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Originally Posted by Phobia
You really want advice? I don't think you're going to like it.
United and every other airline is just that, an airborne taxi service. They don't have nurses on staff. If your mother is 82 and wheelchair bound, she needs to have an accompanying nursemaid or your going to continue to be disappointed no matter which airline you fly. Or, she need not fly at all.
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Mom's not wheelchair bound. But weakened by age. Lives in Indiana close to one son. But visits the other two once a year each. We've been asking and receiving wheelcahir service for her especially through larger airports. That's never been outside of the norm. Nor, the airlines owning up to their damaging of one's property through neglect and mishandling. Sorry Phob, I don't agree with your point.