This. For sure
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thats what a GOOD professional does, be it construction, auto repair, etc. But that's totally up to them. The customer shouldn't expect it.

Hell, I just spent over $7k on free extras for a customer on a building project, but he was one of the nicest owners I've ever dealt with, and we did well on the project. So he got some free sidewalk, sod, and some other things done.

Agreed.
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This is what I didn't get...

I started the thread just wondering what it would cost...

and then I was hoping since I already had an appointment I could just throw them an extra $20 and see if they could do something that simple for me (since I had the mirror)

not knowing this was a HUGE breach of etiquette because they can't triple mark up the price on the mirror I bought on ebay...

I then proceeded to get numerous life lessons and then called a piece of shit...

all because I researched pricing, bought the mirror when I luckily found an exact match on ebay, and then was told by a friend who manages our local junkyard that it is a 5 minute job

so I'm sorry I did my homework rather than going to a dealership/body shop and then getting raped in the asshole by crooks who want to buy the part for you so they can mark up the price 200% and then charge you for an hour of labor on a job that takes 5 minutes

MY FAULT EVERYONE...RAPE IS GOOOD

can you show me one post where I said...

"I'm going to get some work done on my car tomorrow and I also have a side mirror sitting in my backseat and I expect them to replace my broken one with the new one I bought and I expect them to do it for $20."

please, show me this quote

why should I tip my waiter 20%? he spent what, a total of 5 minutes serving me?

:popcorn;

I will, once you showed me where I said you did that, dumbass.

Man, I have a lot of respect for people like you that work on customers' property. The only experience I have with it is when I installed car stereos while in college. I couldn't believe the number of people that would come back in and claim installing new speakers caused the engine to throw a rod or some such nonsense :doh!:. I can imagine it's even worse as a mechanic.

When that man asks for advice, I will tell him not to go to a Mexican. Not really sure what your diatribe has to do with hootie's broken side mirror on a car he got for free. I feel fairly confident that some Mexican handyman can pop off a piece of plastic and turn three screws without accidentally wiping out a small African village.

I think he's referring to the other guy who is saying he's demanding something
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I just had a lady come in who I had put a motor in her car lady week. She just chewed my ass in front of three other customers because her right rear tire went flat last night.


You just gotta smile and go on.

Fixed her flat for free though lol
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agreed

I often laughed at how much money I'd make on certain large bill tables when they needed very little service; honestly...you're talking to the wrong guy. I never got mad at a bad tip, I usually would laugh at the MASSIVE AND FOR NO REASON tips etc...

I'm not the 'omg that guy didn't tip me I am going to find him and rape his family' guy. Everything always evened out and I have always said I think waitstaff is overpaid.

I just damn near spit coffee on my keyboard reading this one. If I had, I guess I would have had to send you a bill for the repairs.

You sit here and say you didn't expect it, but you call it unreasonable and call them crooks for not doing it for 20 dollars or less.

You still do not UNDERSTAND the point everyone is driving across to you. This is a business, not a charity, kid. You might have a shitty car you don't appreciate, knowing that it'll cost a ton to fix later on, but in the eyes of a mechanic, your car is just like the next Mercedes that pulls up. Its going to cost you the same labor hour that it'll cost on the Mercedes. Why in the actual **** would you ever assume that the state of your car has anything to do with how much I'm going to charge you?

Which brings me to my second point.

Labor Hour. If you don't understand what Labor Hour is, or what it means, you shouldn't be dictating price.

Simply put, Labor Hour is what I'm going to charge you PER HOUR to fix your car. IT doesn't stop there though, because I'm probably going to pull up something like Mitchell or Alldata to find out how long it is going to take me to fix it, when you come in and ask for a quote, and I'm probably going to mark up the base labor hour by 10-25% on top of that.

Why? Because its going to cost me 400+ per day to have this building with these tools, with these employees, with the insurance to cover all of them, just to be in business. I have to make my money somewhere, and where I make it is labor hour, and parts.

Since you are bringing in a part I can't mark up, I ONLY make money on the labor hour, where I'm less likely to discount you on.

If you don't like the costs associated with running a business and having work done by professionals, use your mexicans, but understand there is nothing Constitutional or Patriotic about what you are doing, and you are only hurting the economy because you are a cheap ****.

And this is why you're a moron. Entitled? No. Lawful and helpful to the economy? Yes.

You say reasonable to a Mexican for 20 bucks, I see liability, economic downturn, and a cheapskate.

You're all full of negativity but understand this, when they **** up something on your car, you have no ability to go after them for damages, and they won't be paying you back for their mistakes. If you did it at my shop, you'd be taken care of because you get what you pay for, and with a business, by law, I'm supposed to take care of you if I **** up.

This. But, as I've said, labor hour is labor hour. It doesn't go up or down depending on the condition of the car being worked on.

Right? I mean, the food costs like what? 3 dollars at the market? Why should I pay 20? I'll offer you 4 dollars for it since you spent 5 minutes to prepare it.

It is a nightmare is what it is. People with out common knowledge of how their vehicles work will blame you something completely unrelated.

The best, is when the cheapskates come in and you tell them that say, their right front wheel bearing is in need of immediate repair and when you quote them more than 20 bucks to replace it, they go off about the expense, then 3 weeks later you get a call with them bitching at you for the service they didn't pay for, and how their car broke down and cost them 158 dollars for a tow to a repair facility that is going to charge them 569 dollars to fix the problem.

Good god those are fun days.

Its about the cost of business and the liability that comes with it, and uneducated, uninformed people causing a fuss about the service offered, because they don't understand the cost behind it all.