PDA

View Full Version : Movies and TV HD upgrade with DirectTV, they want $344!


rtmike
06-01-2012, 05:14 PM
This place always has ideas of how to work the system.

I've been with DirectTV for 15 years. I installed an RCA dish package when it was $99.99, remember that? All so I could get my beloved Chiefs games. Every single year we paid in full mind you for the Sunday Package. I never tried the threats of cancelling their service if they didn't lower the SPTicket that others' here have mentioned.

DTV has a special going on right now for new to DTV, they can get their HD stuff for free.

They want to charge me $344 for 1 DVR HD & 1 HD receiver. To me that's unacceptable.


This has been our email exchanges up to this point. This last lady spelled my last name wrong & it's printed clear as day in the other emails at least 4 times so I made sure to misspell her name with my response. Childish? Perhaps, but I call it laziness:





-----------------------------------------------------------------------------------------------------------------

I have been a faithful customer since 1997 receiving NFL Sunday Ticket every single year.

I see where you give new customers HD service. You want to charge us $344 to upgrade our 1 receiver & 1 DVR receiver.

To me that's unacceptable. As long time customers we deserve what the new customers are receiving.

If you can't help us out with this I'll unfortunately have to sever ties with DirectTV. There's other avenues now for me to get Sunday Ticket. I apologize if it sounds like a threat. I just want what's fair.

Thank you for your time, xxxxxx






Response Via Email(Jesy G. - 100260681) - 05/30/2012 05:48 PM
Dear Mr. xxxxxxx

Thank you for writing us. I understand how you feel about our equipment offers for new and existing customers.

I can assure you that we have ways of keeping valued customers like you.

We want to ensure that your concerns are addressed as quickly as possible. I have forwarded your email for special handling. While this may take some time, our specialists generally respond within 24 hours.

We appreciate your patience and understanding.

Sincerely,

Gayle G. - 100260681
DIRECTV Customer Service

Customer By Web Form () - 05/30/2012 03:26 PM

From: "DIRECTV Customer Service" <directvcustomercare@directv.com>
To: xxxxx@comcast.net
Sent: Friday, June 1, 2012 12:31:13 PM
Subject: Price of HD [Reference #: xxxxxxxxxx]


Subject
---------------------------------------------------------------
Price of HD


Discussion Thread
---------------------------------------------------------------
Response Via Email(Tamala W ID 439712) - 06/01/2012 12:31 PM
Dear Mr. gxxx,

Thank you for taking the time to write. I completely understand your concerns with the cost to upgrade your equipment. I'm happy to be of assistance to you.

DIRECTV equipment offers, even through retailers, are for leased equipment only. While certain offers, particularly for HD products, require you to pay some upfront costs, this is a substantial discount from the true cost of buying HD equipment. Equipment costs can be sizable and we believe leasing provides an affordable alternative to get the advanced products you need. With an HD DVR connected to the internet, you can also open up your viewing experience to over 7,000 additional shows at no charge. So the cost is minimal compared to what it gives you access to.

Our best equipment deals can always be found online so visit http://directv.com/ to see what lease offers are available to you.

Thanks again for writing Mr.xxx.

Sincerely,

Tamala W-439712
DIRECTV Resolution Specialist

P. S. Football season is coming soon! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl.

--------------------

Timale


That's it?

Wow, 15 years of being committed to DirectTV & the best you can do is tell me how good of a deal I'm getting by giving you another $344???

Let's see NFL Sunday Ticket 15 years X $350 a year = $5250. Not counting our other packages.

Let's start the process of terminating your services.

//xxx

Ben N 58men
06-01-2012, 05:18 PM
WTF all they did was add $10 to my monthly bill.

Bump
06-01-2012, 05:20 PM
call them and tell them you are leaving if nothing is done. It probably will work.

rtmike
06-01-2012, 05:21 PM
So, am I out of line?

Any ideas on how to get them to give me some kind of discount?

I know dish TV isn't as good but I have zero second thoughts about switching. Between here & the Red Zone that dish offers I'm hoping that's enough.

I thought keeping customers, especially long timers like us meant something?

The last time they were here they took my old dish down & put up one of theirs'. I didn't realize until weeks later. So the dish currently up there should be mine correct? The old dish used to say RCA in the middle of it but after a decade of being up there it faded out so the tech prolly didn't know it wasn't theirs.

rtmike
06-01-2012, 05:22 PM
WTF all they did was add $10 to my monthly bill.

Are you effin' kiddin'? Didn't they have to come to your place & change out receivers?

rtmike
06-01-2012, 05:23 PM
call them and tell them you are leaving if nothing is done. It probably will work.


