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thurman merman
08-18-2011, 06:23 PM
I ordered a car part that seemed suspiciously high ($125 for a used, unpainted driver side mirror, plus labor and paint job on top of that), and did some research and found that the part was much cheaper online (found the mirror for $36 by doing a quick google search).

I called them and asked them about it. All I said was that the price seemed a little high, and I told him the website that was selling it much cheaper. I asked him if it would be possible for him to order it online, and the mechanic got his panties in a bunch and said I was accusing him of lying. Then he added (without any prodding by me), "I added maybe, MAYBE, $20 onto the price." That seems like quite a mark-up (around 20%), especially when he can't even remember the exact amount.

Are mechanics supposed to make their money from the labor, or is it normal for them to mark up the price that much without telling you? The thing that bothers me the most is that we have been going to this mechanic for a while, and normally the service and prices have both seemed reasonable.

JASONSAUTO
08-18-2011, 06:45 PM
We all markup parts. 20% is very reasonable.

Thats where I'm at. some go MUCH higher.

I dont buy anything online. Too many problems. Warranty and fitment.

If you have been happy in the past I personally wouldn't worry too much. Call around for estimates to see if hes in line with other shops in the area, but dont tell then what he quoted you, thats not fair. They will do better to get your business and make it up on repeat business.
Posted via Mobile Device

JASONSAUTO
08-18-2011, 06:46 PM
And if it was used it wouldn't be unpainted.
Posted via Mobile Device

Hog Farmer
08-18-2011, 06:54 PM
Mechanics have to mark up their prices significantly. They have really high emergency room bills because most of them think they have to taste the gasoline to see if it's watered down. They really need to stay away from CP.

JASONSAUTO
08-18-2011, 06:58 PM
Yeah. No.
Posted via Mobile Device

Mr. Laz
08-18-2011, 07:00 PM
They are all thieving bastards .... Nuke 'him' from orbit, it's the only way to be sure


http://starsmedia.ign.com/stars/image/article/986/986374/aliens-vs-predator-players-wanted-20090526000151286-000.jpg

JASONSAUTO
08-18-2011, 07:00 PM
They are all thieving bastards .... Nuke 'him' from orbit, it's the only way to be sure


http://starsmedia.ign.com/stars/image/article/986/986374/aliens-vs-predator-players-wanted-20090526000151286-000.jpg

Fuck you laz.






Lol.
Posted via Mobile Device

mikeyis4dcats.
08-18-2011, 07:01 PM
Who cars what the part cost. Was the overall price agreeable?

Mr. Laz
08-18-2011, 07:01 PM
Fuck you laz.

Lol.
Posted via Mobile Device:D

Marcellus
08-18-2011, 07:05 PM
First off, sounds like you needed to take it to a body man not a mechanic.

Secondly, yea that's too much for a mirror. $125 vs $36? Only if the $125 one was brand new which you say it isn't.

MOhillbilly
08-18-2011, 07:13 PM
100% mark up on parts and anywhere from 95_125 an hr. labor. Stfu and pay the man.

Detoxing
08-18-2011, 07:17 PM
Is this a power or manual mirror? 125 is way to much for most used mirros considering it likely came from a junk yard. New aftermarket is likely what u found but make sure it's not manual if u have power.

And 20% Is more than reasonable if that is true. Standard markup on most parts is about 35%, any less id consider a deal

MIAdragon
08-18-2011, 07:22 PM
First off, sounds like you needed to take it to a body man not a mechanic.

Secondly, yea that's too much for a mirror. $125 vs $36? Only if the $125 one was brand new which you say it isn't.

Or the 125 was an OE part and the cheap ass one was from China. 36 dollars for side mirror sounds like it came out of one of those candy/toy machines outside the grocery store.

JASONSAUTO
08-18-2011, 07:32 PM
First off, sounds like you needed to take it to a body man not a mechanic.

.

Why? I replace mirrors all the time.
Posted via Mobile Device

JASONSAUTO
08-18-2011, 07:33 PM
What do you drive?
Posted via Mobile Device

Marcellus
08-18-2011, 07:43 PM
Why? I replace mirrors all the time.
Posted via Mobile Device

No offense but I would take it to a body shop, especially if needs paint.

