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View Full Version : Misc What would you do? Long but need advice


Nzoner
05-01-2009, 09:35 AM
Computer got a virus so I get ahold of a local computer company and they look at it and tell me they can help etc.NOW I ask the geek up front(this same company lost $50 of my music 3 years ago when they transferred my stuff to new computer and never would own up to it) can you save my music?

I have 5500+ tunes and I'm explaining to the geek that I need to know I can trust them.He ASSURES me that it will be no problem.So I get my computer back Tuesday and what do you know 1 music folder that had all of my music has been turned into 3 and after searching I find I'm missing my entire Queen collection about 150 songs as well as other artists.

I take computer back and trying to be as polite as possible ask wtf happened.Geek tells me he transferred everything to one of their puters wiped mine and then reloaded mine and something must've happened,no shit I think.

So they have it one more day and when I pick up geek tells me he found a folder with a lot of Queen etc in it and I'm good to go.So I get home and start looking and now I have like 6 folders with music but still missing some artists and I've yet to really get into knowing just how much music I may be missing because shit is filed here and there and everywhere but when doing a full music search from some of the bands I'm seeing that I now have 2 and 3 copies of quite a few songs.

Okay I'm not a computer geek but I'd like someone to explain to me how all my music was in one folder and now it's focking everywhere,oh and that $50 worth of music the company didn't take responsibility for,I found 12 of the songs during my search but they're in an OMA format and cannot be recognized my WMP,so that music was there all along but lost to me during the transfer 3 years ago.

Thanks,if you made it this far,but I could use some advice,do I just write this off as me being the dumbass or do I make yet another trip and talk to the owner and see if anything else can be done?And I'm sorry I don't mean to rude in using the word geek but this guy that worked on my puter is the pure definition of the word and has me wondering if he's possibly too smart for his own good thus thinking he could do anything and giving me assurances he never should have.

Buck
05-01-2009, 09:39 AM
Did you sign a contract? I would read the fine print first to see if they say they cant be held responsible for that kind of stuff.

Short Leash Hootie
05-01-2009, 09:39 AM
I'm not sure why you just don't buy a flash drive and store all of your music on it as a backup?

http://www.newegg.com/Product/Product.aspx?Item=N82E16820609355

Scorp
05-01-2009, 09:39 AM
Go in with a shotgun, I am sure they will come to a resolve fairly quickly.

Nzoner
05-01-2009, 09:40 AM
Did you sign a contract? I would read the fine print first to see if they say they cant be held responsible for that kind of stuff.

No contracts although now I'm wishing there had been.

wutamess
05-01-2009, 09:41 AM
Wanna know how I know you're gay?
You're mad you're missing a band called "Queen" from your hard drive.

Nzoner
05-01-2009, 09:41 AM
I'm not sure why you just don't buy a flash drive and store all of your music on it as a backup?


Funny thing,I'd just purchased one before getting the virus and hadn't gotten around to doing it yet :banghead:

Iowanian
05-01-2009, 09:42 AM
Portable hard drive for your music, stop downloading pRon from sketchy sites.

Short Leash Hootie
05-01-2009, 09:42 AM
Funny thing,I'd just purchased one before getting the virus and hadn't gotten around to doing it yet :banghead:
That sucks.

Fortunately I don't have any convictions so I just download all of the music I want for free using Frostwire.

htismaqe
05-01-2009, 09:42 AM
First of all, let's establish that this music was obtained legally, correct?

Because if it wasn't, my advice would be to leave it all alone.

I would think you have a case to make with the owner that he owes you a refund, up to the purchase price of the music you lost. It's one thing for them to lose files - that can happen during transfer and files do get corrupted.

The fact they took it from one folder to several is another issue and one that is likely due to incompetence. The file format conversion issue then takes that incompetence to an ENTIRELY new level.

Reaper16
05-01-2009, 09:42 AM
Tough break. I have all of my digital music on my huge iPod, on a PC, backed up on a big external hard drive, and backed up again on a second, larger external hard drive.

Buehler445
05-01-2009, 09:44 AM
Buy an external harddrive and back up your pc regularly mocing forward.
Posted via Mobile Device

Nzoner
05-01-2009, 09:45 AM
First of all, let's establish that this music was obtained legally, correct?

Because if it wasn't, my advice would be to leave it all alone.

