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If I were you guys I'd just wait until it gets closer to the season and they'll likely work with you. And keep trying no matter what. It has to be all about what CSR you get. Make sure it's a girl and be polite. Also, if the vibe isn't a good one just tell them you have to go and then call back in like an hour. Feel out their personalities. They're still giving it away for free this is the fourth year in a row I've gotten it for free. Don't give up!!!
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