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https://encrypted-tbn0.gstatic.com/i...JdVEdtDwZLN41k
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In case anyone wants to know, an 02 Audi Allroad door mirror's official book time is 1 hour.
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Maybe some jobs take longer than the book lists because of extenuating circumstances. That doesn't mean that you should, as a matter of practice, use this feature in order to bill for hours that were never worked. |
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I may not watch a lying thief brush his teeth every morning like you do, but I know one when I see one. |
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Those book times are not an industry standard, they are an approximation for how long the service will take a skilled mechanic. Those book times are what I'm going to show my customers in their quote. I will not charge them more, I will not charge them less. However, those book times at every business in the metro area are going to have an adjusted scale of 20-30% on top of them. It isn't illegal, it doesn't make them crooks. What you also don't know in that software, is that I can manually add or remove book hours on top of that for additional hours applied to the job. For instance, in Alldata, it tells me to add .5 hours for R&R. I don't actually have to add that, unless I am R&R'ing the part. It allows for a number of configurations that are at the DISCRETION of the business, nothing else. There is nothing unethical for scaling 10% book hour because your mechanics will take longer than those at a dealership. There is nothing unethical about scaling 20% book hour because your mechanics are thorough. |
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Glad we got that taken care of. You seem to know a thief when you see one, perhaps it is because it takes one to know one? All banter aside, I am no thief, I am perhaps the most absolutely bluntly honest person you will EVER meet. I don't lie, I don't hide, I call it how it is. And in business, that translates to repeat customers. The fact that I am so thorough that I'd walk them through every step MYSELF is me extending MY services to them. As a business, my time is precious, and since I do the best job, I'm going to charge you for it, because you aren't just paying for the job to get done. You're paying for the warranty, the liability, and for my 110% top notch service. You certainly aren't paying me for my time to fix it. If you want to pay for actual time spent wrenching on a car, go find a mobile mechanic on craigslist, because you get what you pay for, and with me, you got only satisfaction, I made it my job to provide that. |
So....say you hire me to build a website for you. I give you a quote that it will take me 8 hours of work to complete the job....but I do it in 5 hours. Should I charge you for 5 hours or 8?
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