid=690355

Basically, attracted attention to their site with a loss-leader. Got more attention than they thought, filled a few orders, tried to stall some other people for a while, then claimed 'pricing error' and cancelling the remainder.

Placed my order 01/04/07
Got confirmation e-mail, tracking info included.
Got e-mail stating they were STILL TRYING TO FILL 01/22/07
Got e-mail citing 'pricing error' and cancellation 01/24/07.

Oh, and 10 advertisement e-mails since the order was placed.
And they have my credit info - though not for long, as I'm stopping by the B&M store nearby to make sure all that info is expunged from their system.

Not illegal, just really shitly handled.

OH - and their parent company also runs Wherehouse, Coconuts, Suncoast, Saturday Matinee, Sam Goody, etc.

listopencil
01-31-2007, 11:45 AM
Did you file a complaint with the BBB?


http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=100004937&sm=

Saulbadguy
01-31-2007, 11:48 AM
I don't shop at their B&M stores either. Too expensive.

Baby Lee
01-31-2007, 11:50 AM
Did you file a complaint with the BBB?


http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=100004937&sm=
Not yet, not sure how much energy to put into it. I'm already dropping by the B&M to complain and make sure my info is deleted from their rolls.
I already had the trilogy, bought one by one, but my cousin had all of her's stolen when someone broke into her car, and I was picking it up as a B-day gift for her.

Baby Lee
01-31-2007, 11:56 AM
Received by another customer

Date Posted: Jan/15/2007 1:57 PM
Rating: 0

I got this email
"We apologize that the delivery of your order is taking longer than
expected. Due to a setback from the manufacturer, item #40240608 on your
order is currently on backorder.

We update our Web site once every 24 hours. Occasionally, items run out
of stock before we can update this information. We are working on
providing more frequent updates in the future.

However, we do not have an estimated time of arrival. You will receive
an email from us once the product you ordered ships. Please note that
your credit card will not be billed until that time.

We thank you for your patience in the matter.

Sincerely,

Owen
FYE Customer Service
shop.fye.com
fye.com
www.fye.com "
Now they're citing pricing error. Liars.

Mr. Laz
01-31-2007, 12:03 PM
"The product you have requested is no longer available."

StcChief
01-31-2007, 12:29 PM
If it's too good to be true, IT IS.

Bob Dole
01-31-2007, 01:02 PM
If it's too good to be true, IT IS.

Not always. FW and SD have some pretty sweet, legit stuff regularly.

jspchief
01-31-2007, 01:11 PM
BBB probably won't have any effect.

You have to be invited to be a member of the BBB, and pay membership dues. If you run your business like that, you simply choose to not belong to the BBB.

Redrum_69
01-31-2007, 01:57 PM
People still buy dvds and cds???