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KILLER_CLOWN
09-23-2011, 02:36 PM
WTF?!, No Seriously, WTF! - Bank Of America Holds Patent On 'Changing Your Emotions' During Customer Service Call

http://dailybail.com/storage/bank-ceo-1-ken-lewis.jpg?__SQUARESPACE_CACHEVERSION=1316793395198

SYSTEMS FOR INDUCING CHANGE IN A HUMAN PHYSIOLOGICAL CHARACTERISTIC

Patent Abstract

Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual's emotional state.

Read the Patent Application HERE http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-bool.html&r=35&f=G&l=50&co1=AND&d=PG01&s1=%22Bank+of+America%22&OS=%22Bank+of+America%22&RS=%22Bank+of+America%22

http://dailybail.com/home/wtf-no-seriously-wtf-bank-of-america-holds-patent-on-changin.html

Cave Johnson
09-23-2011, 02:42 PM
Ah, the dysfunctional patent system.

Amnorix
09-23-2011, 02:44 PM
Thread OP and article in DailyBail appear wrong. Looks like they FILED for a patent, which definitely is not the same thing as holding one. Not sure what percentage of patent applications turn into a patent being issued, but it sure as heck isn't 90+% or anything.

BucEyedPea
09-23-2011, 02:45 PM
Pie Face on the left.

ClevelandBronco
09-23-2011, 04:25 PM
Cut me a check, BOA. Instant change of attitude. No need to bother the patent office.