Quote:
Originally Posted by treeguy27
That sucks. The first CSR I spoke to tried to give me just the antenna. I told him that wasn't enough and I was gonna cancel. He transferred me to the retentions dept. The lady there gave me the $50/month credit without much argument. I had her throw in the antenna as well. They've been losing customers like crazy with all of the cord cutting going on. This was last summer, maybe they've changed their policies.
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The key is you said you were going to cancel & got transferred to their retention department. They're the ones who can really offer something. If you really want to negotiate with your cable company just start off by saying you want to cancel your service. Don't tell them you want this or that or you're going to cancel. Tell them you're calling to cancel, they will then transfer you to retention & you can negotiate. Don't worry they will give you many chances to back out if you don't want to cancel.