Quote:
Originally Posted by ScareCrowe
The key is you said you were going to cancel & got transferred to their retention department. They're the ones who can really offer something. If you really want to negotiate with your cable company just start off by saying you want to cancel your service. Don't tell them you want this or that or you're going to cancel. Tell them you're calling to cancel, they will then transfer you to retention & you can negotiate. Don't worry they will give you many chances to back out if you don't want to cancel.
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I did call for their retention department and it was in the Philipines. I probably gave in too early as I was sick of being on hold and spending time on it. Having no actual intention of canceling( the options are worse ) I just couldn't push the lie really.
I prefer to watch the games alone but a couple of my neighbors are not so fortunate to have an antenna system and are coming over to watch the game now.