Originally Posted by Pestilence (Post 9485798)

If I quote someone 8 hours to work on a website....it's because worst case scenario....it should only take me 8 hours to do it. If I complete it in 5 hours.....I charge them 5 hours because that's the ACTUAL amount of time that it took me to do it.

Originally Posted by Saul Good (Post 9485800)

You are charging for hours of labor that weren't performed and shouldn't have been needed knowing fully well that you weren't going to spend that long on the job.

Originally Posted by Pestilence (Post 9485809)

So as a shop owner....would you be pissed if I sat there and timed you working on my car?

Originally Posted by Peyton's Princess (Post 9485824)

This post serves as an official death threat to the next poster in this thread after me.

Originally Posted by Exoter175 (Post 9485808)

Smaller ships like my previous two shops, can give you that same quality of work, insurance, and warranty, at about 60% of the cost, by lowering my labor rate and not scaling my book time nearly as much as a dealership does. Not to mention, I have the ability to "haggle" my own prices down to make a sale if I need to, that doesn't happen at the dealership.

Originally Posted by Bugeater (Post 9485826)

Me!

Originally Posted by Exoter175 (Post 9485344)

Then every mechanic you know, including Sauto is a crook.


Also, it shows to me that you know nothing about the business.

let me give you a hypothetical of how this works.

My labor hour is $80 an hour
My labor hour markup is 10%
You Car is booking at 2.2 Hours to fix (2.0 standard)
It takes me 45 minutes to fix.

Every business is going to charge you that 2.2 Hours to fix, unless they are the 1% of business out there that don't mark their labor hour up. In which case you get charged for 2.0 hours.

It still took us 45 minutes to fix, and you get charged 2 hours.

Are we crooks then?

If you say yes, then it appears to me that you haven't read a god damned thing in this thread, and are only trying to troll at this point, because your lack of business sense or reading comprehension are low or non existent.

Originally Posted by Frosty (Post 9485828)

I almost never have non-warranty work done at a dealer. I only went there because I thought GM might have a hidden warranty on it because it was a known problem. Also, when I bought my (new) pickup from them, I was told one of the reasons I should "buy local" (i.e. from them) was because they took care of their customers once the warranty was done. LMAO

If they charged more reasonable prices, maybe they would get more business and make more money to pay all of those expenses. However, maybe they don't want non-warranty work. Dunno.

Originally Posted by Exoter175 (Post 9485174)

You sit here and say you didn't expect it, but you call it unreasonable and call them crooks for not doing it for 20 dollars or less.

You still do not UNDERSTAND the point everyone is driving across to you. This is a business, not a charity, kid. You might have a shitty car you don't appreciate, knowing that it'll cost a ton to fix later on, but in the eyes of a mechanic, your car is just like the next Mercedes that pulls up. Its going to cost you the same labor hour that it'll cost on the Mercedes. Why in the actual **** would you ever assume that the state of your car has anything to do with how much I'm going to charge you?

Which brings me to my second point.

Labor Hour. If you don't understand what Labor Hour is, or what it means, you shouldn't be dictating price.

Simply put, Labor Hour is what I'm going to charge you PER HOUR to fix your car. IT doesn't stop there though, because I'm probably going to pull up something like Mitchell or Alldata to find out how long it is going to take me to fix it, when you come in and ask for a quote, and I'm probably going to mark up the base labor hour by 10-25% on top of that.

Why? Because its going to cost me 400+ per day to have this building with these tools, with these employees, with the insurance to cover all of them, just to be in business. I have to make my money somewhere, and where I make it is labor hour, and parts.

Since you are bringing in a part I can't mark up, I ONLY make money on the labor hour, where I'm less likely to discount you on.

If you don't like the costs associated with running a business and having work done by professionals, use your mexicans, but understand there is nothing Constitutional or Patriotic about what you are doing, and you are only hurting the economy because you are a cheap ****.



And this is why you're a moron. Entitled? No. Lawful and helpful to the economy? Yes.

You say reasonable to a Mexican for 20 bucks, I see liability, economic downturn, and a cheapskate.

You're all full of negativity but understand this, when they **** up something on your car, you have no ability to go after them for damages, and they won't be paying you back for their mistakes. If you did it at my shop, you'd be taken care of because you get what you pay for, and with a business, by law, I'm supposed to take care of you if I **** up.



This. But, as I've said, labor hour is labor hour. It doesn't go up or down depending on the condition of the car being worked on.

