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Originally Posted by bunnytrdr
You pretty much should avoid that restaurant until the staff is turned over then. Me, I leave a 10% tip even if it sucks, normally I tip 15% of the ticket. Then I just leave and don't come back. I don't get too hung up on the fact that my business is so damned important to any place. By itself, it is a drop in their bucket, and I am sure they could give a fug. Life is way too short to get pissy with a server over a few bucks and a shitty meal.
Just don't go back. If they are consistently bad, the marketplace will find out. I will tell my friends not to eat there, oh yeah.
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Good points all. Unless I know for sure I'll never go back (e.g., business trip to some odd place), I'll always leave at least a ten percent tip. However, if I leave a ten percent tip, I'm probably not coming back anyway.
On a related note, a client of mine a while back was the head of a very large organization (1,000+ employees), and told an interesting story a while back. Probably 300 of the employees were in the headquarters building, and a new restaurant opened across the street. She went over there with a group of managers, and essentially got ignored. When they finally asked for service, the server was snitty, and so they asked for the manager. The manager came out and said something along the lines of "Get off my back. I'm busy." My client went back and sent a memo out to the entire headquarters that said that there were to be no business lunches held at that restaurant in the future. You never know who you're dealing with.