Personally I would buy the mirror and take it to someone to paint it for me.

I fully understand some people can't do that.

chiefforlife
08-18-2011, 07:52 PM
More than likely, he is trying to feed his family and pay his overhead so he can be there the next time you need him.
You dont need a body man to replace a mirror. Most shops would tell you if you need a body shop. I have replaced mirrors much higher than that 500 and up. Nowadays they have built in turn signals are heated and fully power. I only use OEM mirrors, aftermarket ones vibrate and are far less quality. Dealer parts are higher and its very common on those parts to make 20%.

Extra Point
08-18-2011, 07:56 PM
Who cares what the part cost. Was the overall price agreeable?

If he agreed on it, after the quote, then he shouldn't bitch about it.

Spend less time on your ass, posting bullshit here, and do more for yourself.

thurman merman
08-18-2011, 09:26 PM
Is this a power or manual mirror? 125 is way to much for most used mirros considering it likely came from a junk yard. New aftermarket is likely what u found but make sure it's not manual if u have power.

And 20% Is more than reasonable if that is true. Standard markup on most parts is about 35%, any less id consider a deal

Yeah, it is a power mirror, and I have checked a couple of websites for it. One is $36 and one is $47, and they both say that it is a power mirror, not a manual.

thurman merman
08-18-2011, 09:27 PM
What do you drive?
Posted via Mobile Device

2006 Mitsubishi Galant.

thurman merman
08-18-2011, 09:28 PM
Who cars what the part cost. Was the overall price agreeable?

With labor and paint job it would be at least $170 to replace a mirror. That doesn't seem agreeable to me.

Bump
08-18-2011, 09:30 PM
they are all fucking crooks. Right up there with lawyers and doctors.

KC2004
08-18-2011, 10:20 PM
With labor and paint job it would be at least $170 to replace a mirror. That doesn't seem agreeable to me.

You took it to a mechanic. He's not a painter so he has to have someone paint it. Not cheap. Go on eBay and see if you can find a used mirror the same color and replace it yourself. Its not difficult. Should be 3 bolts and a power hook-up.

Okie_Apparition
08-18-2011, 10:27 PM
I would be to busy to help you in the future, have a nice life

Earthling
08-18-2011, 11:56 PM
Just had passengers side mirror replaced on a 2001 Malibu by a company that makes mirrors for different cars and trucks. My cost was 26 bucks including the labor and all. But only my mirror needed replaced as there was no damage to anything but the mirror part itself. They just glued a new mirror onto it.

thurman merman
08-19-2011, 12:00 AM
Just had passengers side mirror replaced on a 2001 Malibu by a company that makes mirrors for different cars and trucks. My cost was 26 bucks including the labor and all. But only my mirror needed replaced as there was no damage to anything but the mirror part itself. They just glued a new mirror onto it.

Okay, so I am not crazy for thinking $170 is a ripoff then.

Exoter175
08-19-2011, 12:02 AM
Mechanics have to mark up their prices significantly. They have really high emergency room bills because most of them think they have to taste the gasoline to see if it's watered down. They really need to stay away from CP.

Really? You're insinuating that Mechanics are Idiots? I realize that to most people the prospect of turning wrenches doesn't seem like a generally thought provoking and mentally challenging task, but I assure you, it is your own ignorance showing brightly through.

Believe it or not, despite the great technology out there and advancements or rather, regression of on board diagnostics, Diagnosing issues with a car can be very challenging.

Some of you out there might bring your car into the shop and say, "oh, its ticking really loud".

You want to know what is going through my head at that point?

"This fucking asshole, 'Ticking'. Where from? What RPM? The customer probably doesn't know what RPM means even though he stares at it every day. Is it ticking, clunking, knocking, pinging, or making a typical "noise" that all cars make? Is it easily repeatable so I can find this issue? Does he/she know where the "sound" is coming from?

Even if you answer all of those questions down to telling us exactly how it sounds, when it happens, where it is coming from, and the basic maintenance history of the car from birth including its birth certificate, two forms of ID, and 4 character references, we still have to take everything you just told us with a grain of salt and check over EVERY possible problem with the car.

