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Originally Posted by Rain Man
If "devil shoppers" are 20 percent of their business, then they need to redefine "devil shoppers". I'm not sure it's feasible to drive off 20 percent of your customers, even if they're the high-maintenance ones.
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The money and resources tied up into servicing these customers is enourmous.
Think of some different ways this shows itself.
- Money lost due to mark down in trying to sell reutned items
- Money lost when a manufactuer denies a retail store credit because an item was never defective at all
- Money lost in your emplyoees time. Instead being more productive they are sqabbing with someone for days on end trying to keep your company from getting ass ****ed.
- Money lost from you shying away legitimate customers from the decrease in sales you are doing because you were ass ****ed.
If you could throw those 20% out and just deal with the 80% you are going to do just fine. That isn't even mentioning employee morale.