Thread: The age-old saying that "the customer is always right" may soon be put out to pasture
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Old 01-20-2007, 05:57 PM   #5
Lzen Lzen is offline
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Join Date: Feb 2001
Location: Oz
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Quote:
Originally Posted by Rain Man
If "devil shoppers" are 20 percent of their business, then they need to redefine "devil shoppers". I'm not sure it's feasible to drive off 20 percent of your customers, even if they're the high-maintenance ones.
Heh, good luck driving off that 20% without driving off a significant percentage of the legitimate customers. BB and some of the other retailers they mention are playing with fire, IMO. The first few on that list, I don't do any of the first few items on that list. The last couple are questionable practices, though.
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