ROFL That's rich coming from the person who loves to hang from my short and curlies.

You dnt shave your puss? nasty woman

The metrics there were designed so that no one ever hit all of them so they could limit bonus payouts. I was a stand out in every position I had there and could never hit all of the metrics. It was ****ed.

This. Huge corps are worthless shitbags. **** every one of them.
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at least they didn't make her pick up gum wrappers ...

I work for a very large company. I am, generally, left alone to do my job. I have almost no supervision on a daily basis. In fact in the last three weeks my boss wasn't even there for half of my shifts and missed two days completely. I have a small list of tasks that I need to perform by the end of the week, and then I keep myself busy with work related projects that I create throughout the day/week/over time. The pay and benefits are great for my geographic area too.

sounds pretty solid

Must be rough having to work while you're at work.

Call center work is a terrible, thankless job. And the reason its like that is because consumers, thats everyone on the board, demand 24/7 service and its reeruned. We're doing this to other people. Think about it.

Call center workers are generally unskilled workers who are being paid far beyond what the work merits.

Had a friend who quit working at a call center. The best job offer she's had in 2 years is at 10 dollars less per hour than what she was being paid at her terrible job. It's a job usually reserved for women, while unskilled men have to go break their backs for 14 bucks an hour. Boo-hoo. Yeah, I know it's a shitty thankless job... that's why they're so overpaid. The majority of unskilled workers have jobs equally as shitty and often for far less money.

If you want a better job, acquire skills. Answering the phone isn't a skill. If monkeys could talk, they would do it.

**** T-Mobile. Their product sucks.
Damn 40 years old and pregnant. Got a late start.

It sucks but, by her own admission, the job worked fine for her before she became pregnant. You're in a position where they are trying to wring out every bit of efficiency because from most big businesses perspective you are a cost that is hurting their shareholders.

I'm not sure why they needed a doctors note for her to clock out to use the restroom. Seems unnecessary

They probably fired her for using her FMLA which is screwed up but that's what huge corps do. She became an employee who was more costly than somebody they could replace her with

I think unions tend to take things too far but at will is pretty messed up imo. We had a guy take a contract job for us a couple of years ago. He'd been with a company for 8 years and one day they dismissed him with no reason. He asked but they wouldn't give him anything. Almost a decade of his life and they couldn't even bother to give him a reason or any closure.

I write training material for a Fortune 50 company, and a lot of it is for our call center. Previously, I was a training/delivery specialist (teacher). Call centers are just a different beast.

The nature of the beast makes it a tough place for pregnant women with extra needs. That's why FMLA is in place. Best advice to her would have been to get on FMLA as SOON as the doctor started giving her special instructions.

The other side of call centers is that it typically is very difficult to fire somebody from that job. There are levels of discipline that must be reached before termination (warnings/escalations of warnings, censures, etc.), at least typically.

Call centers try to control burn rates, because training costs are extremely high.

If she was fired for what is mentioned in the article, it's likely there were incidents before that to put her on an "escalated" status (probably stemming from the extra time off the phone she was taking to use the bathroom).

Call centers are a tough environment and not for everyone. I sure as hell couldn't do that job and am glad I don't have to do it.

That's how mine is. I can even pretty much set my own hours.

And I'm not saying this lady did this, but I once worked with a guy that would literally stay in the bathroom for a total of like 90 minutes a day. I knew him well, and he was a good guy, but I think he got burned out.
Like 5 times a day he would "go to the bathroom." Which would entail him slowly walking to the bathroom, stopping for a few minutes to talk to someone, disappearing into the bathroom for 10-15 minutes and then slowly walking back, stopping to talk to someone along the way. So, the process of "going to the bathroom" was this 20-25 minute process.