Originally Posted by ClevelandBronco (Post 7065835)

They deserve exactly what they accepted when they were hired. No more, no less.

Originally Posted by Metrolike (Post 7065819)

The tip is meant to cover the difference between the waiter's shitty wage and what a human being should expect to make for decent work in this country. The tip has nothing to do with the quality of your food (unless it was prepared wrong after a specific request, as covered in previous posts) nor the restaurant's general atmosphere. If you chose to ignore this and tip on a different basis, that's your prerogative. That however, doesn't make it right.

Hope that helps.

Originally Posted by Metrolike (Post 7065836)

Taste is very subjective. If you don't like it, don't come back. It's not the waiter's fault you didn't like the food.

Originally Posted by Bugeater (Post 7065848)

I doubt the owner told them they had to accept being occasionally ****ed over by large groups when they were hired.

Originally Posted by ClevelandBronco (Post 7065855)

You get to decide what a tip is meant for? Y'see, that's where I must have made my mistake. :rolleyes:

Originally Posted by ClevelandBronco (Post 7065835)

They deserve exactly what they accepted when they were hired. No more, no less.

Originally Posted by DJ's left nut (Post 7065843)

Flop,

I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.

The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.

If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.

C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.

Originally Posted by DJ's left nut (Post 7065843)

Flop,

I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.

The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.

If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.

C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.

Originally Posted by chiefsnorth (Post 7065839)

People who deliver good customer service get more pay, more hours, and scheduling preference. People deliver bad service get replaced. Customer service IS their job. It's all you have to do.

Maybe taking some lame stand might have bought you credibility with a couple of high school students serving pizza for a week or two, but it is absolutely not a long term perspective for anyone involved. In a year if anyone even remembers that incident it won't be helping me anymore, but the revenue is still gone.

Again, good customer service all the time is a basic expectation for waitstaff. If someone can't handle that, there is a stack of applications with people who want the chance.

Originally Posted by Donger (Post 7065856)

If the waiter knew that it was crap and told me otherwise? In other words, he lied to me?

Originally Posted by ClevelandBronco (Post 7065860)

Why would he? He isn't responsible for tips.

Originally Posted by Bugeater (Post 7065891)

In most situations, no he isn't, but in this case, he is. It should be the restaurant's policy to automatically add gratuity for large groups.

Originally Posted by Metrolike (Post 7065883)

Like I said, taste is subjective. I went to a certain Thai place once. This place was highly recommended by a friend of mine, so a few of us went to try it out. Some of us didn't finish our meals because it tasted like shit. It wasn't the waiter's fault I didn't like the food and seeing as she performed her job really well, she still got her tip.

Originally Posted by eazyb81 (Post 7065841)

Hootie's restaurant is in the Champaign area, i.e. University of Illinois. BDO came for a university recruiting event, like they probably do at least once every semester. It would be reasonable to assume that if the experience was enjoyable, they would make it a habit of coming back to this establishment for all of their corporate events in the area.

Originally Posted by Metrolike (Post 7065883)

Like I said, taste is subjective. I went to a certain Thai place once. This place was highly recommended by a friend of mine, so a few of us went to try it out. Some of us didn't finish our meals because it tasted like shit. It wasn't the waiter's fault I didn't like the food and seeing as she performed her job really well, she still got her tip.