Originally Posted by JASONSAUTO (Post 9485834)

No one i have ever worked for has a mark up on the labor hours above what the book says.

thats not right IMO.

Originally Posted by Exoter175 (Post 9485841)

Honestly, check the service bulletins on your car anytime you have a weird problem with it like that, a lot of times there will be a recall or an extended warranty replacement on an issue, and it will be fixed free of charge.

However, unless you specifically walk up to the service writer and tell him about the TSB you found, they aren't going to offer it unless it falls under an emergency recall, in which case you should have received a letter in the mail about it at some point. Dealerships do not like to do work for free, so they generally won't tell you about it unless it is a serious emergency. If it falls under a non emergency category, they might just charge you to replace it if you don't know better.

Originally Posted by Exoter175 (Post 9485822)

Not at all, we had complimentary coffee, TV, and some nice, comfy chairs for you to sit in while you waited.

I encourage you to time us on our job.:thumb:

Originally Posted by Exoter175 (Post 9485845)

Then you haven't worked anywhere worth a shit, or live in some kind of small town backwoods rural area, which I know you do.

Furthermore, you wouldn't know what you were looking for even if you saw it.

Originally Posted by Saul Good (Post 9485844)

In case anyone missed it, here's the post where you showed your ass and admitted that you knowingly bill for more hours than the job takes.

Originally Posted by Exoter175 (Post 9485362)

Explain to me how I am a thief, I'd love to hear that.

Not a single business in this country charges their labor hour based on the actual time spent. Not even ol' buddy Sauto can claim that with a straight face.

Originally Posted by JASONSAUTO (Post 9485834)

No one i have ever worked for has a mark up on the labor hours above what the book says.

thats not right IMO.

Originally Posted by notorious (Post 9485864)

Damn, all of us business owners must be having a slow day (or sick as ****, like myself).

Originally Posted by DeezNutz (Post 9485383)

Mechanics don't punch a clock in and out on a job. From my understanding, most repairs have a "set time" in the books for how long they should take. If the mechanics finish early, customers aren't catching a break on cost.

Originally Posted by Frosty (Post 9485871)

Yeah, really. What are all of you slackers doing on the Internet instead of fixing my car? :banghead: No wonder your rates are so high.

Originally Posted by notorious (Post 9485864)

Damn, all of us business owners must be having a slow day (or sick as ****, like myself).

Originally Posted by chiefforlife (Post 9485847)

This is getting out of hand.

Actual book time on that mirror is 1 hour. If you called my shop and asked, we would quote you 1 hour. Period.

We do install bulbs on most vehicles at no charge other than the bulb itself. If you are a good customer, we probably wouldnt charge you at all for that. I have made many a customer by doing this for someone in the parking lot and saying, there you go its on me.

I think exort is getting hammered here, a lot of shops do what he is saying.

Originally Posted by Frosty (Post 9485850)

Actually, I did have a copy of the TSB. That's when I got the song and dance about the book saying 2 hours.

Originally Posted by Pestilence (Post 9485851)

And if you quote me 4 hours.....and only take 2 hours and 15 minutes to complete the job.....am I allowed to question the bill?

Originally Posted by Peyton's Princess (Post 9485853)

You're just a prick. Play me in Madden so I can show you real greatness. I'll **** your hole until you bleed out.

Originally Posted by notorious (Post 9485857)

This thread just regained it's burst.

Originally Posted by Exoter175 (Post 9485845)

Then you haven't worked anywhere worth a shit, or live in some kind of small town backwoods rural area, which I know you do.

Furthermore, you wouldn't know what you were looking for even if you saw it.

Originally Posted by JASONSAUTO (Post 9485880)

not me, busy as hell. mechanics are running their asses off out there. lol


im on top of ordering parts

Originally Posted by notorious (Post 9485864)

Damn, all of us business owners must be having a slow day (or sick as ****, like myself).

Originally Posted by Frosty (Post 9485871)

Yeah, really. What are all of you slackers doing on the Internet instead of fixing my car? :banghead: No wonder your rates are so high.

Originally Posted by Exoter175 (Post 9485888)

You're always allowed to question a bill.

However, if I quote you 4 hours to fix something, and you sign off on that, and it takes me 2 and a half to do it? You are legally bound to pay for the 4 hours. Cases like these rarely come up when you're talking about being billed nearly twice as much as a job will take, but sometimes a mechanic is just on fire that day and he gets it done fast. And I'm going to explain to you just that. I'm also not the type to have my mechanic "wait" so it looks like it took that much time. I want you in and out as much as you do, if we have a disagreement, I'm going to try try and make things right by you, but understand that I owe you NOTHING for my expedience in this business.

