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ProMag Industries can suck my left nut.
I have a faulty magazine I contacted them about on 11/21. I am told I would be routed to the returns/repair department and they would get back to me. Never hear back.
On 12/2 I fill out the same page on their site asking for help. This time I get no reply.
Yesterday I write on their FB page asking for help. No reply.
Today I call them and ask them for help and I get cut off during my explanation of what is going on, get cold transferred to the returns department but no hold music or anything to let me know that I am actually being connected to someone. To top it off... no one ever came on the line.
I will be discontinuing use of all promag products and will not be purchasing from this company again. On the same day I sent my emails, I bought 3 Beretta magazines on back order. I got them in the mail today.
I got a back ordered item before I got to talk to anyone at ProMag to get my issue resolved. THAT is terrible customer service.
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