ChiefsPlanet - Misc Installing a passenger side mirror?

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Installing a passenger side mirror? (https://chiefsplanet.com/BB/showthread.php?t=270970)

Paging Sauto, still waiting for you to quote the post where I made that statement about luring people into my business on a cheap labor rate, to later increase the hours to make up for it.

Put your money where your mouth is, asshat.

All successful businesses, yet you work at a dealership. Dreaming about the next successful business.
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Quote:

Originally Posted by JASONSAUTO (Post 9487041)

right here you say you have lower labor rates and you don't scale the labor hours as much as a dealer.

Buy you do scale them.

do you get people in the door with a low labor rate then hike up the hours (scaling you call it) to make up the difference.

But since you don't see the "scaled hours" every time , it's in the computer program which you set initially, it's not there.

All of that is in more posts of yours throughout this thread.
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Lowering my labor rate compared to a ****ing dealer you god damned idiot.

YOU ARE THE DUMBEST PERSON I'VE EVER SPOKEN TO ON THE INTERNET EVER

I"m not even addressing the rest of your post because you completely misunderstood it and cannot comprehend it.

Learned a new term. And a new way to think about auto service.

If the business has a "service writer" run rapidly away. Go to a place with an "owner".

Quote:

Originally Posted by HonestChieffan (Post 9487051)

Learned a new term. And a new way to think about auto service.

If the business has a "service writer" run rapidly away. Go to a place with an "owner".

I won't stop you from doing that, but more importantly, if you have to work with a service writer, at least do them and the mechanic a favor and take your time explaining to him or her, what the problem is with the vehicle, when it happens, when it doesn't happen, and where the area you think the issue is happening at.

Makes everyone's life that much easier and will save you a ton of money in the long run.

Quote:

Originally Posted by Exoter175 (Post 9485994)

Not in a major metropolitan area he hasn't, which I specifically noted about 15 pages ago.

Great post :thumb:

No, you are applying your bullshit to the post, there's a difference.

If a book time calls for two hours, I charge for two hours. The job gets done, and I get paid for two hours, simple as that.

My book times are scaled to add 10% to the labor required to account for thoroughness and accommodations I make for the customer.

And in many cases, the customers are, but in my businesses, I SHOW them exactly what they are paying for, as they watch me prepare the quote for them.

This isn't some behind the scenes quote job where I mask hours or apply scalers to the jobs being done, I simply point and click with the customer watching the screen so they know themselves.

I love this one too.

So you let the customers see the screen them selves. They get to see the book hours right there. Why? To look honest? Full disclosure?

Buy did you tell them you manually inflated those numbers? Why not?
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Quote:

Originally Posted by JASONSAUTO (Post 9487047)

All successful businesses, yet you work at a dealership. Dreaming about the next successful business.
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I get paid more, for doing less.

Let me explain that to you again with a hypothetical model that you hopefully will not misinterpret and **** up because you lack brain cells and reasoning skills.

Where I'd make 5 dollars for 10 minutes, I now make 10 dollars for 5 minutes.

You don't have to be a brilliant businessman to know that you either need to find someone to manage your business, or sell it outright. Lucky for me, I had the job before I sold the business.

Now I make quite a bit more, for doing quite a bit less.

Quote:

Originally Posted by Bugeater (Post 9484231)

I don't think I've ever removed a door panel and put it back on with every fastener it came off with. Worst one I ever did was on a 98 Camry, something with that damn door lock had me hung up for ****ing ever. There's not much on a car that I dread more than pulling one of those things.

They are the Jake O'Connell of car parts.

Quote:

Originally Posted by JASONSAUTO (Post 9487059)

Yes, as I've explained, I do let my customers look at the screen while I build their quote for them, sometimes we'll even discuss why I've added a certain item so that they know why it is there. Later, if they don't like the price, we discuss why it is the way it is. They see the hours exactly as they are being billed.

It is not my job to tell them I've increased the book hours by 10% to be closer to the average of all books, nor SHOULD I, nor should I be obliged to.

You don't walk into KFC and demand to know their blend of secret herbs and spices do you?

