Originally Posted by Exoter175 (Post 9485174)

Which brings me to my second point.

Labor Hour. If you don't understand what Labor Hour is, or what it means, you shouldn't be dictating price.

Simply put, Labor Hour is what I'm going to charge you PER HOUR to fix your car. IT doesn't stop there though, because I'm probably going to pull up something like Mitchell or Alldata to find out how long it is going to take me to fix it, when you come in and ask for a quote, and I'm probably going to mark up the base labor hour by 10-25% on top of that.

Why? Because its going to cost me 400+ per day to have this building with these tools, with these employees, with the insurance to cover all of them, just to be in business. I have to make my money somewhere, and where I make it is labor hour, and parts.

Since you are bringing in a part I can't mark up, I ONLY make money on the labor hour, where I'm less likely to discount you on.








This. But, as I've said, labor hour is labor hour. It doesn't go up or down depending on the condition of the car being worked on.

Originally Posted by JASONSAUTO (Post 9485203)

but again that probably why i'm still in business and running my ass off every day working on tons of cars

Originally Posted by Peyton's Princess (Post 9485114)

house is the same thing as a passenger side mirror on a 2002 car


Kobe!

Originally Posted by JASONSAUTO (Post 9485203)

i cant see raising the labor because i didnt make money on the parts.

thats not really ethical to me, and i put parts people bring with them just about EVERY day. i charge what the labor would be and make sure to let them know AND note on the ticket that the parts were customer supplied and not under warranty in any way by my shop.

if thats not acceptable they can go elsewhere but i cant see charging more to make up for it.

book time is book time.

but again that probably why i'm still in business and running my ass off every day working on tons of cars

Originally Posted by Exoter175 (Post 9485194)

Right? I mean, the food costs like what? 3 dollars at the market? Why should I pay 20? I'll offer you 4 dollars for it since you spent 5 minutes to prepare it.



It is a nightmare is what it is. People with out common knowledge of how their vehicles work will blame you something completely unrelated.

The best, is when the cheapskates come in and you tell them that say, their right front wheel bearing is in need of immediate repair and when you quote them more than 20 bucks to replace it, they go off about the expense, then 3 weeks later you get a call with them bitching at you for the service they didn't pay for, and how their car broke down and cost them 158 dollars for a tow to a repair facility that is going to charge them 569 dollars to fix the problem.

Good god those are fun days.



Its about the cost of business and the liability that comes with it, and uneducated, uninformed people causing a fuss about the service offered, because they don't understand the cost behind it all.

Originally Posted by Peyton's Princess (Post 9485218)

so I'm getting some basic electrical work done on my car today and they said since it is an Audi it'll take about an hour and cost around $120...

if this was your shop and your quote how much additional would you charge me to install my own side mirror on a car that I was told the job is VERY simple and not time consuming?

I'm honestly JUST curious.

Originally Posted by Peyton's Princess (Post 9485201)

I'm full of negativity because you keep handing me these life lessons I never once asked for...

I don't give a shit what you guys charge for anything. Charge 2 billion dollars per labor hour for all I care...

this whole thread was a 'hey I think I'm going to ask these guys tomorrow if they can change out this side mirror for $20 because I just want to get it done and I was told it was a 5 minute job, what is the etiquette on that?'

to which Bwana told me 'no way in hell.'

to which I thought, cool.../thread over...glad I didn't embarrass myself

but then I get 10 life lessons and a 14,000 character post telling me how much of a dipshit I was from Mr. Body Shop Man exoter

to which I said, "fine...I'd hire a Mexican to do this easy job anyways..."

because, as cheap as you think I'm being, I DON'T NEED TO SPEND MONEY ON THIS CAR TO REPLACE A MIRROR I DON'T EVEN REALLY USE. I'M ONLY REPLACING IT BECAUSE I FOUND THE PART ON EBAY FOR $100 AND I WAS TIRED OF DRIVING AROUND ON A BUSTED MIRROR (THAT SOMEONE VANDALIZED) AND LOOKING LIKE A ****ING SCUMBAG.

I'm not NOT paying for your LABOR HOUR because I'm cheap, I'm not paying it because it isn't worth anything to me....this car gets me to and from...it's not my 'pride and joy'...I don't give a shit what it looks like...it was a nice car for a really, really long time...now I'm just riding it out until it dies because it still runs really well.