Well I mentioned terminating their services in both emails & it didn't seem to matter.

Saulbadguy
06-01-2012, 05:27 PM
Call them.

pr_capone
06-01-2012, 05:32 PM
Are you effin' kiddin'? Didn't they have to come to your place & change out receivers?

You will definitely need new equip if you have had your receiver for that long. They will also, likely, need to put a new dish on the roof.

That said, after 15 years of just paying what they tell you to, there should be flexibility on their side to keep you around as a customer. If I were in your position, I would call and speak with someone in the retention or customer loyalty department and explain your situation in a CALM AND COMPOSED manner. Nothing makes a rep want to tell you to fuck off more than you being a dick to them when they have nothing to do with your disgruntlement.

Bump
06-01-2012, 05:32 PM
Well I mentioned terminating their services in both emails & it didn't seem to matter.

get on the phone! It costs them more money to replace a customer than to waive that fee. Stand your ground and you'll probably get it waived.

Johnny Vegas
06-01-2012, 05:36 PM
you mean to tell me the offer that I have to upgrade to HD DVR for free isn't on your account profile as well? Be it you have to sign another 2 year agreement, but thats irrelevant because you been with 'em for the last 15. Also I don't recall sunday ticket being $350 for the last 15 years. Definitely for the last couple years, but I remember paying $250 with HD before it shot up to $300 then $350.

pr_capone
06-01-2012, 05:37 PM
you mean to tell me the offer that I have to upgrade to HD DVR for free isn't on your account profile as well?

offers like that are typically for new customers only. that said, there is ALWAYS recourse for them to keep a long standing customer.

Mr. Laz
06-01-2012, 05:40 PM
I had to pay $199 for the HD Directivo DVR and commit to a 2-year deal.

all the installation and other stuff was free

monthly bill went up 10 bucks

rtmike
06-01-2012, 06:02 PM
You will definitely need new equip if you have had your receiver for that long. They will also, likely, need to put a new dish on the roof.






The last time they were here they took my old dish down & put up one of theirs'. I didn't realize until weeks later. So the dish currently up there should be mine correct? The old dish used to say RCA in the middle of it but after a decade of being up there it faded out so the tech prolly didn't know it wasn't theirs.

We were adding another receiver so they changed my old one out @ that time. Both receivers are fairly new, 2-3 years?



----------------------------------

offers like that are typically for new customers only. that said, there is ALWAYS recourse for them to keep a long standing customer.

Yeah, she did mention something about that in the 1st email.

"I can assure you that we have ways of keeping valued customers like you."

---------------------------------


Also I don't recall sunday ticket being $350 for the last 15 years. Definitely for the last couple years, but I remember paying $250 with HD before it shot up to $300 then $350.

C'mon man. It's my story, so what if I exaggerate a little, just trying to over emphasis point. LMAO

Pestilence
06-01-2012, 06:05 PM
Are you under contract? If it's been 2 years since you signed a new contract with them.....call them and ask for retention. Tell them that you are unhappy with their pricing for the new receivers and that you want to cancel. Believe me....they'll give you that shit for free.

pr_capone
06-01-2012, 06:05 PM
We were adding another receiver so they changed my old one out @ that time. Both receivers are fairly new, 2-3 years?

The age of the receiver doesn't necessarily matter... it is whether it is HD capable or not. If you were not using HD before, there is a good chance that you have non-HD equipment. You can find out for sure by checking the back of the box and looking for a spot to plug in an HDMI cable. conversely, you could google the model # of the unit and it will tell you whether it is HD or not.

/work in cable tv which is essentially the other side of the same coin.

Molitoth
06-01-2012, 06:08 PM
Switch back and forth from direct TV and dish network every 2 years.

Molitoth
06-01-2012, 06:10 PM
Directtv is awesome price for the first 2 years but they don't treat customers very well after that unless you threaten them.

Johnny Vegas
06-02-2012, 05:19 PM
to get HD I thought you needed the right dish and receiver to view your programs in HD. I been with Dtv for 5 years now and already have the HD equipment from the first day I was with 'em. Not sure why I got an offer to upgrade to an HD dvr for free when I have 2 of 'em. Wonder if I should because it looks like a newer dvr than the one I got back then but I have zero issues with the dvr's at the moment.

loochy
06-02-2012, 05:46 PM
Quit and sign back up under your wife's name. That worked for me with att uverse.

pr_capone
06-02-2012, 05:56 PM
Quit and sign back up under your wife's name. That worked for me with att uverse.