An Automotive Mechanic literally works in the SAME fashion that a Doctor does at a hospital. We take in all the information you can give us, try to repeat/find the issue for ourselves, and then apply what we know/have learned to the issue to treat the problem, and not the symptom.

You might know some high school drop out mechanic who doesn't know a thing about politics, business, or finance, but I promise you that perception is everything in this situation, and most people on this forum couldn't, or wouldn't want to work as a mechanic due to the actual difficulty of the job.

And I haven't even covered the mental challenge of trying to mentally prioritize every single nut, bolt, screw, clamp, hose, sensor, bracket, heat shield, and/or actual mechanic parts that we have to remove, fix, or replace on your car, all within a reasonable amount of time, without any real history with the car personally.

If you think replacing a head gasket is easy and aren't a mechanic/mechanically inclined to do it, you have no idea what I'm talking about with the whole "mental challenge" of trying to organize all 74,000 of those steps into an easy to follow plan to both get in there, fix the issue/item, and get back out without messing anything up, while trying to do it as efficiently as possible.

/end rant
First off, sounds like you needed to take it to a body man not a mechanic.

Secondly, yea that's too much for a mirror. $125 vs $36? Only if the $125 one was brand new which you say it isn't.

This. If you need a mirror replaced, don't take it to a mechanic, don't take it to a "Full Service" shop, unless you have been going for decades. Shops/Mechanics aren't really well versed in painting/bodywork. We all have done it to some degree, but it certainly isn't our forte, it isn't something we do nearly enough to give you the quality/affordability you are looking for.

Also, the price is ridiculously high, but you have to take things into account.

1. Labor Hours to R&R the mirror (have him pull up the Mitchell/Alldata/etc to show you the suggested labor hours to replace it.
2. Brand of the Unit. If OEM, it isn't off at all.
3. If it was unpainted, add in labor hours for prep and paint, as well as the price for Paint, Primer, and Clearcoat.
4. etc.

Or the 125 was an OE part and the cheap ass one was from China. 36 dollars for side mirror sounds like it came out of one of those candy/toy machines outside the grocery store.

This. I can get "Sorta-Fits" (certafit) for pennies on the dollar compared to OEM replacements, but the quality is terrible, the fitment is terrible, and it just isn't something most people want on their cars, but believe me, they want that price, and the quality of the OEM piece which is 5-10 times more expensive, literally.
With labor and paint job it would be at least $170 to replace a mirror. That doesn't seem agreeable to me.

If the guy had to R&R a power mirror, sand, primer, paint, and clearcoat it, the price would be spot on.

they are all fucking crooks. Right up there with lawyers and doctors.

I've honestly never done a shady deal, ever. Then again, I've always been upfront about it.

You want a head gasket changed on your Honda 1995 Honda Civic? Prepare to have your title transferred to me. It is going to cost you upwards of $900-1,200 dollars using $185-205 in parts, which I purchased for $25-35.

Mechanics as a whole, aren't "Crooks". The real crooks are the "Stealerships", because they get to mandate "Book Hour", and then charge the premium Hourly Rate because they ARE the "Authority" on both Service, and being the "Company" who produced your car.

Their prices are absolutely out of this world. Mechanics from your basic mom and pop shops are for lack of better reference, the balance of affordability in the automotive industry.

Just make sure you find one that is absolutely up front, honest, and doesn't really beat around the bush with you.

Finding a good mechanic is very much akin to finding a good doctor.

nstygma
08-19-2011, 12:08 AM
Okay, so I am not crazy for thinking $170 is a ripoff then.i think he's referring only to the glass part inside the mirror. not the entire mirror assembly as you're getting.
i think what you are paying is high but its what that type of shop charges the general public(or insurance companies).

thurman merman
08-19-2011, 12:15 AM
i think he's referring only to the glass part inside the mirror. not the entire mirror assembly as you're getting.
i think what you are paying is high but its what that type of shop charges the general public(or insurance companies).

Oh, yeah I see that now.

I still think it's a ripoff though.