Did you ask Dr. Pepper for his 23 ingredients?

No.

But KFC still tastes good, and Dr. Pepper still sells a ton of Soda, do they not?

Quote:

Originally Posted by Exoter175 (Post 9487057)

Got it. And I'll try to bring a shop manual and most recent links to service bulletins so you don't have to do anything but look up the hours you will bill me for rather than the hours it actually took at your city rate.

Dont stay open late for my business. Making life easier by not bothering jackasses like you with my auto issues.

Quote:

Originally Posted by HonestChieffan (Post 9487070)

I"m a jackass because I'm explaining to you how the industry works, explaining to you how the chain of command at a dealership works?

Really? Do you even understand what is being talked about here? Or did you just hear that I work at a dealership and automatically assume I am a bad person because of it?

Quote:

Originally Posted by Exoter175 (Post 9487024)

I've worked at a number of stealerships, I've owned two mom and pops, and again work at a stealership.

That being said, one is not always like the other.

I know I'm not ever going to change your opinion on the matter, but understand something for me real quick. Mechanics only look at what they are told to look at. It is up to the service writer to direct them to the issue. It is up to you, to direct the service writer on what the issue is, so he can pass it on to the mechanic.

You can't blame the mechanic, sometimes it is the service writer at fault, and a lot of times, the majority of the case ends up being the Customers fault for not being direct and specific with the service writer.

If you walk in and toss the keys to the service writer and say "There's something wrong with it, it drives funny", you're literally telling the service writer to **** off and the Mechanic is going to be in for a very long day of trying to figure out your incompetence.

That being said, I am not a greasemonkey, I'm not going to work on your mothers prius when she comes in, unless it has electrical problems or requires serious diagnostic work. That is my job, that is my forte. I'm the monkey in the back with the degrees and certificates in a specialized field who you get to pay an arm and a leg to because nobody else in the area can do what I can.

You shouldn't be mad about that though, it took a lot of money for me to get the education and the certificates that I have to be able to be in the position I am, you're not going to get cheap or free work out of me when I've already paid my dues.

As far as your mom and pop bit, they pass on the savings to you because they have much lower overhead, however, unless we're talking back woods repair like Sauto over here, most mom and pops won't let you bring in your part and if they do, they'll be charging every bit of the hours they see fit to make up for it.

Also, that discount you think you can get at a better price isn't true, whatever you get something at, I promise you I'll get it cheaper, the difference is will I sell you that part at cost? No, not a chance in the world. Not unless we were family.

Get ****ed. I explained to them very clearly which wheel was pulling off and that the camber of the rear wheels was the issue.

I spoke to my service writer several times. I spoke with the service manager. I was very explicit as to where the problem was coming from. The car was there 4 times within 6 months. The lackey at NTB had it on the lift (I don't own one) and showed me within 10 minutes what was bent.

You are ****ing full of yourself. You were completely wrong on the Speed 3's fuel pump issue. I questioned myself and then went back and read. It's a cam driven fuel pump and with the stock internals it starves the motor if you start adding horsepower.

You work on cars. It's not ****ing rocket science. Your ASE certifications mean jack shit. I know plenty of mechanics without certifications that I would pay to work on my car before your stealership ASE lackeys.

Also, I can get domestic car parts at dealership cost from buddies that are in car clubs. They have family members that work in the parts departments. So, again, you're not nearly as special as you think.

Quote:

Originally Posted by Exoter175 (Post 9487069)

You show them that screen to show where the hours come from. "alldata show it calls for x amount of hours"

But you don't tell them you actually made those numbers up yourself.

That's not honesty
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Quote:

Originally Posted by Exoter175 (Post 9487057)

That is ****ing horseshit. The service writers are trained to be vague and try to pack as many services onto tickets as they can.

Quote:

Originally Posted by HonestChieffan (Post 9487051)

Learned a new term. And a new way to think about auto service.

If the business has a "service writer" run rapidly away. Go to a place with an "owner".

All stealerships work under this model now. You have to really bitch or have a **** up from the dealership to even speak with a tech.