They probably need to look at who runs their PR dept and look there too. I think having Ted Crews on board in '12 and reporting directly to Hunt he knew it didn't matter how much they wanted to be closed off he had to have a better front man with experience to attempt to get back in good with the fans.
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1 Thessalonians 5:3
“For when they shall say, Peace and safety; then sudden destruction cometh upon them, as travail upon a woman with child; and they shall not escape.”
KJV
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