give her a free dildo and tell her to go **** herself.

Yeah. We've discussed the issue with the employee and implemented some new procedures to prevent future ****ups.

And the customer's stress is absolutely understandable.

I don't even donate stuff to charity auctions any longer for this reason. I can't afford to give stuff away. It's tough enough out there without all that.

Ironically, we had an even bigger ****up about the same time (noticing a trend here? Hah) that could have ruined some people's wedding. This problem led to immense amounts of stress for us and the customers. That situation ended with these customers taking to social media to praise how far above and beyond we went to rectify the situation.

So this might be a blessing in disguise, actually. Yeah, some bullshit went on Facebook, apparently, but if that's the worst thing that happens, and as a result your business is now stronger...cool.

I have done it several times. I would rather feel bad about losing some money then losing money, adding stress, and possible murder charges.

Me too. Hell I told a guy to go elsewhere on a twelve hundred dollar job because he didn't want me to change the oil when I was done.

Said he had just changed it fifteen hundred miles and one blown head gasket ago...
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Good people understand the dynamics involved with small business. I was supposed to have an intense $7000 shower completed last Friday but some of the very high end valves inside the wall didn't arrive until just this week. Not my fault but it made me look bad. But they understand and continue to refer us and praise the business in social media. She's one of the most meticulously detailed clients I've ever had but I've done about $80k of work on their house in the past 2 years and I know how to keep her calm. They love the finished product and want it done right. The wait is painful but generally worth it.

give me her phone number
I'm creepy as ****

You've got to defend your social networking honor. Right meow.

http://img706.imageshack.us/img706/6960/ta7m.jpg

Yes, you are. You actually creep me out over the internet which is quite an accomplishment.

Isn't there an Asian proverb that applies here? Something like " Those who have free seats at a play hiss first"? Is she complaining on your company's facebook page or her own? If it were my page I would just delete her comment. Comments are for paying customers.

Or you could start a rumor that she has herpes.

Isn't there a service called reputation defender? I think I heard it on the radio one time.

Ask her, tell her you want to be fair and make things right. See what she says. Maybe another $50 gift card will save the day.

Better than being blasted. JMHO

And from the sound of it, although it was beyond your ability (other than 2 weeks time) it was a pretty huge **** up.

LMAO