View Full Version : News AT&T warns customer that emailing the CEO will result in a cease and desist letter

06-03-2010, 11:24 AM

Sure, Steve Jobs might be a one-man email PR machine, but his pal Randall Stephenson at AT&T doesn't appear to be quite as gregarious -- as reader Giorgio Galante found out today, sending AT&T's CEO two emails in two weeks results in a phone call from AT&T's Executive Response Team and a warning that further emails will result in a cease and desist letter. What did Giorgio's emails say? The first was a request to bump up his iPhone eligibility date and a request for a tethering option, and today's outlined his displeasure with AT&T's new data rates and ultimate decision to switch to Sprint and the EVO 4G. That prompted "Brent" to call Giorgio back and thank him for the feedback, but also politely warn him that further emails would be met with legal action. Ouch. As you'd expect, AT&T just lost itself a customer. We've followed up with Ma Bell to find out exactly why they went the lawyer route instead of oh, say, filtering Randall's email -- we'll let you know what they say.

P.S.- Amusingly, Giorgio says he emailed both Randall Stephenson and Steve Jobs last year about offering tethering and actually got a response from Steve -- maybe these two CEOs need to talk about more than data rates and service quality the next time they meet up.

06-03-2010, 11:29 AM
This Giorgio guy sounds like a dumbass.

Hammock Parties
06-03-2010, 11:30 AM
Wow, Dane is the CEO of AT&T?

06-03-2010, 11:46 AM
Customer relations at it's best.

Sofa King
06-03-2010, 12:09 PM
Customer relations at it's awesomest.


06-03-2010, 12:11 PM


06-03-2010, 12:15 PM
I bet they treat their employees the same.

06-03-2010, 12:18 PM
I had to do the same thing with an old ex.

Why she was pissed about my "tethering" and "roaming areas," I don't know.

06-03-2010, 03:16 PM
Wow, Dane is the CEO of AT&T?


06-03-2010, 03:26 PM
Why did Apple go exclusive to AT&T anyway? I don't get it.

06-03-2010, 03:36 PM
I bet they treat their employees the same.They do.

Rain Man
06-03-2010, 07:15 PM
Maybe he's got the lawyers on retainer and needs to maximize their use.

06-03-2010, 07:17 PM
They do.

I know...

06-03-2010, 07:21 PM
Why did Apple go exclusive to AT&T anyway? I don't get it.


Apple gets a cut. What better way to make a gazillion dollars AND limit your target audience so at some point you can open it up to virtually everyone?

Sign with a carrier and make them exclusive. For a price. Then, when you're in position, deal with other carriers to expand your target audience.