| Consistent1 |
10-06-2010 07:46 PM |
I only got through about 15 pages before getting tired of reading. I have a lot to say on this pro and con. I am a huge advocate of service employees. There is a lot I could say about several things from a lot of varied experience. I am just going to narrow it down to a couple points and opinions. First of all, absolute must terminate situation for anyone who speaks even slightly indirectly on behalf of the company without permission. Period, zero valid argument for doing so. One other point I have not seen made here is why employees don't use the automatic gratuity. It is simple, they think they will make more. This was a small change tab, and many times the tip could end up being up to $200 if things went well and the right person with authority held the company card. That is potential, but thinking $100 plus is not at all crazy. I have gambled a lot and very rarely lost anything and the gains have been worth it by far. I have lost some pretty fair amounts also. Contacting someone never entered my mind. I am not picking on the guy, just sayin'. I have seen a trend of some places going to a policy of ALWAYS put the gratuity on the check and make it clear if asked. This makes sense in a few ways. First of all, an automatic gratuity notice should be listed in the menu. Therefore it is expected. Secondly, cool people will leave more...ALMOST always if there are several employees involved and things went smooth. A policy of always put in on the check and NEVER allow an obvious double tip situation occur is good for company PR. Several more percent in addition is one thing, and crazy tips are almost certain to be apparen or explained and thanks issued.. So, if $40 bucks is 20% and is on the check and they add say $45 more on the card, the manager should verify this was not a mistake of not seeing the auto-grat. I have seen calls back after companies and individuals figured these things out...and it ain't pretty. This also avoids things like I have seen where servers make racial determinations, people are bitchy, etc. It is not worth the controversy to the store for a server to make those choices. Surely this can be understood. I have done the pick and choose method myself, it just isn't good for the business to do so. For someone to roll the dice and come up empty is their fault. 3 percent is drastic, but the chance was there brother...even for ZERO. Hootie understands gambling from other threads on here. I would have advised sending that "I was just frustrated" type mail back to the guy to cut off any possible action. Even if the CEO offered to make it right to the owner, it should still be declined and an automatic termination. Just calling it like I see it from the business side. You guys didn't lose nearly as much as I have seen people lose anyway. I am tired, didn't write this out to make as much sense as I usually would due to laying on a bed in the dark with a laptop, but I do make some valid points there.
|