Originally Posted by JASONSAUTO (Post 9485862)

no i actually charge book time OR LESS.

sometimes i even charge less if its its a job that i know i can kick its ass.

and i can say that with a straight face.


i never mark up labor times, i never charge MORE than the book calls for.

Originally Posted by JASONSAUTO (Post 9485890)

LOL, i worked in a couple of the busiest shops in KC.

now i own my own business in the country, right by a lake.


i do that BECAUSE I CHOOSE that way of living.


but i dont rip my customer off either

Originally Posted by Exoter175 (Post 9485344)

Then every mechanic you know, including Sauto is a crook.


Also, it shows to me that you know nothing about the business.

let me give you a hypothetical of how this works.

My labor hour is $80 an hour
My labor hour markup is 10%
You Car is booking at 2.2 Hours to fix (2.0 standard)
It takes me 45 minutes to fix.

Every business is going to charge you that 2.2 Hours to fix, unless they are the 1% of business out there that don't mark their labor hour up. In which case you get charged for 2.0 hours.

It still took us 45 minutes to fix, and you get charged 2 hours.

Are we crooks then?

If you say yes, then it appears to me that you haven't read a god damned thing in this thread, and are only trying to troll at this point, because your lack of business sense or reading comprehension are low or non existent.

Originally Posted by Exoter175 (Post 9485907)

Also, which of these "busiest shops in kc" are you referring to?

Originally Posted by Pestilence (Post 9485898)

That would be your answer if you quoted someone 4 hours....took 2 to do the work and then questioned about it? Your mechanic must have been on fire that day?

That excuse wouldn't earn you a repeat customer.

Originally Posted by Saul Good (Post 9485909)

Best post of the thread right here.

Job should take 2 hours.
Actual labor is 45 minutes.
Bill for labor is $176

Now, he claims to charge $80 an hour for labor, but $80 an hour would come to $60. In reality, he's charging $235 an hour.

He defends this by talking about how thorough he is. Doing a job that should take 2 hours in 45 minutes doesn't scream thorough to me, but what the **** do I know?

Maybe he's so ****ing good that he can do in 45 minutes what a mere mortal requires two hours to complete. If so, great. Charge $176 bucks an hour and explain that you will get the work done in half the time as the guy down the road and for the same price overall. Don't pad your hours (ie outright lie to the customers) and pretend you're not a shyster.

Originally Posted by notorious (Post 9485910)

WalMart service center, of course.



:fire:

Originally Posted by Exoter175 (Post 9485450)

I'm not honest? Am I not the one here telling you guys exactly how 99.9% of every business is ran except for apparently you butt buddy Sauto.

Listen, he works for a mom and pop shop in BFE, if he opened a shop in KC, he'd be out of business the next day. It doesn't matter how good his work is, or how friendly he is with customers, the sheer cost of business would drive him in the dirt, which is why most people will hire managers to oversee the business and make sure it is ran right. Simple minded folks like Sauto don't have the stomach for business, to crunch numbers night and day so that they can stay in business and provide their service to the public. I do, and I'm being honest and you are reaming me for it?

Sorry for educating the dumb-masses.



Which is why I decided to post at length about this, so people know exactly how this field of business is ran so they know what to expect.



This, somebody knows how business works. It seems like he's one of the few in this thread actively posting who knows the concept of "You get what you pay for" and knows that SPEED and turnaround factors into that.



Who are you to say that the number is already inflated?

In all honesty, unless you are a top notch mechanic, you're going to run pretty close to that book time, if you do it right and follow every step. I've seen guys cut corners and half ass it and do it in half the time, but then again, I don't PAY them to half ass things.

My work is top notch, you get nothing but the best from me, and that includes my anal retentive ways of making sure everything is perfect. You're paying for the best service in KC, and you're going to pay for it. Not because I say so, but because my service is the best, my service comes with degrees and certificates, and because it comes with a work ethic second to none. It will never hurt me to have a mexican take a job away from me, lord knows I've always got work to do anyways.

The point is, every business marks up the book time so they can get 10% here or 10% there.

I've yet to hear you bitch to me about how we markup our parts too, because we make more in the markup of parts than we do in our book times.

Yet, I don't think you'll call that unethical.

Interesting how you argue one side of the coin here, and not the other.

