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View Full Version : Life Cable Companies : A RANT!


chasedude
04-07-2009, 08:46 AM
Do you ever get tired of being nickel and dimed to death? I do :cuss:

My latest edition of the cable bill came with a little increase this last month. Over $2 in one month with no explanation on the bill. Looking closely between last and this months bills I found a difference in the "Maintenance" charges. The charges jumped from $2 to $3.95. Why a nearly 100% increase? Time to get on the phone and find out.

I get a very nice lady on the phone that explained the whole situation to me. She said that the company had people on all different pay scales in the computer system. Now that they've discovered the discrepancy the company had the bright idea to set everyone to the maximum scale in the system.

I was not very happy by this point, and because the rep on their end was nice, I held my cool. I told her that I thought they were wrong for posting the increase to the bill with no explanation for the increase. With the economy in shambles the way it is, putting more financial pressure on your clients is not very wise.

I ended the conversation with a, "Well I'm not paying for this anymore" and got the maintenance removed from my bill.

What was I paying this for? To safeguard some Coax cable and a splitter? Not me! No more Nickel and Dimeing this dude anymore!

Sully
04-07-2009, 08:53 AM
So far, I'm a big fan of our uverse package.

eazyb81
04-07-2009, 09:03 AM
Cable companies are the bane of my existence. I despise the way they do business.

I thought Time Warner was bad, but then I moved down here and was exposed to the absolute worst customer service in the world when I signed up with Comcast.

I've considered getting a corporate job with them just so I could F them up from the inside.

htismaqe
04-07-2009, 09:23 AM
Local telephone companies often charge a maintenance fee too, they call it "inside wiring".

In general, it's a ridiculous ripoff.

Rain Man
04-07-2009, 09:55 AM
I'm strongly considering just getting rid of cable and downloading any TV on the Internet. I'm seeing less and less reason to have it, and just need to talk my wife into it.

Buehler445
04-07-2009, 10:05 AM
I'm strongly considering just getting rid of cable and downloading any TV on the Internet. I'm seeing less and less reason to have it, and just need to talk my wife into it.

My internet is goddamn rediculous because I'm a half mile out of town. That's not an option for me.
Posted via Mobile Device

htismaqe
04-07-2009, 10:08 AM
My internet is goddamn rediculous because I'm a half mile out of town. That's not an option for me.
Posted via Mobile Device

Your telephone company sucks.

A half mile is WELL within the 20,000-foot range of standard DSL. In fact, at a half-mile, 15Mb DSL could be available.

Buehler445
04-07-2009, 10:15 AM
Your telephone company sucks.

A half mile is WELL within the 20,000-foot range of standard DSL. In fact, at a half-mile, 15Mb DSL could be available.

It is wireless broadband.

I don't have a telephone line so I never looked into DSL. I had SBC DSL when I was in college and fucking hated it. It was fucking down all the time. And their customer service was beyond atrocious. I don't know if it was just SBC, but I'm a little gunshy about picking up a phone line just for dsl.
Posted via Mobile Device

htismaqe
04-07-2009, 10:29 AM
It is wireless broadband.

I don't have a telephone line so I never looked into DSL. I had SBC DSL when I was in college and ****ing hated it. It was ****ing down all the time. And their customer service was beyond atrocious. I don't know if it was just SBC, but I'm a little gunshy about picking up a phone line just for dsl.
Posted via Mobile Device

Yeah, unfortunately that's life with most RBOC service. I had the same experience with Qwest/US West.

If you could get something like U-Verse or FIOS, you might have a better experience.

Buehler445
04-07-2009, 10:38 AM
I was unbelievably frustrated with SBC. I should have known from the getgo though. When I signed up, I said I want local service only. She went through a bunch of crap they offered. I said, "no. I want local service only". Before I hung up the phone, I verified that all I had was local service with no additional options, features, or plans. She said yes. Along comes my bill with the hookup charge I expected, the local service, and $70 of other shit that she verified that I didn't get. I didn't have to pay for it, but it was certainly a precursor to what was to come. That and I kept getting collection calls for a bankrupt business.


I live in BFE so that stuff may not be available.

What is U-Verse and FIOS. I'm not familiar.

Please forgive my stupidity.
Posted via Mobile Device

htismaqe
04-07-2009, 10:41 AM
I was unbelievably frustrated with SBC. I should have known from the getgo though. When I signed up, I said I want local service only. She went through a bunch of crap they offered. I said, "no. I want local service only". Before I hung up the phone, I verified that all I had was local service with no additional options, features, or plans. She said yes. Along comes my bill with the hookup charge I expected, the local service, and $70 of other shit that she verified that I didn't get. I didn't have to pay for it, but it was certainly a precursor to what was to come. That and I kept getting collection calls for a bankrupt business.


I live in BFE so that stuff may not be available.

What is U-Verse and FIOS. I'm not familiar.

Please forgive my stupidity.
Posted via Mobile Device

Check your PM's after bit.

Skip Towne
04-07-2009, 10:46 AM
Cable companies are the bane of my existence. I despise the way they do business.

