Originally Posted by memyselfI

The CS I spoke to on the phone agreed that the manager was completely wrong and told me where to send an email to complain. Within a day they wrote back apologizing and offering to credit my account.

Originally Posted by Rain Man

they said that the City just went down a local awards list of the fastest-growing firms and audited them. Way to discourage economic growth, Denver.

Originally Posted by 'Hummus' Jenkins

Which directly undermines the first half of your argument, that they won't. If properly interpreted, they do...

Originally Posted by Rain Man

If "devil shoppers" are 20 percent of their business, then they need to redefine "devil shoppers". I'm not sure it's feasible to drive off 20 percent of your customers, even if they're the high-maintenance ones.

Originally Posted by memyselfI

Actually, my argument was that policies should not be set in stone. I worked retail for over ten years and a few of those in management. When it goes to the corporate level the store manager is usually overriden. What makes the store manager look bad is that he got corporate involved over FIFTEEN DOLLARS. What an idiot. That doesn't make him look effective. It makes him look like a moron. The time it took for two different CSRs to address my concerns cost more than $15.00.

Originally Posted by memyselfI

But even policies should not be set in stone. For instance, Circuit City has a 15% restocking fee on their returns. We purchased a digital camera for Christmas. It was a Polaroid and it was crap. The camera took terrible pictures because something was wrong with the flash. On return, the store did not have the item anymore and wanted to refund me the money at 100% only if I got a CC gift card or purchased something else.

Well the camera was blister packaged and the ONLY way to know it was defective or crap was to OPEN the package. The manager was a complete and total asshole. I explained to him that him keeping my $15.00 was going to cause me to stop shopping there and that he shouldn't treat me that way because over the past year we had spent over $1500 dollars at CC including a computer purchased just weeks before.

He didn't care. I explained to him that I was in the market to purchase a different digital camera, one at least three times as expensive, and that it wouldn't be from CC because of his attitude. He didn't give a shit so I left.

I wrote a letter explaining the situation to their corporate HQs. They refunded me the money. I didn't purchase the camera from them but from Amazon.com for over $130 cheaper than what they were selling it. I don't know if I'll buy from CC ever again because their management was so unprofessional even though their corporate office did correct the problem.

Any company that would fight over $15 with a customer that has spent $1500 in the past year is a company that has a very bad business sense and ultimately is not one I want to do business with.

Originally Posted by 'Hummus' Jenkins

I can't say I really blame the city for auditing uber-fast growing companies. Shouldn't we have learned *something* from the Enron scandal?

Originally Posted by memyselfI

I'm a compulsive review shopper. That doesn't keep one from getting the occasional lemon.

Sheesh, the rockin Pany camera I just bought didn't have the 16mb SD card it's supposed to have. I could send it back as 'defective' but I'm not going to bother. Not for a small problem like that for a card I wouldn't use anyway. I've sent Amazon an email and I suspect they'll issue a credit of some sort.

Originally Posted by Rain Man

I learned that big existing companies don't have to pay the snack tax, but small growing companies do.

Originally Posted by 'Hummus' Jenkins

I'm sure flagellation of a concubine would quell your frustration :D

Originally Posted by memyselfI

Actually, my argument was that policies should not be set in stone. I worked retail for over ten years and a few of those in management. When it goes to the corporate level the store manager is usually overriden. What makes the store manager look bad is that he got corporate involved over FIFTEEN DOLLARS. What and idiot. That doesn't make him look effective. It makes him look like a moron. The time it took for two different CSRs to address my concerns cost more than $15.00.

Originally Posted by Rain Man

Yeah, but I did that last night. Tonight I'm going to hire some illegal aliens to perform the final episode of M*A*S*H.

Originally Posted by 'Hummus' Jenkins

If only Denver had more Koreans.

Originally Posted by Rain Man

Yeah, but I did that last night. Tonight I'm going to hire some illegal aliens to perform the final episode of M*A*S*H.