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Originally Posted by (Zach)
Best Buy stores have gotten so fed up with their "devil" shoppers -- a group they say makes up 20 percent of their customer base -- that they're actively trying to eliminate them from their stores. These shoppers (see below for a description of some of their tactics) account for as many as one-fifth of Best Buy's 500 million customer visits each year, and according to Best Buy CEO Brad Anderson, "They can wreak enormous economic havoc."
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If "devil shoppers" are 20 percent of their business, then they need to redefine "devil shoppers". I'm not sure it's feasible to drive off 20 percent of your customers, even if they're the high-maintenance ones.