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Originally Posted by Skip Towne
I have owned small businesses all my adult life and I have what I call my 2% rule. There are 2% of your customers that you do not want. They cause 25% of your customer problems. Let your competitor spend his time trying to please them. Just make sure you identify the 2% correctly.
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That so true! They will actually cost you more money. I even find when I offer to do something for free, just to get PR, that those accounts are the worst ones to please. The cheapest one's who won't pay, try to nickle& dime how long you spent on something etc. etc. I just use a flat rate to avoid that. They have no right saying, all you did was push a button. It took me four years of school, constantly learning updates and 15 years experience to know what button to push.
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Hello, Bearcat. Two Questions: Are you Malcor? Because call-out threads don't get moved to the Romper Room, but asking who Malcor is, as in being mult was moved there. Only a mod can do that. Why is DC getting over-moderated these days?
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