I would think you have a case to make with the owner that he owes you a refund, up to the purchase price of the music you lost. It's one thing for them to lose files - that can happen during transfer and files do get corrupted.

The fact they took it from one folder to several is another issue and one that is likely due to incompetence. The file format conversion issue then takes that incompetence to an ENTIRELY new level.

Music was purchased legally,and not only am I feeling like a refund of lost music would be good I'm also focking pissed that I paid $130 for the shit work.

Short Leash Hootie
05-01-2009, 09:46 AM
Skeet!

http://www.newegg.com/Product/Product.aspx?Item=N82E16822136321

Short Leash Hootie
05-01-2009, 09:47 AM
Music was purchased legally,and not only am I feeling like a refund of lost music would be good I'm also focking pissed that I paid $130 for the shit work.
Interesting.

Do you use internet explorer?

If so, I'd stop.

dirk digler
05-01-2009, 09:47 AM
The fact they took it from one folder to several is another issue and one that is likely due to incompetence. The file format conversion issue then takes that incompetence to an ENTIRELY new level.

Pretty much. I don't see any other way this could happen unless they are completely stupid.

My recommendation moving forward is buy an external USB hard drive and store all of your media on it. There is devices out there fairly cheap where you get RAID 1 (2 disks identical) that way if you lose 1 drive it will still work.

Just Passin' By
05-01-2009, 09:52 AM
Blank disks are cheap. Store your files on hard copies. Also, get an external drive for just the music. Having two forms of backup will prevent a lot of problems from becoming disasters.

Brock
05-01-2009, 09:56 AM
I don't know how to solve your problem, but I've heard good things about this service for future reference:


http://www.carbonite.com/

wild1
05-01-2009, 09:57 AM
If it came from iTunes:

I lost a hard drive and emailed Apple explaining the situation, and to ask if I could get a special dispensation to be allowed to download my purchases one more time. They authorized it and I got all my music back. Great service.

Buck
05-01-2009, 09:58 AM
Where did you download the music from?

If it was Amazon I think you can recover it for free?

Nzoner
05-01-2009, 10:11 AM
Where did you download the music from?

If it was Amazon I think you can recover it for free?

Some was from Amazon and some from allofmp3,the challenge I have since I have multiple folders and the shit is in no kind of order is trying to rebuild my original folder and then make a list of what's missing and there's no way in hell I'm going to be able to remember every band and/or song I had.

Last night I spent 3 hours doing full music searches and barely scratched the surface.

Is this my only option or am I missing an easier way?

Buck
05-01-2009, 10:12 AM
Some was from Amazon and some from allofmp3,the challenge I have since I have multiple folders and the shit is in no kind of order is trying to rebuild my original folder and then make a list of what's missing and there's no way in hell I'm going to be able to remember every band and/or song I had.

Last night I spent 3 hours doing full music searches and barely scratched the surface.

Is this my only option or am I missing an easier way?

You can probably check your Amazon account to find out what songs you downloaded from them. Let me check my Amazon account and see if this is the case.

Buck
05-01-2009, 10:14 AM
Here you go.

Click this link to find out what you've downloaded.
https://www.amazon.com/gp/ays?ie=UTF8&ref_=ya__40&view=_cat_digitalMusic

If this doesn't work, go to 'Your Account' and then scroll down to 'Digital Content' and on the 2nd column it says 'Your Media Library', under that click 'MP3 Downloads'

Voila.

Buck
05-01-2009, 10:16 AM
It looks like you'll have to contact Amazon though, when I went to my downloads all the songs just said "Already Downloaded"

Nzoner
05-01-2009, 10:19 AM
Pretty much. I don't see any other way this could happen unless they are completely stupid.



Just got off the phone with the tech.He tells me that even though all of my songs were being downloaded to one folder that in reality there were subfolders being created as shortcuts.So someone who knows about this stuff is that possible or am I dealing with stupidity?

morphius
05-01-2009, 10:24 AM
Just got off the phone with the tech.He tells me that even though all of my songs were being downloaded to one folder that in reality there were subfolders being created as shortcuts.So someone who knows about this stuff is that possible or am I dealing with stupidity?
Its possible.

TrebMaxx
05-01-2009, 10:26 AM
First thing is if this shop had screwed me over before, I wouldn't have gone back to them for round two.

