From what I have heard the Instinct is not really a full Smartphone - at least not yet. I'm not sure if software upgrades are planned to make it so.

what makes it a "full smartphone"?

sync with Outlook? compatible with other e-mail platforms? operate from the heel of my shoe?

Nope.

the instinct does sync with outlook.

My understanding is while, it will sync with outlook email, it doesn't sync with calendar completely. I've heard they are talking about fixing it though, not completely sure about that one. The instinct is so close to being a full smartphone as it is they may not. I really don't care either way. I have meeting notice reminders and all that stuff turned off on my treo anyway. It's just annoying to me.

The instinct at the price they are selling it at, and what it does is outstanding. Coupled with the "simply everything" plan for $99 you can't beat it IMHO

I am...and I'm damn happy that I am.

I've been with Sprint for 3 years now and I've never really had a problem with them at all.

Heh. My neighbor is a Sprint guy. He heard me talking about a ruggedized phone so he brought a couple test models for me to check out for a day or so. The first one wouldn't turn on. The second one turned on but when I made a call it locked up and wouldn't respond to anything I did, not even depressing the power button.

Heh. I guess I'll be staying with Verizon.

I've been with Verizon since 2000 because of their customer service. Unfortunately they have a habit of crippling their phones. Rumored specs have come out showing them to be crippling the HTC Touch Pro (Raphael) to only a 400mhz processor, 128mb ram, no accelerometer. The Sprint HTC Touch Pro version (Herman) is supposed to be 528mhz, 256 mb ram, and includes the accelerometer.

If that's true, **** Verizon. I'm either going to Sprint or AT&T. Will likely depend on when the SEX1 and Touch Pro come out.

If you are into that stuff why go with anyone but Sprint? Sprint is cheaper than ATT and has the fastest network. Verizona nd ATT are just getting to 3G and acting like it's a new revelation. Sprint is rolling out 4G this year.

I had Sprint from 98-99 and swore I would NEVER go back. I was a day away from filing a small claims suit against them. Thanks to an employer getting the same **** around and threatening to drop about 500 service accounts, I got fixed. As soon as my contract ended I went to Verizon.

VZW customer service has been beyond reproach in my experience. The ONLY reason I'm considering leaving is because I really want a fully functioning Touch Pro or SEX1. Besides, EVDO rev. A has been very good to me. Better than friends with 3G.

If Verizon DOESN'T cripple Raphael, Sprint would have to give me 2 Herman's free for me to consider switching. I'd probably switch to AT&T for 1 free SEX1.

I've been with Sprint since 2001 and have had no issues that wern't quickly resolved.

Truth. Same reason i stick with them and I usually get no service problems.

Billing and Customer Service is totally screwed up and they've shot themselves in the foot with many customers b/c of these 2 areas.

I look at the path of least resistance being having to call maybe 5 times to get something fixed right vs having slower service and it cutting out.

I'd call and signup for a new 2 year contract if they agreed to simply cut me a deal on the diamond and/or touch pro when it comes out but I have ZERO faith of them noted my account even if I ask them to specifically put it in the notes- UNLESS I'm talking to with Retentions, who have always been great. I've got 4 or 5 star customer rating (can't remember how many there are or even if they still use that rating system)

Why can't it just be as simple as me calling, saying, "Hey, I'd like to re-up my 2 year contract, and when the 2 phones I want are available I'd like them at the new contract offer price."

I spend more than the average Sprint customer & have 3 lines with them. You'd think they'd be happy to honor that to keep my business. I've been with them since 2000.

I just don't envision things going that smoothly

i'll say it again, just like above. give them another shot.

they don't want repeat callers anymore; they want to solve your problem the 1st time.

no matter what you envision happening, you'll never know unless you just do it.

I have had sprint for the past 3 years as well, First on the Employee advantage plan then after said employee was laid off I went to SERO

All in all no complaints, I hope QCHAT holds up and I hope Wi-Max takes hold, that will help sprint VERY MUCH.

I had the mogul for about 3 months, I hated it, I am back with a 700p and I have never been happier, i will probably stick with the 700p til Palm0S Linux comes out sometime in the next 5 years.

Infact, I am using my 700p right now in my hotel room in Wichita, over BT, with the laptop so i dont pay 9.99 to the hotel just for friggen interweb