||01-24-2013 04:05 PM
Today's Battle With the KC Star
I got my newspaper bill in the mail yesterday. Started looking at it today over my lunch hour, it's due for payment the first part of Feb. The price went up by about ten bucks for 13 weeks, from around $68 to around $78 for 7-day service. Why? So I call up their customer service -which will connect you with the friendly customer service agents in THE PHILIPPINES- and ask why is it $10 more?
"Bob" the phillipino says "well, you're getting the added benefit of being able to read the Kansas City Star on line, and you can manage your account on line." I tell Bob I don't give a shit about reading the KC Star online, and it was free anyway until they changed the rules on December 5th. And they send me a bill in the mail, and I pay it with online banking, so I don't need to "manage my account online." So please, just take me off the "free online reading lists" and I'll just read the copy they throw in my front yard. After much hemming and hawing, Bob says, OK, and I'm back to $68 for 13 weeks. Fine.
So I hang up with Bob, and start wondering if other Star subscribers have had the same issues. I do some googling, and find this site:
These guys offer to give me 26 weeks of the KC Star (twice as long) for $81, with the exact same home delivery. Currently I'll be paying the Star $136 for that same time frame. So I call up the Star Customer Service in the Phillipines again, and get Bob's cousin Juan. I ask Juan how come I'm getting reamed up the ass by the Star, when I can buy twice as many newspapers for $55 less by contracting with an online vendor? Juan says "I don't think that's legal." I tell him, "They carry six Missouri papers, including the Star, The St. Louis Post Dispatch, and the Columbia Tribune. Don't think it's a hoax." So Juan says, "Oh Surprise, we have a "Special" today, where we'll sign you up for an introductory rate of 26 weeks for $72!" I asked him to send that offer to me in writing. So we'll see. Man, I'm tired of playing footsie with these assholes to get their best deal. I've had a seven day subscription since 1978.
Anyway, if you take the Star, you may want to call their customer service and re-negotiate your deal. Or buy it online from a different vendor.