Really? Most places would insist on simply doing a transfer of ownership. Awesome that it worked for ya. :D

loochy
06-02-2012, 06:16 PM
Really? Most places would insist on simply doing a transfer of ownership. Awesome that it worked for ya. :D

How would they know? I canceled my account completely and I had my wife sign up for a new account with her name. She used a different card to use for payments.

pr_capone
06-02-2012, 06:48 PM
How would they know? I canceled my account completely and I had my wife sign up for a new account with her name. She used a different card to use for payments.

the last name is typically a giveaway. :)

pr_capone
06-02-2012, 06:51 PM
We were adding another receiver so they changed my old one out @ that time. Both receivers are fairly new, 2-3 years?



----------------------------------



Yeah, she did mention something about that in the 1st email.

"I can assure you that we have ways of keeping valued customers like you."

-------------------------------

did you call them? what came of this?

loochy
06-02-2012, 07:31 PM
the last name is typically a giveaway. :)

maiden names are useful

BryanBusby
06-02-2012, 07:31 PM
Call them.

This. Call and negotiate directly with the retention department. If you play your cards right, you won't be paying that dumbass fee.

the last name is typically a giveaway. :)

ATT is ungodly fucking stupid though.

Fruit Ninja
06-02-2012, 08:41 PM
call, if you dont get the deal you want, hang up and call back again. you will eventually get it.

vailpass
06-03-2012, 04:43 PM
I've had DTV for 0ver 10 years now, when I want something I call and ask to speak with Customer Retention. I won't speak with anyone else.
Tell them what you want and ask them what they can do to get it for you in order to keep you as a customer, then go quiet and let them talk.
Be polite, friendly, and firm.

I also do this for my wife's parents. Whenever they need something from DTV I call and say I'm her dad. I got them their first HD DVR for $99 total, second HD DVR for no charge.

Customer Retention.

The Bad Guy
06-03-2012, 08:16 PM
DirecTV will never lose a customer over price of equipment. Hell, I was able to get their new 5 tuner home media center for 99 bucks.

Listen to everyone. Call retention and lay it on thick. They'll give you enough credits to make everything good.

Chocolate Hog
06-04-2012, 08:07 AM
I wasn't able to get direct TV because trees cover the south part of my apartment.

Sent from my Nexus S 4G using Tapatalk 2

YayMike
06-04-2012, 11:15 AM
I agree with everyone that is saying to call in. If you get the right person, you will end up getting it for free, plus some comps out of it.

DMAC
06-04-2012, 03:32 PM
I hate calling them so much.

vailpass
06-04-2012, 03:56 PM
I wasn't able to get direct TV because trees cover the south part of my apartment.

Sent from my Nexus S 4G using Tapatalk 2

Buy a house.

Pestilence
06-04-2012, 04:10 PM
Did you call them?

I called in today just to order HBO and they offered me a $5 credit for 3 months just for ordering it.

rtmike
06-30-2012, 12:12 AM
Did you call them?

I called in today just to order HBO and they offered me a $5 credit for 3 months just for ordering it.

No. The last email they gave me a number to use when I called back. It was only good for like 10 days so I wanted to wait until our emails weren't fresh & possibly out of the system.

I hate crap like this. I plan on calling tomorrow.

to be continued....

rtmike
06-30-2012, 03:15 PM
Painless...got 2 HD DVR's instead & they're waiving the 2 year fee. Plus I'll be getting the Ticket for FREE. :thumb:

Pestilence
06-30-2012, 03:15 PM
Painless...got 2 HD DVR's instead & they're waiving the 2 year fee. Plus I'll be getting the Ticket for FREE. :thumb:

Did you ask for retention?

Detoxing
06-30-2012, 03:27 PM
WTF all they did was add $10 to my monthly bill.

I got this too. However, i got them to waive it for the first year. I ended up with a $5 a month discount after i Upgraded two rooms wtih DVR's.

I was able to do it because my contract was up and I renewed it.

Ben N 58men
06-30-2012, 03:36 PM
I got this too. However, i got them to waive it for the first year. I ended up with a $5 a month discount after i Upgraded two rooms wtih DVR's.

I was able to do it because my contract was up and I renewed it.

I switched to bright house. 99.9% of my channels are all HD now, not just a hand full like DirecTV. My bill stayed the same, but I also have road runner now. So I got a better variety of HD channels and internet for the same price.

I only got Directv because of the nfl Sunday Ticket, but now you can stream it through a PS3. My move to switch cable companies was a great choice.

rtmike
06-30-2012, 07:49 PM
Did you ask for retention?

Yes sir. Carla was very good to me.

Pasta Giant Meatball
07-02-2012, 07:14 AM
But, it's the only true way not to end up in a roadside ditch.