Well, every time I think of fast food resturant, I'm thinking that my food should be ready no more than 5 minutes after my order, tops.

I go Jackie Chan on the whole restaurant, customers included. If I'm not satisfied, no one is.

the worst service I got was at a Mojo's in Lawrence (I think it went out of business) me and 5 friends went out to eat and we all ordered about 80 wings or so, it being a wing place. We were damn near the only customers in there, maybe a couple of other tables. The pick-up window was in sight and we saw our wings sitting there for about 10-15 minutes after it was done, then the waitress finally brings it out. there were no napkins on the table or extra plates or anything. The food took about 30-40 minutes after we ordered, after we got our wings we asked for napkins and a lot of them because wings are messy and we were polite the whole time. The waitress comes back with one single napkin and rudely says "here ya go"

so we all split the napkin and then I went to the bathroom and got a bunch of toilet paper to use instead.

That was the only time I did not leave a tip at a restaraunt

I'll bet you were wearing a NASCAR hat. Heh heh.

These jokes keep getting better with age.

A huge pile of wings sounds pretty tasty.

I used to work in restaurants and was a manager of one for some time so I have quite a bit of empathy for bad service. Most of the time bad service results from being extremely busy and extremely short handed. Even when you try to explain to customers they don't give a rat's ass.
In the end I pretty much hated all customers except the loyal ones that always came in.

I am so glad I don't work in the restaurant field anymore.

You could have just used the table cloth, the drapes, seats, carpet, etc.
:)

Interesting. One of my worst experiences was at Lone Star too. We had gone there many times, and liked it, while we lived in Pittsburgh. There's none conveneintly nearby here, so when we and a couple other family members went to Maine for a long weekend, we went to a Lone Star near the hotel we were staying it.

Unbelievably bad service. They were CLEARLY extremely short-handed. The waitress we had was apologetic, and we felt bad for her because it was clear she was one of the few that DID show it. It didn't stop out food from being cold, that we were there for like 2 hours, or that service was absurdly slow.

It was so bad that a family came and sat at a table next to us, and then got up and left when, 15 minutes later, nobody had gone to their table to even start the ball rollign with drinks or whatever. Not good.

We left a decent tip, because the waitress was just clearly screwed, and she was nice to us and all. I think they took the drinks off the bill by way of apology too, if I remember right.

A month or so later we happened to go to another Lone Star, in another location, more or less as a test, cuz we figured that first time around was just an aberration. Bad service again, though. They weren't as short-staffed, but the waitress was not at all pleasant, service was still slow, etc.

At that point, Lone Star got written off the list forever. Too many restaurants around to bother putting up with that...

Curious if anyone believes in the saying that the "customer is always right"?

I don't. **** em is what I say.

Hearing these stories, I bet there's some bean counter at Lone Star Corporate Headquarters who came up with a plan to cut labor costs by 12 percent, and thinks he's a genius.

Hell, he got a raise for it. Stock prices went up when it was announced, too.

They are very rarely right, but they are the ones with the money.

If the customer was always right, everything would be free.

Some customers are so desperate to get free stuff, they seem willing to lick an elephant's @$$hole; throwing a temper tamtrum is no big deal.

I agree with both of you. I hate asshole customers. It makes me want to hack in their food.

Hint: Don't go where they put up a sign that says:

"WE PUT THE CUSS
in
CUSTOMER SERVICE!"

Leave 50 cents and tell the server to use it to call a
good restaurant to see how theirs make money.