Originally Posted by Demonpenz

When I was working at blockbuster I would have people yelling and screaming I won't my monster babes 5 video and take off my late fees then they would literally spit in my face and do crazy shit. Retail sucks dick. People would always buy movies with our crazy deals like buy two for 10 and bring them back when the sale was over. I would uphold store policy long enough for the people to bitch and moan until the manager gave them what they want. It would be nice for some retail places to stand behind their employers instead of giving into the reeruns. This is a long rant and has no point whatsoever.

Originally Posted by Adept Havelock

The customer is not always right. However, they are always the customer.

A business that forgets this will not be around for long.

Phobia- An excellent point.

Originally Posted by 'Hummus' Jenkins

If the store has any intelligence, they will realize two things:

The customer must bring their receipt:

If not, then they either get store credit or a refund, but both at the lowest price the item carried in the last 30 days.

It's not a tough policy to uphold, and it's completely fair.

Originally Posted by (Zach)

Best Buy stores have gotten so fed up with their "devil" shoppers -- a group they say makes up 20 percent of their customer base -- that they're actively trying to eliminate them from their stores. These shoppers (see below for a description of some of their tactics) account for as many as one-fifth of Best Buy's 500 million customer visits each year, and according to Best Buy CEO Brad Anderson, "They can wreak enormous economic havoc."

Originally Posted by Demonpenz

yeah but this is joetown we are talking about they aren't trying to get their money back. They are just trying to watch as many movies on meth as possible so giving them instore credit just means they stretched that 10 dollars into more movies they can stay up for weeks on end. It sucks you try to spend your whole life helping people and they just want to fist **** you at every turn. I will never be rude to people, but I can understand why people go bad.

Originally Posted by 'Hummus' Jenkins

Losing a dipshit customer like that is better for business than sucking their dick to keep them. There comes a point at which the retailer must take a stand. Telling them that there is no logical reason to remove their late fees if they didn't turn the video in the time allotted puts the ball in their court. By checking out the video and signing the membership policy, they agree that they must return said video in time otherwise they will pay the fee. If you steadfastly refuse, then they can go somewhere else and spend just as much money at your store (nothing), than they were before while also keeping your product.

Originally Posted by Rain Man

If "devil shoppers" are 20 percent of their business, then they need to redefine "devil shoppers". I'm not sure it's feasible to drive off 20 percent of your customers, even if they're the high-maintenance ones.

Originally Posted by 'Hummus' Jenkins

If the store has any intelligence, they will realize two things:

The customer must bring their receipt:

If not, then they either get store credit or a refund, but both at the lowest price the item carried in the last 30 days.

It's not a tough policy to uphold, and it's completely fair.

Originally Posted by memyselfI

But even policies should not be set in stone. For instance, Circuit City has a 15% restocking fee on their returns. We purchased a digital camera for Christmas. It was a Polaroid and it was crap. The camera took terrible pictures because something was wrong with the flash. On return, the store did not have the item anymore and wanted to refund me the money at 100% only if I got a CC gift card or purchased something else.

Well the camera was blister packaged and the ONLY way to know it was defective or crap was to OPEN the package. The manager was a complete and total asshole. I explained to him that him keeping my $15.00 was going to cause me to stop shopping there and that he shouldn't treat me that way because over the past year we had spent over $1500 dollars at CC including a computer purchased just weeks before.

He didn't care. I explained to him that I was in the market to purchase a different digital camera, one at least three times as expensive, and that it wouldn't be from CC because of his attitude. He didn't give a shit so I left.

I wrote a letter explaining the situation to their corporate HQs. They refunded me the money. I didn't purchase the camera from them but from Amazon.com for over $130 cheaper than what they were selling it. I don't know if I'll buy from CC ever again because their management was so unprofessional even though their corporate office did correct the problem.

Any company that would fight over $15 with a customer that has spent $1500 in the past year is a company that has a very bad business sense and ultimately is not one I want to do business with.

Originally Posted by memyselfI

I do very little shopping at B&M stores anymore. Most of it's done online and at deeply reduced prices.

Originally Posted by Demonpenz

You know what I hate? The other day I was walking into applebee's at around closing time and I got the worst service extra. If the guy would have been halfway polite I would have tipped him a 20 spot for my meal alone. Instead he threw is potato soup all over me and was rude. It went all over my tank top. Then they ran out of ketchup. Worst day of my life. Customer service is dead!