[Aspengc8]

Originally Posted by GloryDayz

OK, Google Fiber just pissed me off!!!

* Out of the blue, the Internet dies;
* I check, no light on the fiber jack;
* Because of construction (new gutters) I suspected that;
* Called Google and did much troubleguessing, but was told not to reboot the network box - I thought that was odd because it's obviously PoE, so, since the Network Box was up, why no lights on the Fiber Jack (?);
* Since he didn't have any other complaints we decided to open a ticket;
* He chats with that group and the next appointment WAS THIS SUNDAY!!!

I was like WHAT THE **** MAN!

The good news is this, after we hung up (since had until ****ING SUNDAY!!!) I decided to reboot the network box. BOOM, it works again.

So, for those of you with wall mounted Google fiber interface boxes (unless you know this already), if you lose all the lights, screw Google Fiber tech support and just reboot your network box. Turns out my neighbors have been doing that trick every few months since it was installed. LOL, WTF!

As for Google's business model and thinking three days is OK for people to wait for a service call, well there's some room for improvement...

Three business days is not too bad given they are not staffed like a triple play provider. probably will improve once they have more field operations staff.