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View Full Version : Microsoft sued for $5 million (class action) over XBL downtime


Fishpicker
01-05-2008, 12:56 PM
from gamespot (http://www.gamespot.com/news/6184323.html?action=convert&om_clk=latestnews&tag=latestnews;title;1)

Microsoft now faces a lawsuit over recent problems with its Xbox Live online gaming service. Three Texas residents filed a lawsuit Friday on behalf of themselves and others who have had trouble connecting to Xbox Live in recent weeks.

The suit, filed in U.S. District Court in Houston, claims Microsoft's outages represent a breach of contract and negligent misrepresentation for which the software maker is liable. The suit doesn't claim specific damages, but notes the amount is in excess of $5 million.

In the suit, the plaintiffs allege that Microsoft should have known strong holiday sales would tax its servers. "Microsoft knew the increase in subscriptions would increase game-play on its servers, yet failed to provide adequate access and service to Xbox Live and its subscribers," read the filing.

Microsoft has apologized for the outage and said it would allow Xbox live subscribers to download a free game. A Microsoft representative was not immediately available for comment.

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this lawsuit is going nowhere (since they signed the TOS to get on to XBL) but this is good in that it will force microsofts hand. if it werent for the threat of a lawsuit, microsoft would still be holding onto defective 360s and sending them back unrepaired after the warranty expired.

Xbox live is a joke, delivered with piss poor timing. And the subscribers are the punchline.

Guru
01-05-2008, 12:59 PM
Yeah, that will really work.

Fishpicker
01-05-2008, 01:06 PM
well it's not going to win $5 million but at least XBL is now acknowledging the problem and making tiny efforts to tide people over. if people didnt pressure microsoft with lawsuits, absolutely nothing would get fixed.

Mr. Laz
01-05-2008, 01:07 PM
Micro$oft has that much cash under it's couch cushions.

Guru
01-05-2008, 01:12 PM
The running rumor right now is that this won't be fixed until the end of January.

they had to have been hacked for it to be taking this long to clean things up.

Mr Luzcious
01-05-2008, 01:14 PM
Maybe I'll sue my ISP next time we have a power outage.

Fishpicker
01-05-2008, 01:21 PM
I dont think they were hacked, that would be an out that they could use to justify the lack of response. until this lawsuit came about, XBL didnt have much incentive to fix what was broken. they have already collected all the membership fees and profits from game sales.

Fishpicker
01-05-2008, 01:21 PM
Maybe I'll sue my ISP next time we have a power outage.

your ISP doesnt distribute power silly

Mr Luzcious
01-05-2008, 01:33 PM
your ISP doesnt distribute power silly

No, but I won't be able to connect to the internet regardless. They should have prepared for that eventuality.

Fishpicker
01-05-2008, 01:59 PM
No, but I won't be able to connect to the internet regardless. They should have prepared for that eventuality.

as far as i know, people can still connect to the internet and people still have power. do you not have power and internet conectivity? if you do, your point is moot. And if you dont your point is still moot because the problem is not connecting to XBL.

Mr Luzcious
01-05-2008, 02:36 PM
as far as i know, people can still connect to the internet and people still have power. do you not have power and internet conectivity? if you do, your point is moot. And if you dont your point is still moot because the problem is not connecting to XBL.

If I can't turn on my computer, I can't access the internet.

Bowser
01-05-2008, 02:57 PM
M$ should settle with these nerds by giving them a Halo poster signed by Master Chief himself.