Did they wipe your HD? or put a new one in? If you got a new HD, get your old HD back, then get a USB HD enclosure for it. Grab you original folder and put it on your new drive. If they wiped your drive, you are screwed unless you can go back to the shop and throw your weight around with the owner and hopefully they can find your original folder. I see no reason why it would be split up like you are describing, sounds like a bunch of idiots work there.

Now looking towards the future I would do as some have already suggested and see if you can download your prior purchases. I do believe amazon will let you, not totally sure.

I would also suggest getting one of these. http://www.newegg.com/Product/Product.aspx?Item=N82E16822136346 This is a network drive, just plug it into your router and map a network drive. Much faster than a USB drive and anyone on your network can access it. Works great for the wife and I. She can listen to whatever music she wants to on her PC and I can listen to mine at the same time. I also make backups of my music to DVD's and CD's.

Fish
05-01-2009, 10:27 AM
Just got off the phone with the tech.He tells me that even though all of my songs were being downloaded to one folder that in reality there were subfolders being created as shortcuts.So someone who knows about this stuff is that possible or am I dealing with stupidity?

It's possible if you used iTunes to organize your music, it may have created folders you don't know about. But you are most certainly dealing with stupidity if the guy couldn't sort that out when transferring your data. Especially if you're seeing duplicates and missing stuff. That's just unacceptable if you're paying them. I'd be pissed.

TrebMaxx
05-01-2009, 10:30 AM
Just got off the phone with the tech.He tells me that even though all of my songs were being downloaded to one folder that in reality there were subfolders being created as shortcuts.So someone who knows about this stuff is that possible or am I dealing with stupidity?

Yes, it is possible, but that is no excuse for them not to recover it the in the same way they found it. Actually, I don't understand why they couldn't have just removed the virus. I do it all the time for family members that I then get to tease about them downloading gay midget rodeo porn and to stop it.

Nzoner
05-01-2009, 10:46 AM
First thing is if this shop had screwed me over before, I wouldn't have gone back to them for round two.

Did they wipe your HD? or put a new one in? If you got a new HD, get your old HD back, then get a USB HD enclosure for it. Grab you original folder and put it on your new drive. If they wiped your drive, you are screwed unless you can go back to the shop and throw your weight around with the owner and hopefully they can find your original folder. I see no reason why it would be split up like you are describing, sounds like a bunch of idiots work there.

.

The shop does business with me therefore I felt obligated,they wiped it and yes I'll be talking to the owner.

dirk digler
05-01-2009, 10:53 AM
It's possible if you used iTunes to organize your music, it may have created folders you don't know about. But you are most certainly dealing with stupidity if the guy couldn't sort that out when transferring your data. Especially if you're seeing duplicates and missing stuff. That's just unacceptable if you're paying them. I'd be pissed.

I agree because if Itunes is set to organize your music it will create folders usually by album or artist name I can't remember which.

Joe is all of your music underneath one top level directory and then does it have folders underneath or how was it before you took it to the shop?

Nzoner
05-01-2009, 10:54 AM
you can go back to the shop and throw your weight around with the owner and hopefully they can find your original folder. .

Thanks to you saying this I got right on the phone to see if they had saved my files,I was told they're deleted after a couple of days to which I respond,"so any music I discover lost is really lost now.?"

Tech says,"yeah I'm afraid so." :mad:

TrebMaxx
05-01-2009, 10:58 AM
Thanks to you saying this I got right on the phone to see if they had saved my files,I was told they're deleted after a couple of days to which I respond,"so any music I discover lost is really lost now.?"

Tech says,"yeah I'm afraid so." :mad:

Bummer. I would never use them for service again. Let them be your client but that would be it.

Nzoner
05-01-2009, 10:59 AM
I agree because if Itunes is set to organize your music it will create folders usually by album or artist name I can't remember which.

Joe is all of your music underneath one top level directory and then does it have folders underneath or how was it before you took it to the shop?

Dude remember I'm a dumbass with this stuff,all I know is I had a folder called allofmymusic which was created through a site I used to use called allofmp3.com.Anytime I bought and dowloaded a song it went into this folder and that includes my purchases from Amazon as well as any cd's I ripped to my computer.

I would click on the allofmymusic icon and it would open the folder showing me all of my songs,I would then double-click on a song and it would open WMP 10 and all my songs were there,alphabetized by band and the song would play.

