Thread: Problems with Superman Ultimate edition DVD...
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Old 12-04-2006, 12:00 PM   #6
007 007 is offline
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Join Date: Sep 2002
Location: London
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Quote:
Originally Posted by Fire Me Boy!
Yeah... I just got off the phone bitching at a supervisor that I spent $60 on THEIR defective product and I have to give THEM back part of their defective product before I can get the fixed one... I call that bullshit.

EDIT: No, you don't have to send the defective ones back at your expense. They'll send an envelope, you put the bad disks in it and send it back to them. Once they receive the envelope they'll send the replacement disks.
I just got off the phone with them myself. And pushed them a little bit further. He gave me the info to at least voice my displeasure to WB.

Here is the phone number to Frank Kraus, V.P. of Sales 818-954-6000 and here is his direct email, which I am certain will be monitored by his personal assistant, frank.kraus@warnerbros.com

Have fun giving him hell. I know I will.
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My dear girl, there are some things that just aren’t done. Such as, drinking Dom Perignon ’53 above the temperature of 38 degrees Fahrenheit. That’s just as bad as listening to the Beatles without earmuffs.
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