Namor40 |
03-02-2013 02:51 PM |
This is my 5 cents as a small business owner. I always try to keep my prices as low as possible, but there's a certain percentage of profit that I NEED to make otherwise there's no money for overhead...keeping the lights on in the business.....paying my employees.....product servicing issues, dealing with all the nonsense from the manufacturer on behalf of the customer, marketing...etc.
I've never been offended when someone asked me to match an online price for something, and if I can do it, without losing my shorts, I will. There have been times I've done it to hold on to a loyal customer, even though I was essentially losing some money in the deal. But there's a lot of cases where I simply can't do it. The online store is either buying significant amounts of volume to give them a better overall purchase price.....or they have tremendously reduced overhead on a percentage basis.
For a lot of things, I find that if you tack on the cost of shipping for those merchants that charge it, the price tends to end up in the same ballpark. Although I get customers that refuse to acknowledge that point far too often.....:banghead::banghead:
The one thing that REALLY annoys me, is when someone comes into my business, looks around, goes and buys the items online......AND THEN comes back to MY business and seeks help with them because the online merchant isn't responding quickly or not quickly enough for their liking. What kind of jackass does something like that?
:cuss::cuss::cuss::cuss::cuss:
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