Detoxing
08-19-2011, 12:21 AM
Okay, so I am not crazy for thinking $170 is a ripoff then.

yes and no. You can buy new aftermarket for $40. Downside is it needs paint, while new oem will rape your pocket. Used oem is cheapest if u can pull it off the wrecked car yourself. If your mechanic bought it from a salvage yard that pulls the parts themselves then he is likely paying a good sized mark up on it and passing that cost onto u plus his mark up. And if that needs paint too.....


It all depends on what u want to pay for.

Hog Farmer
08-19-2011, 03:58 AM
Really? You're insinuating that Mechanics are Idiots? I realize that to most people the prospect of turning wrenches doesn't seem like a generally thought provoking and mentally challenging task, but I assure you, it is your own ignorance showing brightly through.

Believe it or not, despite the great technology out there and advancements or rather, regression of on board diagnostics, Diagnosing issues with a car can be very challenging.

Some of you out there might bring your car into the shop and say, "oh, its ticking really loud".

You want to know what is going through my head at that point?

"This ****ing asshole, 'Ticking'. Where from? What RPM? The customer probably doesn't know what RPM means even though he stares at it every day. Is it ticking, clunking, knocking, pinging, or making a typical "noise" that all cars make? Is it easily repeatable so I can find this issue? Does he/she know where the "sound" is coming from?

Even if you answer all of those questions down to telling us exactly how it sounds, when it happens, where it is coming from, and the basic maintenance history of the car from birth including its birth certificate, two forms of ID, and 4 character references, we still have to take everything you just told us with a grain of salt and check over EVERY possible problem with the car.

An Automotive Mechanic literally works in the SAME fashion that a Doctor does at a hospital. We take in all the information you can give us, try to repeat/find the issue for ourselves, and then apply what we know/have learned to the issue to treat the problem, and not the symptom.

You might know some high school drop out mechanic who doesn't know a thing about politics, business, or finance, but I promise you that perception is everything in this situation, and most people on this forum couldn't, or wouldn't want to work as a mechanic due to the actual difficulty of the job.

And I haven't even covered the mental challenge of trying to mentally prioritize every single nut, bolt, screw, clamp, hose, sensor, bracket, heat shield, and/or actual mechanic parts that we have to remove, fix, or replace on your car, all within a reasonable amount of time, without any real history with the car personally.

If you think replacing a head gasket is easy and aren't a mechanic/mechanically inclined to do it, you have no idea what I'm talking about with the whole "mental challenge" of trying to organize all 74,000 of those steps into an easy to follow plan to both get in there, fix the issue/item, and get back out without messing anything up, while trying to do it as efficiently as possible.

/end rant


This. If you need a mirror replaced, don't take it to a mechanic, don't take it to a "Full Service" shop, unless you have been going for decades. Shops/Mechanics aren't really well versed in painting/bodywork. We all have done it to some degree, but it certainly isn't our forte, it isn't something we do nearly enough to give you the quality/affordability you are looking for.

Also, the price is ridiculously high, but you have to take things into account.

1. Labor Hours to R&R the mirror (have him pull up the Mitchell/Alldata/etc to show you the suggested labor hours to replace it.
2. Brand of the Unit. If OEM, it isn't off at all.
3. If it was unpainted, add in labor hours for prep and paint, as well as the price for Paint, Primer, and Clearcoat.
4. etc.



This. I can get "Sorta-Fits" (certafit) for pennies on the dollar compared to OEM replacements, but the quality is terrible, the fitment is terrible, and it just isn't something most people want on their cars, but believe me, they want that price, and the quality of the OEM piece which is 5-10 times more expensive, literally.


If the guy had to R&R a power mirror, sand, primer, paint, and clearcoat it, the price would be spot on.



I've honestly never done a shady deal, ever. Then again, I've always been upfront about it.

You want a head gasket changed on your Honda 1995 Honda Civic? Prepare to have your title transferred to me. It is going to cost you upwards of $900-1,200 dollars using $185-205 in parts, which I purchased for $25-35.