Originally Posted by Exoter175 (Post 9485917)

No shit, its what I am expecting lol.

Originally Posted by Exoter175 (Post 9485907)

You don't have the opportunity to "rip" them off, you lose one customer, you lose the whole town.LMAO

Also, which of these "busiest shops in kc" are you referring to?

Originally Posted by Old Dog (Post 9485451)

Correct, but I don't believe anyone is arguing they should "catch a break".
What is being argued is that if I have a job that the book says should take 8 hours, is it ethical for Extorter to charge for 10. He may be able to get it done in 4, that's irrelevant. The book (be it Chilton's, AllData, or Mitchell) calls for 8.

So charging that extra 10-25% that he claimed is outright theft.

Originally Posted by notorious (Post 9485920)

Wow, I just realized that I have never had anyone question my bill.


I guess I am doing something right.

Originally Posted by JASONSAUTO (Post 9485919)

i've been in business quite some time.

i'm doing just fine. would be doing just fine anywhere else also buddy.

no reason to mark up the book times for a busy shop.

Originally Posted by chiefforlife (Post 9485597)

In case anyone wants to know, an 02 Audi Allroad door mirror's official book time is 1 hour.

Originally Posted by JASONSAUTO (Post 9485925)

i dont WANT to rip them off either.
you tell me what shops you owned and i'll tell you what shop i was the lead tech at.

Originally Posted by Pestilence (Post 9485693)

So if you book for 8.....but your mechanic is slow and takes 12......the customer doesn't get charged those extra 4 hours.....correct?

Originally Posted by Exoter175 (Post 9485940)

Then that's how you do business, god bless you, but I do a better job, more thorough, with better mechanics than you do. I know how to run a successful business, .

Originally Posted by Exoter175 (Post 9485940)

Then that's how you do business, god bless you, but I do a better job, more thorough, with better mechanics than you do. I know how to run a successful business, I've ran two back to back in the same field while pursuing various degrees and certifications as I've explained to you before.

Trust me when I say this, your good natured, "deals with a handshake" attitude of never marking anything up, will run you out of business.

You might be busy, but you won't be able to pay the bills due to rent and expenses. You'll either have to raise costs, or cut corners. If you raise costs, you're talking about marking up labor hours or raising hourly rate, if you don't, you have to cut costs, which means running a 1 or 2 man show, or not covering insurance.

All of which put you in jeopardy.

You can guarantee me anything you want Sauto, but I've owned and operated two extremely successful business in the KC Metro personally, you have not.

Originally Posted by Saul Good (Post 9485778)

He's not charging for anything not on the quote, but he is putting things on the quote that aren't actually happening. He is intentionally quoting the job to take longer than it will and should require.

He can put blinker fluid and muffler bearings in the quote in hopes that the customer won't know any better, and it's the same thing.

Originally Posted by mikeyis4dcats. (Post 9485724)

I don't think you understand the process.

Similarly in construction, there are Cost Books which give contractors industry averages for performing various types of work. Some bid straight off them, some adjust, and some (like me) only use them when dealing with something we don't have a grasp on. I DO THIS TOO

If the cost book tells me it will take 43 hours to install wood trim in a fancy conference room, and it only takes me 30, that's my windfall. It helps even out the next job when it takes us 70 hours instead of 43.

And again, as I understand it, he is using the "book" to quote repairs, then billing what he quoted. Nothing wrong with that.

Originally Posted by Exoter175 (Post 9485917)

I'm not sure where you are getting your math from, but it is wrong.

I'm not sure where these hypotheticals are coming from with the 45 minutes and 2 hours bit. Without the quotes I quoted.


No shit, its what I am expecting lol.

Originally Posted by mikeyis4dcats. (Post 9485760)

that makes zero sense.

you have yet to show where he has billed a customer MORE than what they were quoted.

you usually seem to have a pretty good head on your shoulders, but you're being obtuse here or just ignorant.

Originally Posted by Frosty (Post 9485787)

The thing that is annoying about this to me is that there are mechanics out there that treat "the book" like gospel and now I find out that the numbers are likely pulled out of their ass.

For example, when I had my '05 Silverado, I had an issue with the intermediate steering shaft clunking. GM used a shitty part in the '99 - '06 Pickups that would run dry of grease and make clunking noises at low speed turns. It's a known issue and GM put out an updated replacement part.

Anyway, I took it to the local dealer and they insisted that they had to charge me for labor and that "the book" said 2 hours. So it was around $150 labor plus parts to fix GMs screw-up.

