very cool...

actually, awesome would be more like it...

You let your Sunday Ticket money come out of your beer money?!?!?!

The towering respect I had for you is beginning to crumble....

I'm not happy with Time Warner, but I'll take it over any of the dish companies. I called the local TIme Warner office to ask why we couldn't get the NFL Network here. I was told there isn't enough interest. HUH?

See. Not only do cable companies suck, they lie too.

Hehehe, when I was first getting cable (in my name) a couple years ago Comcast told me they should have a plan available the next year. I was just as ignorant to the situation back then so I gave the "ohkay" response.

Customer service is either given a scripted answer to that question or they're just as ignorant as I was back then to contacts regarding NFL broadcasts.

My Tivo went out after about 20 months. When I was talking to the tech on the phone he said I would have to purchase the replacement to which I answered "I don't think that's right". He said something about me having not purchased the extended warranty/service package and the original 1 year warranty had expired so I had to purchase the replacement Tivo. Again I said "I don't think that's right". The guy told me to hang on while he looked at my account and when he came back he said "Since you are such a good customer and have always paid on time we'll send out a repalcement for no charge." I said "Cool!" Then I told him the reason I had the Tivo in the first place was to record the Chiefs games but the blackout rules in Springfield had changed and Sunday Ticket no longer aired the Chiefs becuase they are on the local station which wasn't available in Springfield till just recently. He told me I was available for the locals now and then I told him that when I called to get them I was told I had to purchase an elipical dish which was $99.00. He then told me that I didn't have to do that and what they would do is bring out a second dish for the locals only for no charge. They also replaced my original reciever(now the 2nd reciever in a different room) for free because it wouldn't get the locals. They come out on Christmas Eve Day and installed it all to top it off. To go with that I got my original Dish and reciever for free because I had purchased Chiefs tickets one year. :) ROFL :thumb: :p :shrug: Direct TV has been very good to me.

PhilFree :arrow:

Heh, I was really wanting NFL Network a few months ago, too. Then I started seeing all those commercial advertisements for it. You know, seems like every one of them features the FREAKIN' RAIDuRS!! :Lin: And then there's another that advertises that ex-Donkey, Terrell Davis. After seeing all that, I'm not so sure I'd want it.

Ditto. Plus you can watch all the games at once. Hard to do unless you have 12 tvs in a room or 12 PIP screens.

I subscribed to DTV for two seasons and then decided it was not worth being held hostage to terrible service simply because of NFL Sunday Ticket.

Have any of you ever seen Dense satisfied with anything? As for Directv's poor service, I offered to go fix her system for free and she never would give me a time to do it.

I seem to remember her mentioning that she is pretty satisfied when Rich Gannon bends over, but I'm sure that isn't what you were looking for.

I'm sure she'd find something wrong with it.

I have Everest and am a very happy camper and have been for a year.

And yes, you did offer to fix it but I had at least 3 different guys come out to work on things and it never got fixed correctly. By then I was fed up.

My Tivo that was a year and half old fried about 2 months ago the day after I had my locals dish installed. I did the same as you and complained and no one did anything about it. I upgraded my Tivo to an 80 hour model for $100. That model fried in 2 days(it was bad), so I exchanged for another at Circuit City(and bought the sevice plan). DirecTV called me about 2 weeks ago, said they noticed several sevice calls to my house and asked me if I was happy with their service. I said except for my Tivo frying, I was..they then put a $50 credit on my bill. I thought that was pretty cool

Cochise:

This wasn't just a one time experience...it was a series of events over a period of 3 months that culminated with me getting so frustrated with their lackadaisical attitude about my complaints that i actually went out and researched satellite...which I had never had to that point. I have been with DirecTV ever since and have had all of my Customer Service issues resolved promptly.....in fact, they usually gave me more than what I asked for.

FWIW, and relating back to the thread, once DTV gets your old card back you will get credited. I had the same thing happen to me and all I did was wait for the credit to catch up to my bill.

I've been a DTV subscriber for over 6 years now and wouldn't trade it for the world.

mmaddog
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Time Warner that is in the Carolina region WAS the reason that I switched to DTV......I was living in the Carolina's and was forced to deal with that crappy bunch of CS idiots......the only thing that kept them from being the worst in the Carolina's was the fact that Adelphia actually was one of their competitors.

mmaddog
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