Mechanics as a whole, aren't "Crooks". The real crooks are the "Stealerships", because they get to mandate "Book Hour", and then charge the premium Hourly Rate because they ARE the "Authority" on both Service, and being the "Company" who produced your car.

Their prices are absolutely out of this world. Mechanics from your basic mom and pop shops are for lack of better reference, the balance of affordability in the automotive industry.

Just make sure you find one that is absolutely up front, honest, and doesn't really beat around the bush with you.

Finding a good mechanic is very much akin to finding a good doctor.


I'd be willing to bet you've had you're stomach pumped at least 3 times from ingesting too much gasoline.

jjchieffan
08-19-2011, 04:47 AM
If you have ever bought auto parts, take a look at the receipt. They generally show a list price and an extended price, Generally, the mechanic shop pays the extended price, or maybe even less if he does enough volume that the parts dealer gives him a break. He then charges the customer the list price. My dad is a mechanic, and I believe this is the way he operates his shop. I know that this markup does not go in his pocket. It is used to pay the overhead expenses of the shop, which can be quite expensive.

Inspector
08-19-2011, 05:43 AM
I have that a much cheaper fix is to not allow my wife to back the car out of the garage anymore.

Marcellus
08-19-2011, 05:57 AM
Really? You're insinuating that Mechanics are Idiots? I realize that to most people the prospect of turning wrenches doesn't seem like a generally thought provoking and mentally challenging task, but I assure you, it is your own ignorance showing brightly through.


You are new, but I find it amazing you don't know what Hog Farmer does. :hmmm:

JASONSAUTO
08-19-2011, 06:40 AM
If you have ever bought auto parts, take a look at the receipt. They generally show a list price and an extended price, Generally, the mechanic shop pays the extended price, or maybe even less if he does enough volume that the parts dealer gives him a break. He then charges the customer the list price. My dad is a mechanic, and I believe this is the way he operates his shop. I know that this markup does not go in his pocket. It is used to pay the overhead expenses of the shop, which can be quite expensive.

i wish i could charge list even 50% of the time.

no fucking way. i just wouldnt feel comfortable. sometimes it's a markup of over 100%.

Detoxing
08-19-2011, 09:28 AM
i wish i could charge list even 50% of the time.

no ****ing way. i just wouldnt feel comfortable. sometimes it's a markup of over 100%.

**** that. Charge it. They give you a lot of wiggle room for a reason. If these people walked into pep boys or whatever, they pay the damn retail cost and most of them don't even think twice about it.

So why do you have to be the good guy? You're only cheating yourself.

MOhillbilly
08-19-2011, 09:35 AM
**** that. Charge it. They give you a lot of wiggle room for a reason. If these people walked into pep boys are whatever, they pay the damn retail cost and most of them don't even think twice about it.

So why do you have to be the good guy? You're only cheating yourself.

agreed

JASONSAUTO
08-19-2011, 11:38 AM
**** that. Charge it. They give you a lot of wiggle room for a reason. If these people walked into pep boys or whatever, they pay the damn retail cost and most of them don't even think twice about it.

So why do you have to be the good guy? You're only cheating yourself.

walk in customers dont have to pay list when they buy parts themselves...

El Jefe
08-19-2011, 11:43 AM
i wish i could charge list even 50% of the time.

no ****ing way. i just wouldnt feel comfortable. sometimes it's a markup of over 100%.

Wait, let me get this straight, you want to offer the absolute best service you can, a great facility and a warranty you stand behind, but you want to charge what other backyard mechanics do?

We charge what we need to charge to make a profit on the job, see what most people don't realize is that the markup on parts is gone if that part ever fails, most shops even when charging a good markup will loose that profit if their is a major component failure (ala the transmission field). So essentially customer want us to be the absolute best shop, use only brand new parts(but charge used part price), offer a 10 year warranty, free towing, free rental car, top off all the fluids, fix other things for free that are accessible, and they want us to charge nothing. Well thismethod doesn't keep the lights on, doesnt keep the air running, doesn't keep bulk fluid stocked, it doesn't pay for shop insurance, pay roll taxes, workers comp, I could go on and on and on. Most jack legs on this site have no idea what goes into working on vehicles let alone running/owning a repair facility.

