Exoter: Let us know the name of your shop if you're so proud of your business practices.

So, which am I? Because according to your post here, I'm an honest businessman, but a few posts back I am a crook.

Bingo.

:banghead:

so, are you up front with the customer and tell them that it takes 45 minutes to fix but I am charging you for two hours?
Are you going to pay the plumber for two hours work when he does 1 hour worth? YOu would raise all kinds of hillbilly hell if a plumber did that to you.

Right, but you don't get to bill for the book hours times 120% just because you feel like it.

then the book should be updated and allow the business to get a few more suckers...er I mean customers in the repair shop

I don't own or run a shop anymore, as you know full well before asking the question. My partner and I both sold out of that shop to take higher paying jobs at dealerships, spending way less hours for more money.

You knew that before you asked the question, but you believe that since I no longer own a business, that I am somehow discredited from discussion, right?

Or you attempt to use the fact that I no longer own the business, as a reason to attack me, slandering me along the way.

right? Thought so. As predictable as ever.

in conclusion;

no one knows how business works, you know, other than exoter

The ****? You aren't honest. You fabricate hours out of whole cloth and bill your clients for time you never spent working on their vehicle.

Yeah, that would be unethical. Rates shouldn't be set capriciously.

we all know now!

I will let the mechanics answer the question about labor.


On flooring, I charge by the foot, just as a mechanic charges for "labor hour". I get the work done 2-3 times faster than a normal person because I have experience and great equipment.

A professional shouldn't get paid less because they are more efficient at doing the job.



Simply put, not all hours are equal.

For ****s sake, why should I explain it. You explained it in the post I quoted below. You and I both know that most book times are not an accurate representation of how long it normally takes to do a job and to claim otherwise is asinine. Inflating an already inflated number is thievery.

As for the second part of your post, you're moving the goal posts.

Please find the dude who ripped off your mirror and buy him a beer for me. This thread made my day.

I would thank the plumber for doing a fast job, I wouldn't ask him to charge me less.

I show the customer exactly what they are paying for from every step of the job long before I even ask for a signature to grant me the permission to work and bill them.

I explain to them how long the job books for, that is it. I don't charge them less if it is done faster, and I don't charge them more if it takes longer. I charge them book.

Yeah, you can. Book Hours are not uniform nor standard, they are not a universal guideline for getting work done. They are just a suggestion for how long a certified mechanic should take. Every place I've ever worked for, ever business I've started, has a book markup to maximize profits.

It is simply business and how it works.