I ended up hiring a Mexican to do it.

Actually, I didn't. I bought a replacement shaft from NAPA and did it myself. Despite being an all-thumbs mechanic, I did it in less than a half hour. I don't mind paying a fair price and I care more for the bottom line price than the number of hours or whatever, but hiding behind the book to justify exorbitant prices is uncool.

Originally Posted by Exoter175 (Post 9485940)

If you raise costs, you're talking about marking up labor hours or raising hourly rate, if you don't, you have to cut costs, which means running a 1 or 2 man show, or not covering insurance.

Originally Posted by Exoter175 (Post 9485940)

Then that's how you do business, god bless you, but I do a better job, more thorough, with better mechanics than you do. I know how to run a successful business, I've ran two back to back in the same field while pursuing various degrees and certifications as I've explained to you before.

Trust me when I say this, your good natured, "deals with a handshake" attitude of never marking anything up, will run you out of business.

You might be busy, but you won't be able to pay the bills due to rent and expenses. You'll either have to raise costs, or cut corners. If you raise costs, you're talking about marking up labor hours or raising hourly rate, if you don't, you have to cut costs, which means running a 1 or 2 man show, or not covering insurance.

All of which put you in jeopardy.

You can guarantee me anything you want Sauto, but I've owned and operated two extremely successful business in the KC Metro personally, you have not.

Originally Posted by Pestilence (Post 9485809)

So as a shop owner....would you be pissed if I sat there and timed you working on my car?

Originally Posted by Exoter175 (Post 9485841)

Honestly, check the service bulletins on your car anytime you have a weird problem with it like that, a lot of times there will be a recall or an extended warranty replacement on an issue, and it will be fixed free of charge.

However, unless you specifically walk up to the service writer and tell him about the TSB you found, they aren't going to offer it unless it falls under an emergency recall, in which case you should have received a letter in the mail about it at some point. Dealerships do not like to do work for free, so they generally won't tell you about it unless it is a serious emergency. If it falls under a non emergency category, they might just charge you to replace it if you don't know better.

Originally Posted by JASONSAUTO (Post 9485970)

i charge 30 bucks to put those intermediate shafts on a PU

Originally Posted by JASONSAUTO (Post 9485976)

no. but you would have to understand that the price agreed to is the price paid no matter how long it took me.

Originally Posted by chiefforlife (Post 9485847)

This is getting out of hand.

Actual book time on that mirror is 1 hour. If you called my shop and asked, we would quote you 1 hour. Period.

We do install bulbs on most vehicles at no charge other than the bulb itself. If you are a good customer, we probably wouldnt charge you at all for that. I have made many a customer by doing this for someone in the parking lot and saying, there you go its on me.

I think exort is getting hammered here, a lot of shops do what he is saying.

Originally Posted by JASONSAUTO (Post 9485957)

but he is adding 10 to 20 % hours ON TOP OF THE BOOK TIME.

Originally Posted by mikeyis4dcats. (Post 9485978)

what pisses me off are TSBs that expire. My Mercury had a TSB issued for a buzzing issue related to the speedo. I didn't know that until after the period for claims against the TSB expired. :banghead:

Originally Posted by Exoter175 (Post 9485907)

You don't have the opportunity to "rip" them off, you lose one customer, you lose the whole town.LMAO

Also, which of these "busiest shops in kc" are you referring to?

Originally Posted by Brock (Post 9485955)

Think the guy has been in business long enough to know what he's doing.

Originally Posted by mikeyis4dcats. (Post 9485956)

so? You obviously have never performed a labor-intensive estimate for a business. I do similar in construction. I may know that installing a door takes my carpenters 24 minutes on average. But I can damn sure tell you I'm bidding it at 30 minutes because there are unknowns and unforeseen circumstances on every installation. They may find that the door is damaged or mis-prepped. This takes additional time to get addressed. They may find that the hardware set is missing screws, that takes time.

If you bid EXACTLY what a task "should" take, you will lose money, because there is no line item for "mistakes, errors, miscalculations, making phone calls, guys taking a shit, the power going out, etc.". There is no line item for "installing the cabinets took 7.5hrs but there was no way the carpenters were going home half an hour early, so they stood around and told jokes".

That is in no way unethical, screwing the customer, illegal, or anything of the sort. That is accommodating the nature of the business in an effective, manageable manner.

Originally Posted by Saul Good (Post 9485960)

I get my math from your post.

$80 per hour times 2.2 hours is $176.

176 / three quarters of an hour is $235.


Your math teacher must have also taught business ethics.

Originally Posted by Frosty (Post 9485971)

This is what I am talking about. Raising the hourly rate it an above the board way to do is as the customer can see up front what you charge and can make comparisons. However, artificially raising the book hours and keeping the shop rates lower is unethical, imo. Customers don't have access to those books and may be getting charged more than they think compared to other shops.

Originally Posted by JASONSAUTO (Post 9485875)

this is true, exorter is saying he MARKS UP THE BOOK LABOR TIMES.

so by the book it says the job pays 2.0 hours.


he bills the customer for 2.2 hours.


that is actually unethical

Originally Posted by mikeyis4dcats. (Post 9485987)

if you know for a fact that the "book" gives you 1 hour top replace a part, and in reality every time you've done it it took you 1.5hrs are you going to quote future ones at 1 or 1.5?

Originally Posted by Exoter175 (Post 9485994)

This isn't some behind the scenes quote job where I mask hours or apply scalers to the jobs being done, I simply point and click with the customer watching the screen so they know themselves.

Originally Posted by Exoter175 (Post 9485940)

Then that's how you do business, god bless you, but I do a better job, more thorough, with better mechanics than you do. I know how to run a successful business, I've ran two back to back in the same field while pursuing various degrees and certifications as I've explained to you before.

Trust me when I say this, your good natured, "deals with a handshake" attitude of never marking anything up, will run you out of business.

You might be busy, but you won't be able to pay the bills due to rent and expenses. You'll either have to raise costs, or cut corners. If you raise costs, you're talking about marking up labor hours or raising hourly rate, if you don't, you have to cut costs, which means running a 1 or 2 man show, or not covering insurance.

All of which put you in jeopardy.

You can guarantee me anything you want Sauto, but I've owned and operated two extremely successful business in the KC Metro personally, you have not.

Originally Posted by JASONSAUTO (Post 9485965)

he didnt.


but he charged them for more hours than the book called for. that is unethical in my book and in everyone's book i ever worked for. (even the big shops in kc)

Originally Posted by Brock (Post 9485955)

Think the guy has been in business long enough to know what he's doing.

Originally Posted by Frosty (Post 9485971)

This is what I am talking about. Raising the hourly rate it an above the board way to do is as the customer can see up front what you charge and can make comparisons. However, artificially raising the book hours and keeping the shop rates lower is unethical, imo. Customers don't have access to those books and may be getting charged more than they think compared to other shops.

Originally Posted by mikeyis4dcats. (Post 9486009)

perhaps he does that instead of charging the 28% for shop supplies....

Originally Posted by JASONSAUTO (Post 9485957)

but he is adding 10 to 20 % hours ON TOP OF THE BOOK TIME.

Originally Posted by JASONSAUTO (Post 9485965)

he didnt.


but he charged them for more hours than the book called for. that is unethical in my book and in everyone's book i ever worked for. (even the big shops in kc)

Originally Posted by Saul Good (Post 9485975)

What a stud. You must be the mechanic for every celebrity in Olathe, KS.

Originally Posted by JASONSAUTO (Post 9485976)

no. but you would have to understand that the price agreed to is the price paid no matter how long it took me.


i've never took longer than the book says unless i wasnt trying

Originally Posted by mikeyis4dcats. (Post 9485978)

what pisses me off are TSBs that expire. My Mercury had a TSB issued for a buzzing issue related to the speedo. I didn't know that until after the period for claims against the TSB expired. :banghead:

Originally Posted by JASONSAUTO (Post 9485986)

this.
but if he's inflating book time he's not doing a good service to his customers.

Originally Posted by JASONSAUTO (Post 9485993)

honestly there are 10 other shops in this town

Originally Posted by mikeyis4dcats. (Post 9485996)

no, he's never said that.

he said he QUOTES the customer 2.2 hours, and then bills them 2.2 hours. How is that unethical?

Originally Posted by mikeyis4dcats. (Post 9486009)

perhaps he does that instead of charging the 28% for shop supplies....

Originally Posted by Saul Good (Post 9485998)

Then you probably aren't qualified to do that particular job.

Originally Posted by mikeyis4dcats. (Post 9486014)

you people must go to different auto repair places than I do. I never ask the labor rate or the book time. I ask for a price. Period. 2 hours at $80 and 2.2 hours at $72.70 is STILL $160. That's all anyone should give a **** about.