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i told them I'd leave their service after more than 10 years and they said "OK" and shut me off. I had tried to get updated equipment and they wouldn't do it. When I cancelled they said something like "wow, that is really old, just send us the cards and get rid of the boxes".
Then a month later my phone wouldn't stop ringing and junk mail piled in with offers.
DTVs customer retention program is stupid. Treat new customers so much better than long term.
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