I thought Time Warner was bad, but then I moved down here and was exposed to the absolute worst customer service in the world when I signed up with Comcast.

I've considered getting a corporate job with them just so I could F them up from the inside.
I tried that. They treat their employees worse than their customers.

Buehler445
04-07-2009, 10:56 AM
Check your PM's after bit.

Will do. Thanks bud.
Posted via Mobile Device

ZepSinger
04-07-2009, 11:03 AM
TWC raised mine from $140 to $190 in one month (admittedly, the first year incentive package had ended, but of course they didn't let me know it was over). I called to see if I could get it brought back down to about the same as I'd been paying, loyal cable customer that I am. They said no- I said fine, then I just want RoadRunner and nothing else- brought the bill down to $50/mo. By not showing they'd work with me on a more reasonable bill, they lost over $100 in monthly revenue. Screw the greedy b**tards.

This pushed me to drop the landline and cable TV and replace them with my existing Sprint cellphone lines and Netflix. We're happy as clams.

Z

htismaqe
04-07-2009, 11:19 AM
By not showing they'd work with me on a more reasonable bill, they lost over $100 in monthly revenue. Screw the greedy b**tards.

This is way to do it.

thurman merman
04-07-2009, 12:27 PM
i used to have mediacom. i switched to DISH, and mediacom kept sending me bills for like 5 months after i had my service disconnected. i tried calling them a few times, waiting on hold for an hour and a half, and explaining that i was no longer a customer, but that didn't seem to help. it got to the point where i just threw the bills away as soon as i saw them.

htismaqe
04-07-2009, 12:43 PM
i used to have mediacom. i switched to DISH, and mediacom kept sending me bills for like 5 months after i had my service disconnected. i tried calling them a few times, waiting on hold for an hour and a half, and explaining that i was no longer a customer, but that didn't seem to help. it got to the point where i just threw the bills away as soon as i saw them.

Same exact thing happened to me.

rockymtnchief
04-07-2009, 12:47 PM
Local telephone companies often charge a maintenance fee too, they call it "inside wiring".

In general, it's a ridiculous ripoff.

If your house is fairly new or you know how to troubleshoot it may be the case. But 90% of the homes I work on are frogged together and daisy chained from one end to the other. If they have wire maintenance, I stay there until everything's working. That may entail running whole new wiring. If you don't have maintenance, I prove that the phone works to the NID, let you fix it yourself, or charge you $52.00 an hour to troubleshoot/fix it.

htismaqe
04-07-2009, 12:51 PM
If your house is fairly new or you know how to troubleshoot it may be the case. But 90% of the homes I work on are frogged together and daisy chained from one end to the other. If they have wire maintenance, I stay there until everything's working. That may entail running whole new wiring. If you don't have maintenance, I prove that the phone works to the NID, let you fix it yourself, or charge you $52.00 an hour to troubleshoot/fix it.

I understand that.

However, even the average non-techie can pull phone cable. For alot less than what is charged.

In this case, you're buying an extended warranty but not for something you can't fix yourself but something you're too lazy to do yourself.

Skip Towne
04-07-2009, 01:04 PM
I understand that.

However, even the average non-techie can pull phone cable. For alot less than what is charged.

In this case, you're buying an extended warranty but not for something you can't fix yourself but something you're too lazy to do yourself.

You're right. I'm too lazy to crawl around in attics and under houses. Far too lazy

CoMoChief
04-07-2009, 01:06 PM
Just have your whole family download a bunch of Porn. It's easier, cheaper, and the whole family can enjoy it.

seclark
04-07-2009, 01:07 PM
If your house is fairly new or you know how to troubleshoot it may be the case. But 90% of the homes I work on are frogged together and daisy chained from one end to the other. If they have wire maintenance, I stay there until everything's working. That may entail running whole new wiring. If you don't have maintenance, I prove that the phone works to the NID, let you fix it yourself, or charge you $52.00 an hour to troubleshoot/fix it.

pretty much the way we do it, except the first time we go to a customer location and the trouble is in their inside wire, we don't charge them if they go ahead and take the inside wire contract.
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rockymtnchief
04-07-2009, 01:20 PM
The difference in phone and cable is that if one co-ax goes bad, it might only effect one area of the house. In phone, if one shorts it kills phone throughout the home. Unless you know how to shoot it, most people are screwed. Especially if it's in a daisy chain configuration. Also, you can just switch the pairs in a cable instead of running new wiring. The 15 minutes of doing that is cheaper and faster than if you decided to run new wiring.

