Originally Posted by MagicHef (Post 7066690)

Do you work at Papa Del's Pizza?

Originally Posted by DaneMcCloud (Post 7067392)

That's not fair, Dude.

A simple search shows that the establishment you linked has 4 out of 5 stars.

I have no idea if this is where Hootie works but it's not cool to disparage a business because of one poor review.

Originally Posted by CrazyPhuD (Post 7066373)

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

Originally Posted by CrazyPhuD (Post 7066373)

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

Originally Posted by Prodigal Son (Post 7068148)

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Originally Posted by Prodigal Son (Post 7068148)

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Originally Posted by Prodigal Son (Post 7068148)

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Originally Posted by Prodigal Son (Post 7068148)

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Originally Posted by DeezNutz (Post 7068159)

Good idea for DJ's Let One to get a mult. Fire up the new app., Hoot man.

Originally Posted by chiefsnorth (Post 7065969)

Good post.

The failure rate of restaurants is probably high because they are started by people with the same attitudes we have seen on display in this thread.

Originally Posted by frazod (Post 7066490)

I should have known somebody already did it. I wonder if Hootie will end up like American Hero? LMAO