Thread: The age-old saying that "the customer is always right" may soon be put out to pasture
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Old 01-20-2007, 07:03 PM   #73
Skip Towne Skip Towne is offline
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Join Date: Apr 2001
Location: T-Town
Casino cash: $10004900
I have owned small businesses all my adult life and I have what I call my 2% rule. There are 2% of your customers that you do not want. They cause 25% of your customer problems. Let your competitor spend his time trying to please them. Just make sure you identify the 2% correctly.
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