How bizarre. I got good customer service on a flight.
 

I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway.

THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool.

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

Most likely the 1:05 wasn't full or near full? That's my guess.

Ah. So you think the good customer service is really guilt-laden outreach?

i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.

See. You just thought you were special.

But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something.

Parents scheduled a flight in November, it has been rescheduled close to 20 times now.

They must not be valued customers.

This flight is on Northwest, and I decided that Northwest must have more legroom than United. On United, they put you in your seat and then they put another person on your lap. On Northwest, I actually was able to open my laptop almost all the way on my trip out here.

I was on stand-by for a recent flight, but managed to get on-board at the last minute (2A). Unfortunately, all the overhead space was full at the front of the plane. The flying waiter took my bag and found some space at the back. After we landed and taxied to the gate in Denver and the folks in the first row had left, he stood up and told everyone to get out of the way, and he scampered down the aisle to retrieve my bag.

I thought it was a nice gesture.

Was the new flight coming in from a different city? Likely the first was was grounded in the beginning of its route and had no chance to make its connections. The second plane was probably coming from an area unaffected by weather.

I remember the days when you recieved good customer service from an airline and it wasnt shocking.


Air Travel has become a huge drag.

That was my first thought.

Every time I look around
Every time I look around
Every time I look around
It's in my face

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Want to know the rest? Buy the rights...how bizzare

GD ultra peanut! Today, 07:51 AM
Demonpenz 07:53 AM

Hmm, good theory, but it just got blown out of the water. They just called and canceled the second flight, too. Now I'm on a third flight, and I'm going through Memphis instead of Detroit. (I'm flying from New York to Denver.)

We'll see if this one sticks. If it doesn't, I bet weather isn't the reason.

Is Detroit being hit by a hurricane or something?

Fly Frontier from LGA, direct. Or Jet Blue.

Direct is nice, but I saved over $100 by making a hop, and now I also get to hang out in a hotel room in Queens for another couple of hours.

ROFL

Are you staying in the most "common" part?

I honestly have no idea where I am. No one I encountered last night spoke English that I could understand, though.

No, but at the rate you're going, you'll get pushed back to a flight going through Houston at the same time Hurricane Ike blows into that town. I predict doom, despair, and death will then prevail.

I always enjoy flying. I like being packed in close with so many interesting people. This year I sat next to two Iranian gentlemen flying from Chicago. They were interesting to talk to. I also sat next to a guy who took fledgling christians up to canada for god-fearing hunting and fishing. He had this whole brochure with pictures of mooses and godly quotes. It was fascinating. We also talked about the Chiefs, and exchanged business cards. I burned his.

I also enjoy watching people in airports. In Dallas, there are so many hot bitches walking around. Basically I treat flying as if everyone else is part of a big broadway production. I just sit back and watch the show with my ginger ale and peanuts.

I've been on about 30 airplanes. I can recall being inconveninaced one time. It had something todo with the ATL. airport to no surprise. In general I've been pleased with my experiances with airlines and flights.

Don't speak to your fellow passengers. Ever.

Why not? I figure I am packed in next to them like sardines for an hour or two, we might as well make the best of it.

Now if they're a seat away, forget it. I'm under no obligation.

At least I fit comfortably in plane seats now. No one is coming down the aisle, looking for a seat and saying "oh god damn, I have to sit next to a fat guy."

I view flying as a few hours of relative peace. No cell phone ringing, no emails. The last thing I want to do in the air is chat.

I wonder if Claythan requests a middle seat to maximize his conversation possibilities.

Whoa. Now it's raining cats and dogs here in Queens. Literally. The sounds when they hit the pavement are horrible.

No, no, wait. It's actually just really large raindrops.

No, that's too much. You don't want that kind of heat. I used to like window seats until I figured out it was a pain in the ass sitting in a window seat and trying to get off the airplane. Now I take aisle seats if at all possible. You also get a better view of cute stewardess butts that way.

I prefer window seats, greatly.

YOU have a business card? You don't even have a job.

Poor Skip.

yeah. amazing what tough times will do to shore up business....

Fuggin Airplanes!

Well, you are in New Yawk after all. I am not surprised you couldn't understand them. ;)

I've got a nice shiny black card (it's platinum?!?) from Delta that says I'm super special for flying over 250,000 miles with them the last year and a half.

I have found out that card and $10 will get me a cup of coffee in most airports.

250,000 miles? Are you an astronaut or something?

Good lord. 250,000 miles in 18 months?

Not regarding customer service, but...



I hate flying. Control freak I guess. I don't even like riding in a car with someone else driving.

My last flight was Amsterdam to Minneapolis, Minneapolis to KC. After the 8 hour flight from Amsterdam, we board the plane for KC. You can immediately smell fuel. The reason you can smell fuel is because it is pouring out of the right wing. They left us on the plane while they cleaned it up, then the pilot used every inch of the runway on take-off, I assume trying to remove any leftover fuel on the wing.

Awesome.

It's amazing how many miles IND to CDG is and how quick they add up when you are making the round trip flight every two weeks ;-)

Are you being punished for something?

Pardon me but, they are called "flight attendants" now days.

My standards for customer service must be below average. I've never really had anything negative to say about a flight I've been on. I had a flight out of Vegas get moved to another gate and leave an hour later than scheduled, but that's about it. Ticket counter people have been nice, and I don't require much from a flight attendant.

If I ever get a hummer in the bathroom I'm going to start calling them "Sky Whores."

Are you a surrender flag exporter?