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It seems to me that customer service has gotten a little bit better in the last decade, actually. To me, I think that is because of social media and that fact that it's so easy for a customer to publicly voice their concerns and bad experiences on facebook, twitter etc. Ten years ago, no company gave any ****s about anything. Then they started to get scared because people could find out how big of shitballs they really were from online reviews, facebook rant posts, etc.
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