El Jefe
08-19-2011, 11:45 AM
Really? You're insinuating that Mechanics are Idiots? I realize that to most people the prospect of turning wrenches doesn't seem like a generally thought provoking and mentally challenging task, but I assure you, it is your own ignorance showing brightly through.

Believe it or not, despite the great technology out there and advancements or rather, regression of on board diagnostics, Diagnosing issues with a car can be very challenging.

Some of you out there might bring your car into the shop and say, "oh, its ticking really loud".

You want to know what is going through my head at that point?

"This ****ing asshole, 'Ticking'. Where from? What RPM? The customer probably doesn't know what RPM means even though he stares at it every day. Is it ticking, clunking, knocking, pinging, or making a typical "noise" that all cars make? Is it easily repeatable so I can find this issue? Does he/she know where the "sound" is coming from?

Even if you answer all of those questions down to telling us exactly how it sounds, when it happens, where it is coming from, and the basic maintenance history of the car from birth including its birth certificate, two forms of ID, and 4 character references, we still have to take everything you just told us with a grain of salt and check over EVERY possible problem with the car.

An Automotive Mechanic literally works in the SAME fashion that a Doctor does at a hospital. We take in all the information you can give us, try to repeat/find the issue for ourselves, and then apply what we know/have learned to the issue to treat the problem, and not the symptom.

You might know some high school drop out mechanic who doesn't know a thing about politics, business, or finance, but I promise you that perception is everything in this situation, and most people on this forum couldn't, or wouldn't want to work as a mechanic due to the actual difficulty of the job.

And I haven't even covered the mental challenge of trying to mentally prioritize every single nut, bolt, screw, clamp, hose, sensor, bracket, heat shield, and/or actual mechanic parts that we have to remove, fix, or replace on your car, all within a reasonable amount of time, without any real history with the car personally.

If you think replacing a head gasket is easy and aren't a mechanic/mechanically inclined to do it, you have no idea what I'm talking about with the whole "mental challenge" of trying to organize all 74,000 of those steps into an easy to follow plan to both get in there, fix the issue/item, and get back out without messing anything up, while trying to do it as efficiently as possible.

/end rant


This. If you need a mirror replaced, don't take it to a mechanic, don't take it to a "Full Service" shop, unless you have been going for decades. Shops/Mechanics aren't really well versed in painting/bodywork. We all have done it to some degree, but it certainly isn't our forte, it isn't something we do nearly enough to give you the quality/affordability you are looking for.

Also, the price is ridiculously high, but you have to take things into account.

1. Labor Hours to R&R the mirror (have him pull up the Mitchell/Alldata/etc to show you the suggested labor hours to replace it.
2. Brand of the Unit. If OEM, it isn't off at all.
3. If it was unpainted, add in labor hours for prep and paint, as well as the price for Paint, Primer, and Clearcoat.
4. etc.



This. I can get "Sorta-Fits" (certafit) for pennies on the dollar compared to OEM replacements, but the quality is terrible, the fitment is terrible, and it just isn't something most people want on their cars, but believe me, they want that price, and the quality of the OEM piece which is 5-10 times more expensive, literally.


If the guy had to R&R a power mirror, sand, primer, paint, and clearcoat it, the price would be spot on.



I've honestly never done a shady deal, ever. Then again, I've always been upfront about it.

You want a head gasket changed on your Honda 1995 Honda Civic? Prepare to have your title transferred to me. It is going to cost you upwards of $900-1,200 dollars using $185-205 in parts, which I purchased for $25-35.

Mechanics as a whole, aren't "Crooks". The real crooks are the "Stealerships", because they get to mandate "Book Hour", and then charge the premium Hourly Rate because they ARE the "Authority" on both Service, and being the "Company" who produced your car.

Their prices are absolutely out of this world. Mechanics from your basic mom and pop shops are for lack of better reference, the balance of affordability in the automotive industry.

Just make sure you find one that is absolutely up front, honest, and doesn't really beat around the bush with you.

Finding a good mechanic is very much akin to finding a good doctor.



Solid post.

