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gblowfish
10-01-2012, 10:19 AM
From the Chiefs Marketing Weasels! An E-mail!

"George-

The Kansas City Chiefs value the feedback and support of our fans. With the help of the National Football League, we are working to ensure that we are meeting your expectations in every way. Because your continued support is so important to us, we need to hear your voice!

In the spirit of continuous improvement, we invite you to share your thoughts with us by completing the following survey. Please take the next 15-20 minutes to express your opinions on a variety of subjects relating to your Kansas City Chiefs game day experience, and if possible, please aim to complete your survey by Thursday, October 04, 2012.


If your e-mail program does not support links, copy and paste the web address into your browser. All responses will be kept completely confidential. We sincerely thank you for sharing your views as we continue to do our best to make each season a memorable one."

Ya think this week is a good one to do a survey on customer satisfaction? Marketing Weasels FAIL again!

Dave Lane
10-01-2012, 10:21 AM
They have some chutzpah to put a survey up now

La literatura
10-01-2012, 10:23 AM
George, I think that link leads directly to your personal survey, which means we can change it.

Nzoner
10-01-2012, 10:23 AM
October 4th,three days before next game,hopefully STH's who get this let their anger be known and threaten to cancel next season and shit finally hits the fan.

lcarus
10-01-2012, 10:27 AM
George, I think that link leads directly to your personal survey, which means we can change it.

I just put 1s for everything and for the text comment I put "Get rid of that asshole Matt Cassel. He sucks ass and we deserve better for christ sake. It's been 40+ years since we won a title" That cool George?

Chiefnj2
10-01-2012, 10:28 AM
How many people took the survey and answered "Get a new GM" at every opportunity?

HemiEd
10-01-2012, 10:29 AM
Pretty smart on their part actually. Gives you the STH a chance to vent, and just maybe give Clark the feed back he is looking for.

SPchief
10-01-2012, 10:30 AM
I think a few people were filling out the survey under that link, because they just killed it.

gblowfish
10-01-2012, 10:30 AM
I just put 1s for everything and for the text comment I put "Get rid of that asshole Matt Cassel. He sucks ass and we deserve better for christ sake. It's been 40+ years since we won a title" That cool George?

Eh, like they give a rat's ass what any of us think anyway....

Guru
10-01-2012, 10:31 AM
what were the questions

Raiderhader
10-01-2012, 10:32 AM
George, I think that link leads directly to your personal survey, which means we can change it.



Nope, I tried it. :) Finally reaches a point where it says the survey has been closed.

At least they stopped me before I took the time to write a novel in the comments section.

Chiefs=Good
10-01-2012, 10:32 AM
You should make a thread asking cp for their thoughts and send them that.

HemiEd
10-01-2012, 10:33 AM
Eh, like they give a rat's ass what any of us think anyway....

You really feel that way George?

I have no idea, actually, but the timing might be that Clark has had enough to check on you STHs?

Or do you get these fairly often?

scho63
10-01-2012, 10:34 AM
I think you should wipe your ass with it, let it sit out in the sun for a few days, then fold it up and send it back to them.

That should sum up how we all feel........

gblowfish
10-01-2012, 10:35 AM
You really feel that way George?

I have no idea, actually, but the timing might be that Clark has had enough to check on you STHs?

Or do you get these fairly often?

They usually send out something like this once a year at least. They ask about parking, game entertainment, yap yap yap. It's all stuff that is unrelated to the product on the field, which is basically the only thing I really care about.

HemiEd
10-01-2012, 10:36 AM
You should make a thread asking cp for their thoughts and send them that.

:LOL: Like George doesn't already know.

lcarus
10-01-2012, 10:41 AM
They usually send out something like this once a year at least. They ask about parking, game entertainment, yap yap yap. It's all stuff that is unrelated to the product on the field, which is basically the only thing I really care about.

I voted for more Lady Gaga. :shrug: Even though I don't go to the games, surely somebody will enjoy it?

HemiEd
10-01-2012, 10:45 AM
They usually send out something like this once a year at least. They ask about parking, game entertainment, yap yap yap. It's all stuff that is unrelated to the product on the field, which is basically the only thing I really care about.

Oh, the game time experience? Then I bet they are getting blasted.

That was the first time in my life I quit watching a Chiefs game after the first quarter. My enthusiasm meter is below the red on E.

When my free time entertainment becomes depressing I am going to do something else now.

I came back to it in the 4th quarter hoping to see Quinn in the game. Not only did I see Cassel, but RAC still had #25 running the rock at the end, after not trying the onside kick. Those two things contradict each other in my mind, maybe RAC really is dumb as shit.

Straight, No Chaser
10-01-2012, 10:47 AM
When they ask you for "any other comments" typically at the end of these surveys, copy and paste your "10 things..." post from yesterday.

Sweet Daddy Hate
10-01-2012, 11:24 AM
They can survey my hairy balls.

Saulbadguy
10-01-2012, 12:24 PM
First Question.

Which of the following Kansas City Chiefs home games have you attended this season?
[Please select all that apply]

Sept 9th vs. the Atlanta Falcons
Sept 30th vs. the San Diego Chargers
Did not attend any of the games

Second question.

