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Baby Lee
03-25-2009, 06:34 PM
In the interest of passing on good customer relations.

In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage].

Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton].

At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.

JASONSAUTO
03-25-2009, 06:41 PM
In the interest of passing on good customer relations.

In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage].

Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton].

At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.

I almost exclusively use o'reilly's when buying aftermarket parts, this is the reason. they take good care of me. and in this town we only have them and a napa privately owned store whose prices are CRAZY and no customer service.

chiefforlife
03-25-2009, 06:50 PM
In Colorado, Oreilly's just bought out Checker auto parts, which is not known for quality parts, similar to Autozone. Cheap crap! I am excited, as when I go back to Missouri, they are everywhere and seem to have a good reputation. I could always use another GOOD source for auto parts for my shop. Good to hear you were taken care of. Your good history with them and good attitude should be rewarded.

KcMizzou
03-25-2009, 06:51 PM
I deal with O'Reilly's quite a bit at work. The service at that particular location varies wildly, depending on who you talk to.

If you get one of the kids who works evenings, you're usually in for trouble.

There's one old timer there, though, that I've gotten to know pretty well over the years. He's helped me out of quite a few binds.

Interestingly enough, his name is Skip.

Skip Towne
03-25-2009, 06:54 PM
I quit buying from Autozone after they wouldnt make good on a distibutor cap that lasted less than a week. I have used O'Reilley ever since.

KcMizzou
03-25-2009, 06:56 PM
Good to hear you were taken care of. Your good history with them and good attitude should be rewarded.Absolutely.

You generally only hear from the unhappy customers. It's a hell of a good feeling when your boss comes up to you and says, "Hey, Mr. So-and-so said you took really good care of him. Nice work."

I'd find out who his supervisor is, and tell them about it... and mention that you'll be even more likely to business with them in the future because of it. He might only get a pat on the back, but sometimes that's all ya need.

JASONSAUTO
03-25-2009, 06:59 PM
I deal with O'Reilly's quite a bit at work. The service at that particular location varies wildly, depending on who you talk to.

If you get only of the kids who works evenings, you're usually in for trouble.

There's one old timer there, though, that I've gotten to know pretty well over the years. He's helped me out of quite a few binds.

Interestingly enough, his name is Skip.

my o'reilly has several GOOD countermen, lots of experience, actually one of them's dad taught shop at KCK AVTS for YEARS, Jobe was his name, i had classes with him and he was a blast. i could tell lots of great stories about that guy, like the time we went to salina on a trip in a brand new bus that was governed at 55 MPH and all the other buses went 65-70, needless to say that governor was adjusted on the side of I70 me and him out under the hood and from then on our bus would run circles around the others:D

keg in kc
03-25-2009, 07:04 PM
I thought this was going to be about some kind of 'no spin' sex toy you saw on Fox News.

And clicked anyway.

What's that say about me?

JASONSAUTO
03-25-2009, 07:04 PM
once i needed an odd sized bolt, the manager went to EVERY store in town until he found me what i needed. now thats service

Chiefs_Mike_Topeka
03-25-2009, 07:10 PM
Glad you get good service from O'Reillys. I think they make good stuff and generally have what you need. However; at least in Topeka I can't remember the last time I got something from O'Reillys and did not have to return it because it was the wrong part. Even when I take in the bad part they seem to always eff it up. When I was growing up and living in Chanute the O'Reillys there was great, not so much here. I generally go to Advance now.

KcMizzou
03-25-2009, 07:12 PM
once i needed an odd sized bolt, the manager went to EVERY store in town until he found me what i needed. now thats serviceYeah, that's how my "contact" at our local place is.

"Well, there's a store in (say) Grandview that has it."

"Ugh, this guy's stuck on the side of the road."

"Eh, no problem. I'll send someone over... you'll have it in an hour or two."

It's goes both ways. I'll hook him up with OEM part numbers from time to time, so he can cross reference them and make a sale, when he couldn't have otherwise. Stuff like that.

KcMizzou
03-25-2009, 07:14 PM
Glad you get good service from O'Reillys. I think they make good stuff and generally have what you need. However; at least in Topeka I can't remember the last time I got something from O'Reillys and did not have to return it because it was the wrong part. Even when I take in the bad part they seem to always eff it up. When I was growing up and living in Chanute the O'Reillys there was great, not so much here. I generally go to Advance now.It's really all in who you talk to. Unfortunately, most people don't deal with them enough to have any idea who's good, and who was working a drive-through the previous week.

JASONSAUTO
03-25-2009, 07:14 PM
Yeah, that's how my "contact" at our local place is.

"Well, there's a store in (say) Grandview that has it."

"Ugh, this guy's stuck on the side of the road."

"Eh, no problem. I'll send someone over... you'll have it in an hour or two."

It's goes both ways. I'll hook him up with OEM part numbers from time to time, so he can cross reference them and make a sale, when he couldn't have otherwise. Stuff like that.

we only have one o'reilly's in town, he went to all the hardware stores, anywhere he could think might have the bolt. like i said that impressed me.

JASONSAUTO
03-25-2009, 07:15 PM
It's really all in who you talk to. Unfortunately, most people don't deal with them enough to have any idea who's good, and who was working a drive-through the previous week.

yeah after 4:30 when the day crew leaves it's pretty useless. i have to go in and find it myself.

JASONSAUTO
03-25-2009, 07:16 PM
Yeah, that's how my "contact" at our local place is.

"Well, there's a store in (say) Grandview that has it."

"Ugh, this guy's stuck on the side of the road."

"Eh, no problem. I'll send someone over... you'll have it in an hour or two."

It's goes both ways. I'll hook him up with OEM part numbers from time to time, so he can cross reference them and make a sale, when he couldn't have otherwise. Stuff like that.

what type of shop do you work in?

KcMizzou
03-25-2009, 07:17 PM
we only have one o'reilly's in town, he went to all the hardware stores, anywhere he could think might have the bolt. like i said that impressed me.And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.

Chiefs_Mike_Topeka
03-25-2009, 07:18 PM
It's really all in who you talk to. Unfortunately, most people don't deal with them enough to have any idea who's good, and who was working a drive-through the previous week.

Yeah I understand that; but it seems no matter who and at any of the locations in town it is like that, at least more often than not.

JASONSAUTO
03-25-2009, 07:19 PM
And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.

oh hell if i could count the times i do little stuff for free..... but yeah you almost ALWAYS see them again, it's well worth it

KcMizzou
03-25-2009, 07:20 PM
what type of shop do you work in?A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount. :D

JASONSAUTO
03-25-2009, 07:22 PM
A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount. :D


i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.

KcMizzou
03-25-2009, 07:25 PM
i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol

KcMizzou
03-25-2009, 07:26 PM
Sorry, BL. Didn't mean to hijack your thread.

JASONSAUTO
03-25-2009, 07:26 PM
I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol

what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.

JASONSAUTO
03-25-2009, 07:27 PM
Sorry, BL. Didn't mean to hijack your thread.

me too.:D

KcMizzou
03-25-2009, 07:30 PM
what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

Sully
03-25-2009, 07:31 PM
Do they sell loufas?


eh... never mind...

JASONSAUTO
03-25-2009, 07:32 PM
Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

i live a couple of miles from truman dam, actually the "river"(the start of the lake of the ozarks) runs about 200 yards from the back of my house

macdawg
03-25-2009, 09:19 PM
I don't know much about O Reilly's, I was told that advanced auto sells mostly cheap shit and to go to AutoZone, always had good luck with AutoZone.

Buehler445
03-25-2009, 10:04 PM
Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

HEY MOTHER FUCKER! :cuss: Change your avatar back. The chick was better.

KcMizzou
03-25-2009, 10:07 PM
HEY MOTHER ****ER! :cuss: Change your avatar back. The chick was better.Heh, it'll be back within a few days, regardless of how the game goes.

I just found it funny, and thought I'd give UP some shit.

Buehler445
03-25-2009, 10:08 PM
As for service. I agree.

Parts are a pain in the balls. Especially if you are not a car guru. A little insight can go a long way in my book. I buy the high priced NAPA shit because I know it'll work and if it doesn't he'll help me out.

As for the suggestion about calling the supervisor, do it. Really. One of my friends gave me good service at Applebees. So I logged onto their website and left a comment. I mentioned it to him in passing and he said his boss made this giant deal about it, and gave him a really big helping of asskissing. If you appreciate the work, let the super know.

Buehler445
03-25-2009, 10:09 PM
Heh, it'll be back within a few days, regardless of how the game goes.

I just found it funny, and thought I'd give UP some shit.

It better be up Friday or your ass is grass...

KcMizzou
03-25-2009, 10:12 PM
It better be up Friday or your ass is grass...LMAO

Odds are, it will.

Unless we win, and I find something I like that has to do with UConn or Purdue.

cookster50
03-26-2009, 06:12 AM
O O O, O Reillyyyyyyyyyyy's, Auto PARTS!

crispystl420
03-26-2009, 06:31 AM
Glad you get good service from O'Reillys. I think they make good stuff and generally have what you need. However; at least in Topeka I can't remember the last time I got something from O'Reillys and did not have to return it because it was the wrong part. Even when I take in the bad part they seem to always eff it up. When I was growing up and living in Chanute the O'Reillys there was great, not so much here. I generally go to Advance now.

Personally I have nothing but bad luck with them. They always give me the wrong part, and at times argue with me. I have had to go get the part out of my car to prove it before. Once they gave me a motor mount that was defective (the shaft was to long so I couldn't get the engine raised high enough to get the part on) When i took it bake they argued with me forever about it because it was installed. They finally got another one from the back and realized the shaft was much shorter. This eventually prompted them to give me another part, but they still acted like they were doing me a favor, but they did give me another part, and obviously a lot of people have had good encounters with them on here, so maybe it's just the ones in my area.

ChiefsOne
03-26-2009, 07:24 AM
O'Reillys always does good by me. Sat by one of the owners on the plane back from Vegas a few weeks ago, great guy, good old school parts man. Plus my company does all tons of business with them.

Baby Lee
03-26-2009, 07:56 AM
Sorry, BL. Didn't mean to hijack your thread.

Whatever keeps it up top, like this.

MOhillbilly
03-26-2009, 08:08 AM
have nothing but good things to say about O'reilleys. Parts man i go to has been there for along time and knows his shit. Being a semi-shade tree, he gives me some 'you dumb motherfucker' looks at times but always does me solid on what i need.


JASONAUTO- Shamrock bolt and screw in spfld. can get some odd size shit and strange threads.(counter man for 3 years way back)

MOhillbilly
03-26-2009, 08:10 AM
O'Reillys always does good by me. Sat by one of the owners on the plane back from Vegas a few weeks ago, great guy, good old school parts man. Plus my company does all tons of business with them.

They make them kids work from the ground up. My dad had afew atCatholic in the 80s, couple of them came to his funeral.