Detoxing
08-19-2011, 11:58 AM
This. I can get "Sorta-Fits" (certafit) for pennies on the dollar compared to OEM replacements, but the quality is terrible, the fitment is terrible, and it just isn't something most people want on their cars, but believe me, they want that price, and the quality of the OEM piece which is 5-10 times more expensive, literally.





I agree with everything in your post aside from this part. We've never had an issue with certafit, though we prefer quality plus.

evenfall
08-19-2011, 12:06 PM
walk in customers dont have to pay list when they buy parts themselves...

How do you guys feel about that, if we buy the parts cheaper online and bring them in for the install? Assuming we get a real part and not some fake garbage from China?

JASONSAUTO
08-19-2011, 12:09 PM
How do you guys feel about that, if we buy the parts cheaper online and bring them in for the install? Assuming we get a real part and not some fake garbage from China?

i'm ok with it, no warranty from me though.

part goes bad and its not my fault you pay again

El Jefe
08-19-2011, 12:34 PM
How do you guys feel about that, if we buy the parts cheaper online and bring them in for the install? Assuming we get a real part and not some fake garbage from China?

Honestly I don't mind, but it always seems to get annoying because some retard who you told 100 times there is no warranty on the part through the shop wants you to give him free labor for a second try. You can tell people a 100 times if the part doesn't work then they have to pay labor again, and they will agree and then when the part doesn't work they try to act like you never said that to them. I have seen plenty of times where it has gone fine and that's a win win situation, customer is happy and we make a little on labor.

JASONSAUTO
08-19-2011, 12:36 PM
Honestly I don't mind, but it always seems to get annoying because some retard who you told 100 times there is no warranty on the part through the shop wants you to give him free labor for a second try. You can tell people a 100 times if the part doesn't work then they have to pay labor again, and they will agree and then when the part doesn't work they try to act like you never said that to them. I have seen plenty of times where it has gone fine and that's a win win situation, customer is happy and we make a little on labor.

i put that on the ticket every time.


customer supplied parts NO WARRANTY.

evenfall
08-19-2011, 12:40 PM
Honestly I don't mind, but it always seems to get annoying because some retard who you told 100 times there is no warranty on the part through the shop wants you to give him free labor for a second try. You can tell people a 100 times if the part doesn't work then they have to pay labor again, and they will agree and then when the part doesn't work they try to act like you never said that to them. I have seen plenty of times where it has gone fine and that's a win win situation, customer is happy and we make a little on labor.

Oh, yeah, I understand that. I would only expect the shop to do something if their installation work was at fault, if the part failed obviously that's on the manufacturer.

stevieray
08-19-2011, 12:51 PM
Really? You're insinuating that Mechanics are Idiots? I realize that to most people the prospect of turning wrenches doesn't seem like a generally thought provoking and mentally challenging task, but I assure you, it is your own ignorance showing brightly through.

Believe it or not, despite the great technology out there and advancements or rather, regression of on board diagnostics, Diagnosing issues with a car can be very challenging.

Some of you out there might bring your car into the shop and say, "oh, its ticking really loud".

You want to know what is going through my head at that point?

"This ****ing asshole, 'Ticking'. Where from? What RPM? The customer probably doesn't know what RPM means even though he stares at it every day. Is it ticking, clunking, knocking, pinging, or making a typical "noise" that all cars make? Is it easily repeatable so I can find this issue? Does he/she know where the "sound" is coming from?

Even if you answer all of those questions down to telling us exactly how it sounds, when it happens, where it is coming from, and the basic maintenance history of the car from birth including its birth certificate, two forms of ID, and 4 character references, we still have to take everything you just told us with a grain of salt and check over EVERY possible problem with the car.

An Automotive Mechanic literally works in the SAME fashion that a Doctor does at a hospital. We take in all the information you can give us, try to repeat/find the issue for ourselves, and then apply what we know/have learned to the issue to treat the problem, and not the symptom.

You might know some high school drop out mechanic who doesn't know a thing about politics, business, or finance, but I promise you that perception is everything in this situation, and most people on this forum couldn't, or wouldn't want to work as a mechanic due to the actual difficulty of the job.