Legitimately the only reason I am getting this fixed is because, as a respectable adult, I feel like I shouldn't be driving around with a busted side mirror and looking like I am from the god damn ghetto in a ****ing Audi.

Originally Posted by JASONSAUTO (Post 9485203)

i cant see raising the labor because i didnt make money on the parts.

thats not really ethical to me, and i put parts people bring with them just about EVERY day. i charge what the labor would be and make sure to let them know AND note on the ticket that the parts were customer supplied and not under warranty in any way by my shop.

if thats not acceptable they can go elsewhere but i cant see charging more to make up for it.

book time is book time.

but again that probably why i'm still in business and running my ass off every day working on tons of cars

Originally Posted by notorious (Post 9485217)

You don't get it, and never will. LMAO



Good luck. You know that you are the equivalent of the guy expecting to get a free or discounted beer even though he never tips and/or rarely comes into the bar.

"But the beer only cost you $.75! Why do you charge $3!"


Or better yet, you are the guy that tries to sneak his own beer in.



Reality is a bitch. You could have replaced the mirror yourself instead of wasting time complaining about it here.

Originally Posted by Exoter175 (Post 9485235)

You don't get it, and it is exceptionally hard to drive the point through your head, despite the fact that I've gotten much praise in PMs and Rep for my "14,000 character posts".

The point I'm trying to drive home to you is simply this.

-You clearly do not understand how a business works, how it operates, the costs associated with US bringing the Services to YOU, and extending that coverage in the case that something bad and unforeseen happens.

You sit here and bitch about not spending more than 20 dollars to get it fixed because the car is worth nothing to you, but that isn't how a mechanic or shop owner sees it. Just because you don't have pride of ownership in your stuff, doesn't mean that we don't have pride in our work.

Even if a car is worth 1 dollar, it doesn't devalue my services offered to you, that is your choice to get it fixed, but you should NEVER assume or suspect that the cost of repair would be cheap because it is a cheap car, and that is exactly what you've done here.

You commented on the fact that you'd rather toss 20 bucks to a mexican to have them fix your car, than to have your mechanic do it, if it isn't less than 20 dollars.

All I did is explain to you how business works from inside the business all the way to the customer.

The problem here is either your skull is too thick, or you really are just too stupid in the world of business to understand what I've told you.

Not my problem.

I will admit though, I used you as a soapbox to hopefully explain to others how the business works so people like you don't make the same foolish mistakes.



Read that again Sauto, I didn't speak about raising the labor hour because I wouldn't make profit, in fact it was the inverse, that I wouldn't be lowering the labor hour because I couldn't make profit on it.

Disregard the unethical bit, it is strictly unlawful to do so in a place of business.

Originally Posted by JASONSAUTO (Post 9485228)

in my shop?


probably right around 20 bucks. LOL. seriously.

especially if you were a repeat customer.

its a really easy job on most rigs. just gotta hold your mouth right

Originally Posted by Peyton's Princess (Post 9485244)

but it warranted 35 life lessons.

Originally Posted by Peyton's Princess (Post 9485244)

my roommate is a big car guy and he told me to go in there and ask them if they could do it for $20 since I already had the part and since it was such an easy thing to do...

as a person who doesn't like to make an asshole out of myself (sober at least), I made this thread to solicit opinions on whether or not this "hey by the way, I have this mirror and was wondering if I could get you to change it for like $20" would be an offensive offer and apparently not only is it offensive...but it warranted 35 life lessons.

Originally Posted by Exoter175 (Post 9485174)

Labor Hour. If you don't understand what Labor Hour is, or what it means, you shouldn't be dictating price.

Simply put, Labor Hour is what I'm going to charge you PER HOUR to fix your car. IT doesn't stop there though, because I'm probably going to pull up something like Mitchell or Alldata to find out how long it is going to take me to fix it, when you come in and ask for a quote, and I'm probably going to mark up the base labor hour by 10-25% on top of that.

Why? Because its going to cost me 400+ per day to have this building with these tools, with these employees, with the insurance to cover all of them, just to be in business. I have to make my money somewhere, and where I make it is labor hour, and parts.

.