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Originally Posted by Phobia
The HR-10 is complete garbage. The HR-20 is their most recent model and is merely partial garbage. You'll need an upgraded dish to use this unit and it's not a product I could recommend. The unit freezes frequently and some of the shows are corrupted - meaning when you press play to watch your favorite show the DVR locks up and you have to physically unplug it to get it to reboot and function again. The show itself is done - no hope for being able to ever watch it.
The menus are confusing and the fast forward feature is incredibly lacking.
I intend to return mine to DirectTV even though it's my only real HD DVR option at this point - unless I want to go with Dish, which I don't.
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I have had the HR10-250 since April and have had absolutely no problems whatsoever with it.. FWIW.