And I haven't even covered the mental challenge of trying to mentally prioritize every single nut, bolt, screw, clamp, hose, sensor, bracket, heat shield, and/or actual mechanic parts that we have to remove, fix, or replace on your car, all within a reasonable amount of time, without any real history with the car personally.

If you think replacing a head gasket is easy and aren't a mechanic/mechanically inclined to do it, you have no idea what I'm talking about with the whole "mental challenge" of trying to organize all 74,000 of those steps into an easy to follow plan to both get in there, fix the issue/item, and get back out without messing anything up, while trying to do it as efficiently as possible.

/end rant



QFT....as someone who has went through a blown head gasket, repaired, then slung a rod bearing, I can assure you that can I totally relate...it's very humbling.

...it is not an easy job, and few have the skill, knowledge, wisdom and patience to do it everday.

rep.

Exoter175
08-19-2011, 08:45 PM
I'd be willing to bet you've had you're stomach pumped at least 3 times from ingesting too much gasoline.

Sarcasm aside, the worst kind of "harm" I've ever incurred was minor cuts and bruises here or there. That, and grounding out a wrench on a battery. Not the most pleasant feeling ever haha.

You are new, but I find it amazing you don't know what Hog Farmer does. :hmmm:

Part time forum troll? Just a guess :P

I agree with everything in your post aside from this part. We've never had an issue with certafit, though we prefer quality plus.

Honestly, it is hit or miss. It depends on what the part is, and what car it is for. More specifically, what kind of intricate contours the part has to it, such as fenders and 1/4 panels on a prelude or del sol. You might as well skip over the "Sorta fit" route and go with another company.

QFT....as someone who has went through a blown head gasket, repaired, then slung a rod bearing, I can assure you that can I totally relate...it's very humbling.

...it is not an easy job, and few have the skill, knowledge, wisdom and patience to do it everday.

rep.

I've worked for a number of shops in the KC area throughout my life here and there on more of an entry level/part time basis. I was at the brink of moving for 18-24 months to Wyoming to further my education when I finally came to terms with the fact that I just cannot justify signing off on being a mechanic for the rest of my life. It is far too involved, and it really is one of those jobs that will just test your patience day in and day out.

JASONSAUTO
08-20-2011, 09:33 AM
The variety is what makes being a mechanic do appealing to me...

I COULD NOT do the same thing over and over.

Every day is a new challenge.
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MIAdragon
08-20-2011, 09:41 AM
The variety is what makes being a mechanic do appealing to me...

I COULD NOT do the same thing over and over.

Every day is a new challenge.
Posted via Mobile Device

and a new asshole customer, that "knows" more than you.

JASONSAUTO
08-20-2011, 10:00 AM
and a new asshole customer, that "knows" more than you.

Yeah that doesn't bother me.
Like water off a ducks back.
Posted via Mobile Device

MIAdragon
08-20-2011, 10:12 AM
Yeah that doesn't bother me.
Like water off a ducks back.
Posted via Mobile Device

I just hate people, you're a better man that I.

JASONSAUTO
08-20-2011, 10:17 AM
I just hate people, you're a better man that I.

Lol. I've never lost it on a customer.

Although I did jerk a guy aroundby his nose once that was waiting with my customer and tried to get in my wifes purse she left in her van. so he had to get in our van first...

But otherwise I dont let it get to me, they can say what they want, my parking lot speaks for itself and my abilities.
Posted via Mobile Device

MIAdragon
08-20-2011, 10:20 AM
Lol. I've never lost it on a customer.

Although I did jerk a guy aroundby his nose once that was waiting with my customer and tried to get in my wifes purse she left in her van. so he had to get in our van first...

But otherwise I dont let it get to me, they can say what they want, my parking lot speaks for itself and my abilities.
Posted via Mobile Device

I've had to "drop kick" more than a few clients, thank god I have people working for me that will ignore morons.

JASONSAUTO
08-20-2011, 10:24 AM
Yeah and most people around here know me and dont push too awful hard.
Posted via Mobile Device

Exoter175
08-20-2011, 05:51 PM
and a new asshole customer, that "knows" more than you.

Ain't that the truth.