MTG#10
05-01-2009, 11:02 AM
Let me guess...Best Buy?

htismaqe
05-01-2009, 11:02 AM
It's possible if you used iTunes to organize your music, it may have created folders you don't know about. But you are most certainly dealing with stupidity if the guy couldn't sort that out when transferring your data. Especially if you're seeing duplicates and missing stuff. That's just unacceptable if you're paying them. I'd be pissed.

The dupe files and extra folders is one level of stupidity.

Some of his files were in a completely different file format, which is insane beyond comprehension. File transfer programs, Windows-based or not, can't even DO THAT.

Nzoner
05-01-2009, 11:07 AM
The dupe files and extra folders is one level of stupidity.

Some of his files were in a completely different file format, which is insane beyond comprehension. File transfer programs, Windows-based or not, can't even DO THAT.

I have to ask maybe a stupid question but is there any chance the virus I got ahold of could've created this mess?They haven't said anything like that but in case they do at last resort I'd like some other input.

MTG#10
05-01-2009, 11:10 AM
I have to ask maybe a stupid question but is there any chance the virus I got ahold of could've created this mess?They haven't said anything like that but in case they do at last resort I'd like some other input.

I dont know of any virus that would mess with your music folders at all, much less change the format of the music in them. If the format was changed that had to be deliberate, theres no way that could happen on accident.

htismaqe
05-01-2009, 11:23 AM
I dont know of any virus that would mess with your music folders at all, much less change the format of the music in them. If the format was changed that had to be deliberate, theres no way that could happen on accident.

This.

patteeu
05-01-2009, 11:54 AM
The dupe files and extra folders is one level of stupidity.

Some of his files were in a completely different file format, which is insane beyond comprehension. File transfer programs, Windows-based or not, can't even DO THAT.

The different format thing makes it almost sound like they downloaded or otherwise acquired a different copy of the music he said he lost and put that on his harddrive instead of actually recovering his copy of the music.

Fish
05-01-2009, 11:57 AM
The different format thing makes it almost sound like they downloaded or otherwise acquired a different copy of the music he said he lost and put that on his harddrive instead of actually recovering his copy of the music.

That's an interesting point... and opens a whole other can of worms if true...

NZoner, did you tell them specifically what you were missing?

htismaqe
05-01-2009, 11:59 AM
The different format thing makes it almost sound like they downloaded or otherwise acquired a different copy of the music he said he lost and put that on his harddrive instead of actually recovering his copy of the music.

Exactly.

TrebMaxx
05-01-2009, 12:41 PM
I also think that it is a bad practice to delete your customers data so quickly. Especially if said customer had already waved a red flag as to what was recovered.

Nzoner
05-01-2009, 12:59 PM
That's an interesting point... and opens a whole other can of worms if true...

NZoner, did you tell them specifically what you were missing?

Music wise I knew I was missing my Queen collection and I was missing a few songs here and there which I told them.I stopped looking shortly thereafter because I was fuming and did not have time to search every folder.

Also as I said before there's no way in hell I'm going to be able to remember every band/song I had downloaded.

htismaqe
05-01-2009, 01:02 PM
Music wise I knew I was missing my Queen collection and I was missing a few songs here and there which I told them.I stopped looking shortly thereafter because I was fuming and did not have time to search every folder.

Also as I said before there's no way in hell I'm going to be able to remember every band/song I had downloaded.

I'm fairly certain that both Amazon and iTunes keep a record of what you've downloaded so that, if nothing else, you can at least audit your files and see what's missing.

Nzoner
05-01-2009, 01:02 PM
Furthermore the 3 hours I spent last night was going through the OMA files and doing a full music search on those bands/songs and that's when I discovered I had up to 3 copies of certain songs,I had songs that were still misssing and I discovered 12 songs that I had purchased 3 years ago and were lost when I bought a new computer and had this company transfer my files to new hard drive.

Nzoner
05-01-2009, 01:22 PM
Just got off the phone with the owner and he's having me bring the computer back on his dime,he says he's fairly certain they added a back-up folder on my computer which still holds all my files :shrug: and they are going to take a look.

Also told me that since I'd dowloaded music from 3 total sites and ripped other music that the computer would create different folders that I wouldn't see and that when I double clicked on a song the computer would retrieve from specific folders and play,thus he thinks this is why I've got this mess when they put the files back on.

Too over my head,I just hope I can get my tunes back,get them backed up and get on with it.

ArrowheadHawk
05-01-2009, 01:22 PM
Find a new repair company. Those guys are idiots.