How many regular season home games do you personally plan to attend this season?
[Please select one response]

0
1
2
3
4
5
6
7
8

third question.

Which section did you sit in during the San Diego Chargers game?
[Please select only one option]

Season Ticket Holders



Scout Investments Club Level Seat Holders



Single Game Buyers

Fourth question.

Why are you planning not to attend all 8 regular season home games?
[Please select all that apply]

Share season tickets and did not have tickets to this game
Weather
Prefer to sell a few games to cover the cost of tickets
Personal schedule/conflicts
Team performance
Not interested in opposing team
Overall cost of attending too high
Other, please specify

Fifth question.

What do you typically do with your tickets when you are personally unable to use them?
[Please select one response]

Gave tickets to friends or family
Posted tickets online for resale (e.g., Kansas City Chiefs TicketExchange, StubHub, etc.)
Tickets went unused
Gave tickets to clients, employees, or colleagues
Donated tickets to charity
Sold tickets (not online)
Other, please specify
N/A - I always use all of my tickets

Sixth question.

Who did you attend the San Diego Chargers game with?
[Please select all that apply]

Spouse / Partner / Significant Other
Children (under the age of 18)
Other immediate family members
Extended family members
Friends
Clients
Employees or colleagues
Alone

7...

Arriving & Parking
On average, how long does it take you to travel from your home to Arrowhead Stadium?

8

Did you arrive before the game for any form of entertainment (e.g., tailgate, Ford Fan Experience)?

Yes
No

9

What lot did you park in?
Cash: Lot A, L, N - in blue on parking map
Red: B, C, D, F, G, H, J - in red on parking map
Gold: B, C, D, E, F, G, H, M - in gold on parking map
Independent Lot / Non-Team Lot
Took public transportation (e.g., Kincaid Coach Bus, taxi, etc.)
Other, please specify
Don't Know

10

Thinking about your experience arriving at Arrowhead Stadium, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding and 5 is Average, how would you rate the...


Unacceptable Average Outstanding
N/A
1 2 3 4 5 6 7 8 9 10
Sense of safety prior to the game
Helpfulness of parking lot staff
Affordability of parking
Signage directing you to parking lot
Traffic flow getting into parking lot
Ease of getting from car to stadium
Availability of parking lot staff
OVERALL Arrival Experience at Arrowhead Stadium

11

Please tell us what one thing can be done to improve your arrival experience.




No comment

12

Safety and Security
What gate did you enter through at Arrowhead Stadium?
Sprint Gate
Gate C
Gate D
Tower Gate
Gate F
Gate G
Hy-Vee Gate
Founder's Plaza Gate
Unsure

Saulbadguy
10-01-2012, 12:30 PM
13.
From the time you entered the security line, approximately how long did it take to enter the stadium?
[Please answer in total minutes]

14

Thinking about the safety and security at Arrowhead Stadium, how would you rate the...


Unacceptable Average Outstanding
N/A
1 2 3 4 5 6 7 8 9 10
Helpfulness of security staff
Feeling of personal safety while outside the stadium
Feeling of personal safety while inside the stadium
Availability of security to assist you
Security screening process upon entering the stadium
OVERALL Experience with Safety and Security

Saulbadguy
10-01-2012, 12:31 PM
Yeah there is like a shitload more of these, fuck it.

I'll post any interesting questions.

Saulbadguy
10-01-2012, 12:37 PM
Up to five reasons? GMAFB

Aside from the Kansas City Chiefs on-field performance, what are the primary reasons you may not renew your season ticket plan for next season?
[Please select up to five reasons]

The price exceeds the value and benefits of being a season ticket holder
Account Servicing issues
No longer fits my personal schedule/lifestyle
Parking/travel issues of getting to stadium on gameday
Negative behavior of fans during the game
Seat location not worth the cost of the tickets
Lack of exclusive benefits and access (e.g., all inclusive hospitality, VIP parking)
Inclusion of preseason tickets in season ticket package
Affordability of tickets/overall cost of attending a game
Parking/travel issues of leaving stadium on gameday
Dissatisfied with location of seats
Dissatisfied with the seat relocation process
Moved out of area
Team is not headed in the "right direction"
The sense that you are not valued by the organization
Not satisfied with overall entertainment experience at the game
No longer in personal budget
Gameday Customer Service issues

Saulbadguy
10-01-2012, 12:40 PM
Heh.

Now thinking about other sporting events you have attended in your local area...
Please indicate if you have attended any home games for the following sports teams in the past 2 years.
[Please select all that apply]

Sporting KC
University of Kansas Basketball
Kansas City Royals
University of Missouri Football
None of the above

Bump
10-01-2012, 12:40 PM
I bet a lot of Chiefs fans are like "Go Chiefs! Matt Cassel is okay, yay!"

the one's that don't frequent the message boards that is.

ct
10-01-2012, 12:44 PM
When they ask you for "any other comments" typically at the end of these surveys, copy and paste your "10 things..." post from yesterday.

this :LOL: