Assuming you mean there's no call to trash the business, I have to disagree a bit here. As you stated earlier, you run into delays in your business as well, but you are not on such a hard deadline. If homeowner's have to use their guest bath for an extra few weeks, it's an inconvenience. Delays in event oriented businesses are a little more significant and may lead to unsuccessful events. You can always return to fix a problem at one of your customers. Couples can't just redo their weddings.

And regards to the "customer got something free" comment, I really dislike this line of thinking. Businesses don't give away products/services free out of the goodness of their hearts. The business is trading for publicity, marketing, customer reviews, site traffic, store traffic, etc. If the business follows through and actually provides a quality product or service, they will receive a return. If instead they reach behind them and grab some reject out of a garbage bin and hand it to the customer, they should expect a negative return. This is a chance to "show" how good you or your products are. Just because it was free the consumer is supposed to give you a mulligan and assume you are better than shown and recommend you to friends?

I'm with Boise_Chief. Simple and personal. A public response vie social media would be overboard IMO. I think you've done more than enough to attempt to resolve the issue, but a final apology/congratulations I think would be a sincere ending.

I agree with everything you've said, unlurking. But it was free. I tend to give bar owners a little more leeway on $.25 wing night because I happen to know they're selling wings at or below cost. It's a promotion to get people in the seats. Same thing here. I know Newchief's employee screwed up but he went above and beyond to try to resolve the issue. That's all I ever ask. Do your best. I rarely trash any business in public - that's just me.

this. hell I cant even talk bad about my competitors when they **** up. it would make me feel wrong

I have the same issue. LMAO


I get along pretty damn good with my competitors.

Be proactive. If you have a company blog or want to post something to YELP on her behalf, you should.

A blog post titled something like: "How to handle when you let yourself down" will make you seem human and fair minded.