ArrowheadHawk
05-01-2009, 01:26 PM
Just got off the phone with the owner and he's having me bring the computer back on his dime,he says he's fairly certain they added a back-up folder on my computer which still holds all my files :shrug: and they are going to take a look.

Also told me that since I'd dowloaded music from 3 total sites and ripped other music that the computer would create different folders that I wouldn't see and that when I double clicked on a song the computer would retrieve from specific folders and play,thus he thinks this is why I've got this mess when they put the files back on.

Too over my head,I just hope I can get my tunes back,get them backed up and get on with it.I didn't think of this but he is right. Depending on the software you used once you opened a song the first time that program would know where it was located weather in your main folder or not. It would still appear to you that they were in the same place because your music program would have pointers in it. If I were you I would just put all mp3's in the same folder and then tell your music program to search that folder.

HemiEd
05-01-2009, 03:25 PM
Damn Joe, this is terrible.

My advice, switch to Cassettes or buy LPs, I have never lost any of those.

jjjayb
05-01-2009, 04:20 PM
stop downloading pRon from sketchy sites.

I've haven't even heard of sketchy porn, let alone whole sites dedicated to just that fetish. Is that sex with sketches?

Pioli Zombie
05-01-2009, 04:27 PM
What does it matter? We're all going to get the swine flu and die!!!!!!!!!!!!!!!!!!!!!!!!
Posted via Mobile Device

Pioli Zombie
05-01-2009, 04:28 PM
I've haven't even heard of sketchy porn, let alone whole sites dedicated to just that fetish. Is that sex with sketches?

I think he said pRon. Its like shrimp.
Posted via Mobile Device

Mile High Mania
05-01-2009, 04:38 PM
Well, I would imagine that before the owner even thinks about paying you for lost music... you're going to have to produce the evidence that it was there in the first place. Do you have a record of the inventory or anything?

If you're just saying to him "You lost about 150 songs that I paid for..." and can't prove it, he's likely not going to do anything.

Oh and stop using this company... there's this old saying...

<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/_yAJD0RoXe4&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/_yAJD0RoXe4&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>

Crush
05-01-2009, 04:51 PM
I've haven't even heard of sketchy porn, let alone whole sites dedicated to just that fetish. Is that sex with sketches?


I hate it when they try to have a story. I just end up yelling, "Hey, start fucking that etch-a-sketch already!" :cuss:

Nzoner
05-01-2009, 05:27 PM
Well, I would imagine that before the owner even thinks about paying you for lost music... you're going to have to produce the evidence that it was there in the first place. Do you have a record of the inventory or anything?

If you're just saying to him "You lost about 150 songs that I paid for..." and can't prove it, he's likely not going to do anything.

Oh and stop using this company... there's this old saying...


Uh if you had read the thread in its entirety you may have picked up on a couple of things

1.I clearly told the tech before he ever laid hands on my computer how many songs I had and he gave me his assurance and has since told as much to his boss.

2.The reason I am using "this company" is that they are a client of mine(4 years and I have a good relationship with the owner and he knows I have no reason to lie) and even though I'm pissed as a customer I still have respect enough not to plaster their name all over until I can see if I can get a final resolve.

Sheeesh :rolleyes:

Redrum_69
05-02-2009, 01:51 AM
I hate it when they try to have a story. I just end up yelling, "Hey, start ****ing that etch-a-sketch already!" :cuss:


http://www.youtube.com/watch?v=nYM__s3R5q0

Redrum_69
05-02-2009, 01:52 AM
Let me guess...Best Buy?


St Jo...

I'd say P.C.A

Valiant
05-02-2009, 06:33 AM
They have to be very incompetent to screw that job up.. Transfer songs to external hd and then wipe.. Of course you should have went else where after you previous experience unless there is no one else in your area.. If there is you are partly to blame..

And if there was a contract, most companies put in there they are not responsible for any data..

Start using your external HD for backups, you will never regret it..

malachi47000
05-02-2009, 06:54 AM
Uh if you had read the thread in its entirety you may have picked up on a couple of things

1.I clearly told the tech before he ever laid hands on my computer how many songs I had and he gave me his assurance and has since told as much to his boss.

2.The reason I am using "this company" is that they are a client of mine(4 years and I have a good relationship with the owner and he knows I have no reason to lie) and even though I'm pissed as a customer I still have respect enough not to plaster their name all over until I can see if I can get a final resolve.

