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Originally Posted by AZChiefFan
We are experiencing higher than expected call volume.
I just got DirecTV DVR. I don't have a home phone line which you need for "updates" for the Tivo service. I read on the website you could hook it up to a phone line and download the software you needed then take it home and you'd be able to use the service.
Come home tonite and hook it up still can't record. I call "customer service". On hold for about 15 min the girl on the other end basically sez "I can't help you with Tivo, I will have to put you through to someone else" She did apologize for putting me on hold again. 45 Min later (and hearing the above phrase numerous times) I get a guy on the other end. I explain what I have done so far. He procedes to tell me about some device that I can plug into a wall outlet and have a wireless connection to to my Tivo for the phone service. I ask him "Don't I need a home phone line for that to work?" He sez "No and you can get one at Walmart" hmmmm I think to myself that doesn't sound right. Then he sez I have to put you on hold for a minute and before I can say anything I am on "hold" well instead of lovely flute jazz along with the nice ladies voice telling me about the "…higher than expected call volume" on the other end I am greeted with silence.
Well this is dragging on a bit so I will hurry it up a bit. I hung up. Called back, first person couldn't help so back to Tivo Dept and 45 min later I get through and get all my inquiries answered. 2+ hours on the phone and less than 10 minutes talking to actual people.
God bless customer service!!!!!
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So what was the solution?