But, I agree laziness plays a part also. When I lived in Colorado I had the superintendent of schools (educated man) call in with no dial tone. He told me to be at his home at 4:30. I waited until 5:15 and went home. He called in the next morning and called the customer service rep and myself every name in the book. He then said he'd be there at 4:30 again. I waited until 5:05 and he finally showed up. I let him know the trouble was in the house and I needed to look at his wiring in the basement. I walked downstairs with him behind me screaming about all the call he's missed. I got to the bottom of the stairs, saw a phone off-hook sitting on the washing machine, hung it back up, and dial tone was back. I turned and said, "You're getting billed for 90 minutes and the 166 miles I've driven out here both days." It was all I could do to not grab him by the throat after all the shit he spewed out about me and the company.

rockymtnchief
04-07-2009, 01:22 PM
pretty much the way we do it, except the first time we go to a customer location and the trouble is in their inside wire, we don't charge them if they go ahead and take the inside wire contract.
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If it's a lil old lady, I usually find a mouse ped is the troubleo:-)

Deberg_1990
04-07-2009, 01:25 PM
I walked downstairs with him behind me screaming about all the call he's missed. I got to the bottom of the stairs, saw a phone off-hook sitting on the washing machine, hung it back up, and dial tone was back. I turned and said, "You're getting billed for 90 minutes and the 166 miles I've driven out here both days." It was all I could do to not grab him by the throat after all the shit he spewed out about me and the company.


Wow.....just wow.

rockymtnchief
04-07-2009, 01:33 PM
Wow.....just wow.

You'd be amazed how many troubles I've rolled on, got to the house, and went and hung the phone up in the barn. 100+ miles to hang up a damn phone.

The other dandy is when people call in when power is out and say their phone isn't working. The phone works, but they have all cordless phones in the house. Cordless phones need power. Keep at least one old fashion phone in the house. Phone companies have backup generators/batteries that will keep you in service. If you are in a rural area, guys like seclark and myself run around with portable generators keeping carrier systems running indefenitely.

seclark
04-07-2009, 01:50 PM
cat puke shorts out the phone jack behind the couch.
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Lono
04-07-2009, 01:50 PM
I recently replaced the phone line from my outside box into my house. I did this because you can't hear a dang thing on our phone. It is horrible. We have tried different phones and its not our phone, its the line. I live about 16 miles out of town. I can also only connect to the interent through dial up to 21.6 kbs. Is their something else i can try? I called the phone company and they did something there that helped a tiny bit but not much. You could hear a little better for a couple days. Now its back to cant hear jack on it. Phone rings, shut off t.v and tell the kids to be quite or you cant hear anyone.

rockymtnchief
04-07-2009, 02:07 PM
I recently replaced the phone line from my outside box into my house. I did this because you can't hear a dang thing on our phone. It is horrible. We have tried different phones and its not our phone, its the line. I live about 16 miles out of town. I can also only connect to the interent through dial up to 21.6 kbs. Is their something else i can try? I called the phone company and they did something there that helped a tiny bit but not much. You could hear a little better for a couple days. Now its back to cant hear jack on it. Phone rings, shut off t.v and tell the kids to be quite or you cant hear anyone.
Hard to tell without more info. I'd assume you're not on a nearby carrier system if you don't have DSL. If that's the case, we put people on a 5A Reg. for people out that far. (Different companies use different equipment) Or on an RE-POTS card if you're far from the carrier. I had that problem out to a Hutterite colony once. It ended up being in the load coils placed every 6000 feet. The difference was that their calls to town were fine. Calls to the neighbor were faint because their cable wasn't loaded either.

Anyway, the phone company can come out and check your levels for loss/noise/milliamps/etc...

Lono
04-07-2009, 02:27 PM
Ok, thanks for the info. Here's another tidbit of info. We aren't the only ones who live around there. We live 100 yards from my inlaws and they have no troubles. They do connect slow on dial up also though, but they can hear just fine. The house we live in is like 80 years old. However I dont think that is the prob because i changed the inside phone line.

htismaqe
04-07-2009, 02:33 PM
The difference in phone and cable is that if one co-ax goes bad, it might only effect one area of the house.

That can be prevented by using a punch down block, but now you may have created a scenario where the average home user wouldn't be able to do it themselves, because of the need to use a punchdown tool.

htismaqe
04-07-2009, 02:34 PM
You'd be amazed how many troubles I've rolled on, got to the house, and went and hung the phone up in the barn. 100+ miles to hang up a damn phone.

The other dandy is when people call in when power is out and say their phone isn't working. The phone works, but they have all cordless phones in the house. Cordless phones need power. Keep at least one old fashion phone in the house. Phone companies have backup generators/batteries that will keep you in service. If you are in a rural area, guys like seclark and myself run around with portable generators keeping carrier systems running indefenitely.

So can you tell me how to get diverse OC3's into a location in downtown Billings then?

I hate Montana! :)

googlegoogle
04-07-2009, 03:17 PM
Cable companies don't nickel and dime.

They use obfuscation , diversion and slight of hand. LOL.

Pennywise
04-07-2009, 03:29 PM
cat puke shorts out the phone jack behind the couch.
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And llama piss?

seclark
04-07-2009, 03:35 PM
And llama piss?

well, that's a different story...good to see ya. somebody around here's using your av, and it messes me up.
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Skip Towne
04-07-2009, 03:52 PM
I once made a service call for Directv where I walked in the room, saw diagonal lines on the screen, reached to the back of the box and flipped the channel switch. Yep, they had the TV on channel 4 rather than 3. I loved fixes like that.