Sheeesh :rolleyes:

Never posted but wanted you to know that I am a computer tech and whenever we have to clean the hard drive (reload the OS), we do a ghost copy of your hard drive (copy and replace all documents including music, photo's etc) before we wipe it. After reloading the hard drive we copy all the documents (no programs however) back over to the computer and keep all information for the customer for at least a week. Sounds like the company you are using is kind of shady. Also sounds like the tech is just recopying your user document folder over and over (reason for multiple copies of songs). The previous posts that talk about keeping inventories of all music purchased through amazon and itunes are true. Under these kinds of situations they will replace your music once for free. I would advise to get an extra hard drive (internal or external) and use that for storing all your important documents (i.e. music, photo's, papers etc) on it. You can buy a large hard drive (320+ GB) for fairly cheap nowadays. Try www.newegg.com. DONT store it on cd/dvd's however since they wear over time and are easily scratched. Flash drives are also a good idea but usually are small (2 GB range) and can't hold a lot. Also there are other ways to getting your music back and if you send me a message sometime I will help you with a couple ways to re-download them.

Fritz88
05-02-2009, 07:13 AM
Thanks,if you made it this far,but I could use some advice,do I just write this off as me being the dumbass or do I make yet another trip and talk to the owner and see if anything else can be done?And I'm sorry I don't mean to rude in using the word geek but this guy that worked on my puter is the pure definition of the word and has me wondering if he's possibly too smart for his own good thus thinking he could do anything and giving me assurances he never should have.

I have not read all the replies but someone might have covered what I am going to say here:

Go back and ask them to recover every single file. If they reformatted your hard drive, there's a chance that they can recover your data.

I assume that they wiped out your drive (did not over write anything over it) then fixed your issue. Once you returned the computer to them, they realized that they screwed things up and need to recover files.

When you perform data recovery, sometimes you get your original formatting of your files. That is, you might have saved them in several folders when you first put the music in your pc. They might have been in different format, etc. So once they are recovered they come in similar format.

When you go back, make sure that you explain to his superiors that he promised not to mess your music collection up but he did and you demand recompensation whether that in money (for the tunes you paid to get) or some other method.

Finally, next time you have such valuable collections, make sure you have an external hard drive that can carry your important files . Hard drives are meant to die one day, so even if none of that debacle happened, you were going to lose them if you did not back them up. I believe prices are kind of low now, so go ahead and buy one. Here's listing of 500 GB external hard drives in Amazon.com (http://www.amazon.com/s?ie=UTF8&tag=mozilla-20&index=blended&link_code=qs&field-keywords=500%20external%20hd&sourceid=Mozilla-search)

BigRedChief
05-02-2009, 07:23 AM
Joe, agree with most here. They are idiots. No way should you have multiple foders and different formats now. Yes, The shortcuts idea and saved in different formats is feasible but highly doubtful.

They defintely did "something" wrong. To wipe a HD witout a confirmed quality backup in place violates a bunch of best practice policies.

Defintely get yourself a USB external HD and save your music there. It's a low tech solution that anyone can do. Just plug it in and save stuff there.

Nzoner
05-02-2009, 09:01 AM
Never posted but wanted you to know that I am a computer tech and whenever we have to clean the hard drive (reload the OS), we do a ghost copy of your hard drive (copy and replace all documents including music, photo's etc) before we wipe it. After reloading the hard drive we copy all the documents (no programs however) back over to the computer and keep all information for the customer for at least a week. Sounds like the company you are using is kind of shady. Also sounds like the tech is just recopying your user document folder over and over (reason for multiple copies of songs). The previous posts that talk about keeping inventories of all music purchased through amazon and itunes are true. Under these kinds of situations they will replace your music once for free. I would advise to get an extra hard drive (internal or external) and use that for storing all your important documents (i.e. music, photo's, papers etc) on it. You can buy a large hard drive (320+ GB) for fairly cheap nowadays. Try www.newegg.com. DONT store it on cd/dvd's however since they wear over time and are easily scratched. Flash drives are also a good idea but usually are small (2 GB range) and can't hold a lot. Also there are other ways to getting your music back and if you send me a message sometime I will help you with a couple ways to re-download them.

Thanks to everyone for all the input,I've printed this thread and will be taking it with me.


As for the suggestions on an external hard drive I now own one that holds up to 640 GB and will be putting it to use as soon as I get this mess cleared up.